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Keys to customer engagement on social media CRM

11 Jun 2018

Responding to positive and negative customer inquiries on social media is important, industry experts say, and that can go far in retaining customers and promoting your brand. Read More

Samsung KX gives consumers and retailers a glimpse of the future

03 Sep 2019

Samsung puts its Galaxy range, the internet of things and community events at the heart of its new central London consumer space – but don’t call it a store... Read More

Futuristic logistics: retailers focused on rapid delivery

04 Mar 2019

From Asos Instant to Ocado Zoom, and a host of new services in between, rapid delivery is gaining traction in UK retail in an attempt to meet customer demand Read More

How much are your social network connections worth?

01 Dec 2009

Businesses should use analytical methods to measure the success of social networking and the value of social network users' relationships and connections, according to analyst Gartner. Read More

London NHS organisations pick Kcom for HSCN

09 Jul 2018

Network services supplier Kcom has been named as the preferred bidder for the Once for London Health and Social Care Network contract Read More

What to expect in Q4

13 Sep 2019

AI, contact centres and security are among the areas where the channel might gain in this quarter, according to industry figures Read More

5 ways to achieve a risk-based security strategy

06 Jun 2019

Learn five steps to implement a risk-based security strategy that naturally delivers compliance as a consequence of an improved security posture. Read More

Social engineering at the heart of critical infrastructure attack

13 Dec 2018

Social engineering is the core technique used in a series of cyber attacks targeting government, defence, nuclear, energy and financial organisations around the world, which means people are key to defence Read More

Brexit is killing full-fibre broadband and 5G roll-outs, says CBI

08 Feb 2019

A CBI report has warned that Brexit is “sucking the oxygen” out of digital priorities such as full-fibre broadband roll-out and 5G mobile network deployment Read More

Sheffield’s network-of-networks goes beyond free Wi-Fi

21 May 2019

For the city of Sheffield, rolling out a free-to-use city Wi-Fi network has become about much more than just letting shoppers browse the internet. We find out more Read More