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7 features of CX management tools to consider

12 Apr 2019

Using CEM tools can help companies monitor, improve and manage the customer experience. Read on to learn what to look for when choosing CEM tools. Read More

Hyperoptic full-fibre network hits public housing milestone

31 Oct 2018

More than 150,000 publicly owned homes have now been connected to Hyperoptic’s ultrafast fibre broadband network Read More

The CIO role, from IT operator to business strategist

07 Nov 2019

The CIO position has changed dramatically since its inception 40 years ago. This in-depth review traces the job's evolution and explains what is required of the CIO role today. Read More

IoT is fuel for the fourth Industrial Revolution

17 Jul 2019

The fourth Industrial Revolution is upon us. PwC's Mohamed Kande explains what this means for organizations and discusses strategies to solve business problems and create new opportunities. Read More

Choose an event-processing architecture for an application

27 Sep 2019

Sift through the state control methods that exist for event-driven applications and see which architecture type is the best fit. Read More

FBI report says BEC attacks are increasing, evolving

26 Apr 2019

According to the FBI's 2018 Internet Crime Report, business email compromise attacks are on the rise. Security experts highlight how BEC scams are evolving. Read More

IoT and the path to greener, more cost-efficient buildings

06 Mar 2019

Energy-efficient buildings are not only good for the environment, they also help companies cut costs and prove corporate social responsibility. ServiceChannel's Hugues Meyrath discusses how IoT can ... Read More

Cybersecurity puts managed services industry at a crossroads

08 Nov 2019

MSP software vendor ConnectWise's annual IT Nation Connect event revealed the pressures managed service providers are under to transition to advanced cybersecurity. Read More

Varied options to solving the cybersecurity skills shortage

29 Aug 2019

There are no easy answers for the cybersecurity skills shortage facing the industry, other than working harder to diversify and expand the workforce, according to ESG's Jon Oltsik. Read More

3 GAN use cases that showcase their positive potential

20 Aug 2019

GANs' ability to create realistic images and deepfakes have caused industry concern. But, if you dig beyond fear, GANs have practical applications that are overwhelmingly good. Read More