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Cisco Quad offers up enterprise social networking gone mobile

29 Jul 2011

Enterprise social networking seems like a good strategy to streamline business functions, but will Cisco Quad technology fit in the enterprise? Read More

Keys to customer engagement on social media CRM

11 Jun 2018

Responding to positive and negative customer inquiries on social media is important, industry experts say, and that can go far in retaining customers and promoting your brand. Read More

AI customer self-service platforms show analytical maturity

18 Apr 2019

AI-enabled self-service platforms graduate from traditional customer support activities to more sophisticated methods of analyzing data on customer wants, needs and behavior. Read More

WWW @ 30: Why the Web needs to remain open

06 Mar 2019

While the internet existed way before the Worldwide Web (WWW), the web changed everything. Its success has as much to do with the simplicity of using an HTTP web browser, as the fact that it was ... Read More

Consumer Google+ dumped in favour of enterprise focus

09 Oct 2018

Google+ will no longer be offered to consumers, following a security audit. Instead, the company plans to flesh out an enterprise social media strategy Read More

Finland’s Tieto and Norway’s Evry merge to fend off competition from Indian suppliers

19 Jun 2019

Two of the Nordic region's biggest IT suppliers merge as competition in their home region increases Read More

Top 5 email security issues to address in 2019

01 Mar 2019

The top five email security issues come from a variety of places, from email phishing to account takeovers. Our security expert recommends being vigilant and poised to take action. Read More

London NHS organisations pick Kcom for HSCN

09 Jul 2018

Network services supplier Kcom has been named as the preferred bidder for the Once for London Health and Social Care Network contract Read More

Gartner urges CIOs to harness power of social networking

24 Jan 2011

CIOs need to begin exploiting the potential of social networking technology this year, or risk losing the initiative to other parts of the business Read More

Facebook partners with Skype to add video calling to social network infrastructure

07 Jul 2011

Facebook has partnered with Skype to add a video-calling facility to the social networking site and open another channel of communication for businesses. Read More