Customer service and call center knowledge management software

MicroStrategy partners with Microsoft to add generative AI
The longtime independent analytics vendor revealed plans to integrate with the Azure OpenAI Service to infuse its platform with ...
Alteryx unveils generative AI engine, Analytics Cloud update
The longtime data management vendor developed a new AI engine that incorporates generative AI. It also unveiled new capabilities ...
Microsoft unveils AI boost for Power BI, new Fabric for data
The tech giant introduced a tool that will infuse its primary analytics platform with generative AI, as well as a new SaaS suite ...

Data Management

How to create a data quality management process in 5 steps
Data quality requires accurate and complete data that fits task-based needs. These five steps establish a data quality management...
Ascend.io, Databricks integration improves data visibility
The update includes support for Databricks' Unity Catalog to enable joint customers to better organize and view datasets that can...
Snowflake launches Government & Education Data Cloud
The industry-specific platform is the vendor's seventh and includes data sets and other pre-built capabilities to meet the needs ...

ERP

ERP vs. BPM: Which is best for your company?
Some companies may need BPM software to supplement their existing ERP system. Learn more about ERP vs. BPM and how these tools ...
SAP AI initiatives expand on several fronts at Sapphire 2023
TechTarget editors discuss SAP AI announcements and demos unveiled at Sapphire 2023 conferences in Orlando and Barcelona, ...
8 ideas for increasing warehouse sustainability
Warehouses can make up a major part of a company's carbon emissions. Learn some ideas for how warehouse owners and operators can ...

SearchOracle

Oracle sets lofty national EHR goal with Cerner acquisition
With its Cerner acquisition, Oracle sets its sights on creating a national, anonymized patient database -- a road filled with ...
With Cerner, Oracle Cloud Infrastructure gets a boost
Oracle plans to acquire Cerner in a deal valued at about $30B. The second-largest EHR vendor in the U.S. could inject new life ...
Supreme Court sides with Google in Oracle API copyright suit
The Supreme Court ruled 6-2 that Java APIs used in Android phones are not subject to American copyright law, ending a ...

SearchSAP

SAP S/4HANA migration needs careful data management
Dealing with data is one of the most challenging aspects of an S/4HANA migration as customers must decide what data to move to ...
Arista ditches spreadsheets, email for SAP IBP
As rapid growth outstripped Arista Networks' spreadsheet-based supply chain processes, the company implemented a digital supply ...
SAP Sapphire 2023 news, trends and analysis
The conference bolsters SAP's case to customers that the future lies in the cloud by showcasing cloud products, services and ...