Customer service and call center knowledge management software

Alteryx unveils generative AI engine, Analytics Cloud update
The longtime data management vendor developed a new AI engine that incorporates generative AI. It also unveiled new capabilities ...
Microsoft unveils AI boost for Power BI, new Fabric for data
The tech giant introduced a tool that will infuse its primary analytics platform with generative AI, as well as a new SaaS suite ...
ThoughtSpot unveils new tool that integrates OpenAI's LLM
The analytics vendor unveiled a variety of new capabilities, including Sage, which integrates OpenAI's generative AI technology ...

Data Management

Data mesh helping fuel Sloan Kettering's cancer research
The cancer hospital and research center began using tools from data management vendor Dremio two years ago to decentralize its ...
6 ways Amazon Security Lake could boost security analytics
Amazon's new security-focused data lake holds promise -- including possibly changing the economics around secure data storage.
How to approach data mesh implementation
Data mesh takes a decentralized approach to data management, setting it apart from data lakes and warehouses. Organizations can ...

ERP

SAP AI initiatives expand on several fronts at Sapphire 2023
TechTarget editors discuss SAP AI announcements and demos unveiled at Sapphire 2023 conferences in Orlando and Barcelona, ...
8 ideas for increasing warehouse sustainability
Warehouses can make up a major part of a company's carbon emissions. Learn some ideas for how warehouse owners and operators can ...
MRP vs. MRP II: Learn the differences
MRP II software gives companies much greater control over their scheduling and production processes than MRP software. Learn more...

SearchOracle

Oracle sets lofty national EHR goal with Cerner acquisition
With its Cerner acquisition, Oracle sets its sights on creating a national, anonymized patient database -- a road filled with ...
With Cerner, Oracle Cloud Infrastructure gets a boost
Oracle plans to acquire Cerner in a deal valued at about $30B. The second-largest EHR vendor in the U.S. could inject new life ...
Supreme Court sides with Google in Oracle API copyright suit
The Supreme Court ruled 6-2 that Java APIs used in Android phones are not subject to American copyright law, ending a ...

SearchSAP

Arista ditches spreadsheets, email for SAP IBP
As rapid growth outstripped Arista Networks' spreadsheet-based supply chain processes, the company implemented a digital supply ...
SAP Sapphire 2023 news, trends and analysis
The conference bolsters SAP's case to customers that the future lies in the cloud by showcasing cloud products, services and ...
ERP roundup: SAP partners unveil new products at Sapphire
At SAP Sapphire 2023, SAP partners and ISVs displayed products and services aimed at automating processes, improving security and...