AI for customer service
AI for customer service manifests itself in numerous use cases, including customer sentiment analysis, automated chatbot conversations, and automated authoring of suggested live-agent answers to customer questions. AI tools can analyze questions posed online and match other agents' most effective solutions to them. Read about these and other use cases for AI in customer support.
09 Nov 2022
AI-powered CRM platforms compared
CRM vendors can apply fundamental AI capabilities in various ways. Learn about the similarities and differences between AI functionality in the major CRM platforms. Continue Reading
03 May 2022
Best practices for initiating chatbot-to-human handoff
Contact centers perform a balancing act between AI and human agents. Support teams must train bots on chatbot-to-human handoffs and design AI aware of customer frustration. Continue Reading