Customer data privacy and security

Data privacy and security form the foundation of customer trust, especially in this age of massive data breaches and increased regulator scrutiny on how companies both secure customer data and share it with partners and other entities. Here's the latest news and breakdown of best practices for customer privacy and security.

News 25 Jan 2022
Google debuts Topics, its latest third-party cookie replacement

Topics, a replacement for browser tracking cookies, is Google's latest idea to preserve browser privacy while preserving the value of its digital ad platform. Continue Reading
Tip 09 Dec 2021
How to train agents on call center fraud detection

Poorly trained call center agents are easy targets for bad actors. Organizations must prepare for call center fraud with proper agent training and anti-fraud technologies. Continue Reading

4 important skills of a knowledge management leader
KM programs need a leader who can motivate employees to change their routines. This leader needs a long-term mindset and the ...
What does a knowledge management leader do?
Knowledge management teams often include IT professionals and content writers. But at the head, they need a central leader to ...
5 integrations for your CMS
To get the most out of a content management system, organizations can integrate theirs with other crucial tools, like marketing ...

Explore UCaaS architecture options and when to choose them
The first step to a UCaaS migration is choosing the deployment architecture. Learn how to choose which UCaaS architecture best ...
Top 7 UCaaS features to enhance productivity
UCaaS continues to evolve as more companies use the platform to support meetings, calls and messaging. New features, among them ...
Top 6 UCaaS benefits for businesses
More organizations are recognizing the benefits of the cloud and making the jump to UCaaS. Learn the six business benefits of ...

Data Management

Snowflake launches Government & Education Data Cloud
The industry-specific platform is the vendor's seventh and includes datasets and other prebuilt capabilities to meet the needs of...
Collibra update targets data quality, lineage and discovery
The data management vendor's Data Intelligence Cloud now includes pushdowns that enable work within Snowflake and Databricks and ...
Tibco data virtualization, integration tools add visibility
No longer focused on analytics following a recent reorganization, the vendor updated its data management platforms with new ...

Enterprise AI

A look at 'risk of extinction from AI' statement
The statement equates the potential risk of human eradication from AI to that of nuclear war. However, some argue society should ...
Dataiku integrates with OpenAI, targets responsible AI
The vendor's new data science platform includes integration with OpenAI's GPT-4 and multiple features to provide business users ...
Automation Anywhere infuses RPA platform with generative AI
The RPA vendor unveiled new features for its AI Success platform aimed at expanding the number of automation applications while ...

ERP

ERP vs. BPM: Which is best for your company?
Some companies may need BPM software to supplement their existing ERP system. Learn more about ERP vs. BPM and how these tools ...
SAP AI initiatives expand on several fronts at Sapphire 2023
TechTarget editors discuss SAP AI announcements and demos unveiled at Sapphire 2023 conferences in Orlando and Barcelona, ...
8 ideas for increasing warehouse sustainability
Warehouses can make up a major part of a company's carbon emissions. Learn some ideas for how warehouse owners and operators can ...

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