Customer experience (CX) management

Customer experience management fosters inbound marketing, sales automation, service and repeat business. Read the latest technology news, information and best practices to shape your customer experience strategy.

Feature 26 Apr 2023
15 customer experience conferences to attend in 2023

A good way to stay on top of customer experience advancements and trends is to attend industry conferences. Continue Reading
Feature 28 Feb 2023
Customer success vs. customer support: What's the difference?

Customer support and customer success sound similar, but they're distinct business practices. Differences include approach, metrics, maturity and skills. Continue Reading

8 software tools for knowledge sharing and collaboration
Knowledge sharing and collaboration are staples of the modern workplace, thanks to remote and hybrid work. These eight tools can ...
What are the benefits of a knowledge base?
As a knowledge base lets customers and employees quickly find answers, it can boost an organization's customer satisfaction score...
How to build a WordPress knowledge base
A knowledge base lets customers quickly find answers to their questions, which benefits CX. Organizations can use WordPress ...

Whiteboard collaboration app Miro to get generative AI tools
The online workspace vendor's generative AI tool will bring instant summarization, code translation, template building, idea ...
3 best practices for a successful UCaaS migration
Migrating to UCaaS requires careful planning to make the transition as seamless as possible. IT leaders can incorporate three ...
Collaboration app Stormboard brings AI to virtual whiteboard
Harnessing advanced machine learning and natural language processing, online collaboration vendor Stormboard launches StormAI to ...

Data Management

Fivetran's new funding a hedge against economic uncertainty
The data integration vendor added $125 million in financing to not only fuel R&D but also ensure that operations remain smooth if...
Snowflake acquisition of Neeva to add generative AI
The pending purchase will let the data cloud vendor infuse generative AI throughout its data management suite and potentially ...
Data stack benefits evolve with modernization
Modernizing data operations changes the way organizations use data stacks. Industry experts share definitions for the new form of...

Enterprise AI

The future of AI: What to expect in the next 5 years
AI's impact in the next five years? Human life will speed up, behaviors will change and industries will be totally transformed --...
What is trustworthy AI and why is it important?
What are the tenets of trustworthy AI and how do the funders and developers of AI ensure they're upheld?
Dell enters generative AI market with Nvidia partnership
The initiative provides enterprises with both Dell servers and Nvidia's H100 GPUs and software. It could appeal to Dell users ...

ERP

ERP and APS: What are the differences?
Manufacturing companies may find their ERP software isn't fulfilling their needs. Learn how APS can help with challenges like ...
Rootstock adds analytics to Salesforce-based SaaS ERP
Rootstock has added analytics and new financial tools to its Manufacturing Cloud ERP. Built on the Salesforce platform, the SaaS ...
3D printing has a complex relationship with sustainability
3D printing promises some sustainability benefits, including creating lighter parts and shorter supply chains, but the overall ...

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