Customer experience (CX) management

Customer experience management fosters inbound marketing, sales automation, service and repeat business. Read the latest technology news, information and best practices to shape your customer experience strategy.

Answer 07 Jun 2023
CXM vs. CRM: Which platform is best for your business?

CXM and CRM systems help organizations boost customer satisfaction, but CXM focuses on how customers perceive a brand, while CRM helps employees understand their customers. Continue Reading
Tip 07 Jun 2023
How to create customer profiles, with examples

Creating customer profiles gives brands a deep understanding of their customers' needs and results in more successful marketing strategies. Here are the steps to get started. Continue Reading

4 important skills of a knowledge management leader
KM programs need a leader who can motivate employees to change their routines. This leader needs a long-term mindset and the ...
What does a knowledge management leader do?
Knowledge management teams often include IT professionals and content writers. But at the head, they need a central leader to ...
5 integrations for your CMS
To get the most out of a content management system, organizations can integrate theirs with other crucial tools, like marketing ...

UCaaS vs. CCaaS vs. CPaaS: What's the difference?
It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand...
Cisco generative AI heads to Security Cloud, Webex
Cisco plans to release generative AI features in the Webex platform and Security Cloud this year. Together, the products tighten ...
Explore UCaaS architecture options and when to choose them
The first step to a UCaaS migration is choosing the deployment architecture. Learn how to choose which UCaaS architecture best ...

Data Management

How to create a data quality management process in 5 steps
Data quality requires accurate and complete data that fits task-based needs. These five steps establish a data quality management...
Ascend.io, Databricks integration improves data visibility
The update includes support for Databricks' Unity Catalog to enable joint customers to better organize and view datasets that can...
Snowflake launches Government & Education Data Cloud
The industry-specific platform is the vendor's seventh and includes data sets and other pre-built capabilities to meet the needs ...

Enterprise AI

Artificial intelligence vs. human intelligence: How are they different?
Artificial intelligence is humanlike. There are differences, however, between natural and artificial intelligence. Here are three...
AI startup Cohere raises $270 million from big tech vendors
The new funding comes as the generative AI market grows rapidly and investors pour money into companies that build foundation ...
U.S. doesn't need a new AI regulator, experts argue
Instead of establishing a new AI regulator in the U.S., it's crucial for existing agencies to conduct a review and determine ...

ERP

ERP vs. BPM: Which is best for your company?
Some companies may need BPM software to supplement their existing ERP system. Learn more about ERP vs. BPM and how these tools ...
SAP AI initiatives expand on several fronts at Sapphire 2023
TechTarget editors discuss SAP AI announcements and demos unveiled at Sapphire 2023 conferences in Orlando and Barcelona, ...
8 ideas for increasing warehouse sustainability
Warehouses can make up a major part of a company's carbon emissions. Learn some ideas for how warehouse owners and operators can ...

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