MSP pricing models
Get trend articles and tips to get you up to speed on MSP pricing models. Find out how other MSPs develop pricing plans that takes into account MSP costs and profitability goals.
Top Stories
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Feature
27 May 2021
Outcome-based contracting sees uptick during pandemic
Contracts that tie service provider payments to results has gained momentum as customers pursue digital transformation projects. Learn about the implications for service providers. Continue Reading
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Guest Post
18 Mar 2021
Yes, managed IT services can be offered via e-commerce
Not all MSPs believe using e-commerce is a good fit for their businesses. Dave Sobel argues the merits of adding an e-commerce option to existing sales and marketing methods. Continue Reading
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Feature
14 Apr 2020
Partners weigh in on enterprise flash advances
Enterprise flash is on a trajectory for performance, capacity and price improvements, but partners believe factors beyond technology drive storage infrastructure buys. Continue Reading
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News
13 Apr 2020
Object storage vendors turn to analytics, AI, machine learning
The view of object stores as nothing more than cheap and deep storage is changing, as the technology finds its way into AI, machine learning and analytics use cases. Continue Reading
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News
10 Apr 2020
SonicWall MSSP program adds licensing options, support
SonicWall MSSP partners can access new pricing options, priority support and additional market development fund opportunities, the security vendor said; more IT channel news from the week. Continue Reading
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Opinion
07 Apr 2020
How MSPs can overcome clients' cybersecurity fatigue
Cybersecurity fatigue can cause SMBs to avoid discussions about protecting their businesses. Net Sciences' Joshua Liberman explains how he changed his approach to selling security. Continue Reading
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News
06 Apr 2020
Lenovo jumpstarts flash storage, Microsoft Azure HCI
New Lenovo ThinkAgile MX and Lenovo storage arrays target Microsoft cloud customers. Azure Stack HCI configuration mirrors qualified designs for VMware, Nutanix. Continue Reading
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Feature
06 Apr 2020
How managed service operations are adapting to a pandemic
IT service providers are deeply involved in curbing the pandemic's disruptions to U.S. businesses. Learn how companies have uncovered hidden strengths and new service offerings. Continue Reading
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News
03 Apr 2020
New Workspace One features are now GA
Several new features for VMware Workspace One are now generally available -- including an option to accelerate remote onboarding. Continue Reading
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News
03 Apr 2020
Lenovo Data Center Group retools partner program
Lenovo Data Center Group revamped its channel strategy and program, seeking to increase partner engagement and capture more whitespace opportunities; more news from the week. Continue Reading
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News
03 Apr 2020
Pythian acquires Agosto in Google Cloud partner deal
The combination of Pythian and Agosto offers a broader set of Google Cloud specializations in fields including cloud migration, machine learning and application development. Continue Reading
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News
03 Apr 2020
Paycheck Protection Program could help MSPs make payroll
A Small Business Administration lending program could help cash-strapped MSPs, but demand for the loans will be high and some details still need to be worked out. Continue Reading
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News
01 Apr 2020
Moving Citrix Synergy online
What does it mean to move a conference, like Citrix Synergy, online? Experts discuss how conferences are adapting to a COVID-19 world -- and what the future could bring. Continue Reading
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Feature
31 Mar 2020
How channel partners navigate the security vendor landscape
Channel firms, whether new to or experienced with cybersecurity, must avoid numerous pitfalls when purchasing security products. Read these tips for selecting the best technology. Continue Reading
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Feature
31 Mar 2020
RPA market's next step? It's complicated
Some RPA vendors seek ease of use, while others pursue higher intelligence. Some customers pause RPA projects, while others are getting started. Consultants navigate the tangle. Continue Reading
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Feature
30 Mar 2020
Rookie MSP marketing mistakes and how to fix them
Marketing is a stumbling block for most MSPs. Use these tips to resolve a range of problems involving company websites, marketing plans and advertising investments. Continue Reading
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News
27 Mar 2020
Businesses rethink conference room upgrades amid coronavirus
Conference room upgrades are largely on hold for now. Tech buyers say the coronavirus outbreak will change their priorities once employees return to the office. Continue Reading
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News
27 Mar 2020
MSP market may thrive in a downward economy
The managed services industry could further expand if the U.S. faces another major economic downturn, according to the CEO of MSP software firm NinjaRMM; more news from the week. Continue Reading
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News
24 Mar 2020
Secure remote access offering gains ground among MSPs
Todyl's Secure Global Network, available free for 30 days, aims to help managed service providers protect customers' home-based employees amid the coronavirus pandemic. Continue Reading
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News
24 Mar 2020
JetStream DR on Cloudian offers MSPs lower-cost DRaaS
Disaster recovery meets object storage in a new DR-as-a-service offering. Managed service provider Enterprise Networking Solutions Inc. has deployed the product with customers. Continue Reading
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News
23 Mar 2020
Companies bolster endpoint data protection for remote work
While plenty of teleworking tools exist to help the increase in people working at home due to COVID-19, managing and protecting proliferating endpoint data can alter IT pros' jobs. Continue Reading
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News
23 Mar 2020
Coronavirus puts brakes on MSP acquisitions
The pandemic is expected to slow the once blistering pace of managed services transactions, but larger IT services firms such as Accenture have the wherewithal to pursue deals. Continue Reading
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News
20 Mar 2020
Coronavirus: VPN hardware becomes a chokepoint for remote workers
VPN hardware has become a bottleneck for companies with a high number of employees working from home as a result of efforts to combat the coronavirus. Continue Reading
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News
20 Mar 2020
ConnectWise threat intelligence sharing platform changes hands
CompTIA plans to use its educational resources to enhance ConnectWise's threat intelligence sharing platform for technology solution providers; more IT channel news. Continue Reading
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News
19 Mar 2020
Telia Carrier looks to expand U.S. channel partner roster
The Swedish network services firm plans to tap channel companies, including master agents, to grow name recognition and enterprise accounts in the U.S. market. Continue Reading
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News
18 Mar 2020
Data protection vendor Rubrik selects its first president
Rubrik appointed Dan Rogers, former CMO of ServiceNow and Symantec, as its first president. Rogers wants to push Rubrik towards data reuse, which he says is the future of backup. Continue Reading
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Feature
18 Mar 2020
ServiceNow implementation upgrades reinsurer's finance unit
In 2017, Accenture embarked on an unconventional ServiceNow deployment on behalf of global reinsurer Scor. Learn how the implementation helped modernize Scor's finance department. Continue Reading
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News
17 Mar 2020
Dell warns of order delays; tech buyers worry about IT supply chain
Tech buyers feared the coronavirus pandemic could rattle IT supply chains. Meanwhile, Dell warned customers of delays in fulfilling orders on time. Continue Reading
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News
17 Mar 2020
Coronavirus dims tech outlook 2020, spurs free security offers
Forrester has dropped tech growth projections for numerous sectors including consulting. Meanwhile, some security vendors are targeting MSPs with free product licenses. Continue Reading
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News
16 Mar 2020
Coronavirus may deliver an HR tech market shakeout
The HR tech market, which has some 3,000 VC-funded firms, may see big impacts from the new coronavirus. That will depend on how long the crisis lasts and if it triggers a downturn. Continue Reading
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News
13 Mar 2020
HPE ProLiant MicroServer Gen10 Plus opens MSP opportunities
The HPE ProLiant MicroServer Gen10 Plus adds capabilities that enable MSPs to monetize remote management services; plus other IT channel news from the week. Continue Reading
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Feature
12 Mar 2020
MSPAlliance: What's next for the managed services industry
In part two of our interview with the CEO of MSPAlliance, we discuss the continued influence of cybersecurity on the managed services industry and the opportunities that lay ahead. Continue Reading
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Feature
12 Mar 2020
MSPAlliance on a quest to change the managed services industry
In part one of this two-part interview, MSPAlliance CEO Charles Weaver discusses his organization's evolution and its ongoing efforts to professionalize managed services. Continue Reading
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News
12 Mar 2020
Channel execs say coronavirus spurs remote work technology
Managed service providers, resellers and other partners are experiencing rising demand for advisory and implementation services as customers pursue remote work tools. Continue Reading
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News
11 Mar 2020
Necurs botnet taken down after 8 years
Microsoft, BitSight and other partners used legal and technical steps to take control of one of largest botnets in the world that infected more than 9 million systems. Continue Reading
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News
10 Mar 2020
Chang takes leave from Cisco collaboration unit amid reorganization
Amy Chang, head of the Cisco collaboration division, is on temporary leave from the company. Cisco is in the midst of a broad reorganization. Continue Reading
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News
06 Mar 2020
Tech Data shares final FY numbers before Apollo takes off
Global distributor Tech Data has released the last set of full year results before it changes ownership. Continue Reading
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News
06 Mar 2020
VMware Partner Connect offers flexibility, new tiers
VMware unveiled its long-awaited rebooted partner program, which introduces flexibility in earning competencies and rewards; more IT channel news from the week. Continue Reading
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News
04 Mar 2020
'Workforce rebalancing' prompts layoffs at Pure Storage
Layoffs at Pure Storage dampen the flash array vendor's better-than-expected quarterly revenue. Pure is the latest tech vendor to eliminate jobs amid fears of a global slowdown. Continue Reading
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News
02 Mar 2020
Coronavirus causing conference cancellations, changes
As the coronavirus continues to spread, the organizers of some technology conferences have decided to alter or cancel their events for the safety of attendees. Continue Reading
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News
28 Feb 2020
Thoma Bravo's Sophos acquisition near completion
SearchSecurity has learned completion of the Sophos acquisition is imminent, though the endpoint security vendor says the deal has not officially closed yet. Continue Reading
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News
28 Feb 2020
HP channel partners to see new program in spring 2020
The new program will align HP channel partners with the company's pivot to outcome-based and data-driven customer engagements, according to HP's chief commercial officer. Continue Reading
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Feature
28 Feb 2020
HPE channel partners grapple with shift to consultative sales
Hewlett Packard Enterprise seeks to align its channel partners with consultative sales strategies as the vendor looks to expand sales for GreenLake consumption-based offerings. Continue Reading
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News
28 Feb 2020
Google Cloud partnership expands as SADA seals $500M pact
SADA Systems signed a multi-year agreement with Google Cloud and revealed plans to launch new offerings for Anthos, data warehouse modernization and Contact Center AI. Continue Reading
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Opinion
27 Feb 2020
Salesforce consulting services consolidation: Round 2
Salesforce partners have, once again, become popular acquisition targets for large, international IT services firms hoping to capitalize on the demand for SaaS consulting services. Continue Reading
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News
26 Feb 2020
Qumulo adds NAS encryption to woo larger data centers
Qumulo juices its file system with encryption, real-time security audits and other capabilities designed to position the scale-out NAS for denser, more complex workloads. Continue Reading
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Feature
26 Feb 2020
Top tips for providing co-managed IT services
Co-managed IT services give MSPs an opportunity to partner with the internal IT staff of their clients. Get insight into how to successfully implement a CoMITS offering. Continue Reading
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News
24 Feb 2020
Cisco goes all-in on security integration with SecureX platform
CISOs are struggling to stitch together disparate cyber security products and services. Cisco believes its cloud-native SecureX platform will change their working lives for the better. Continue Reading
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Feature
24 Feb 2020
Ended support for Windows Server 2008 leaves clients circumspect
The conclusion of support for Windows Server 2008 has Microsoft partners helping clients decide what to do next. A wholesale transition to Azure is one option under consideration. Continue Reading
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Feature
24 Feb 2020
Respond Software revamps SOC staffing, MDR at MSSP
A managed security services provider is using a virtual analyst product from Respond Software that reduces the need for level-1 analysts and finds attacks other platforms miss. Continue Reading
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News
21 Feb 2020
Salesforce consulting services deals go global
Publicis Sapient's buyout of Sapient i7 is the latest acquisition in the increasingly globalized Salesforce consulting services market; more channel news from the week. Continue Reading
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Feature
20 Feb 2020
AV as a service emerges as opportunity for MSPs
The as-a-service consumption model is now making its way into the audio-visual market, opening doors for managed service providers and other IT channel partners. Continue Reading
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News
19 Feb 2020
Google Cloud adds mainframe migration expertise via acquisition
Google Cloud's push into large enterprise accounts continues with the acquisition of Cornerstone, but IBM has taken steps to protect its System z installed base. Continue Reading
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News
18 Feb 2020
Veeam releases long-awaited Availability Suite v10
Veeam released the much-anticipated Version 10 of its Availability Suite software, a product that executives have promised for years. NAS support headlines the key additions. Continue Reading
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News
14 Feb 2020
Chef partners get new channel program for DevOps tools
Chef revamped its channel strategy and launched a new partner program. The new program addresses inconsistencies in the company's previous partnering approach. Continue Reading
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Tip
14 Feb 2020
5 tips for multi-cloud strategy and management success
Multi-cloud environments can unleash a host of management challenges. Cloud solutions architect Jacob Picart offers advice on making multi-cloud work. Continue Reading
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Feature
13 Feb 2020
What CCPA requirements mean for channel partners
Channel firms have an important role to play under the California Consumer Privacy Act, which many believe is a sign of nationwide data privacy laws to come. Continue Reading
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News
12 Feb 2020
Data security vendors raised $1.2B in funding for 2019
Vendors specializing in data security, risk and compliance, and IAM raised the most funding in 2019, according to Momentum Cyber, a strategic advisor and investment bank for the cybersecurity industry. Continue Reading
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Feature
12 Feb 2020
Cloud managed services beyond the beaten path
Accenture, CDS and Modern Systems are developing cloud-related services and approaches at the periphery of traditional offerings, which points the way to portfolio differentiation. Continue Reading
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News
11 Feb 2020
SCVX: CISOs juggling too many security vendors, products
SCVX's Mike Doniger and Hank Thomas discuss why they want to drive vendor consolidation in the cybersecurity industry and how they're planning to accomplish it. Continue Reading
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News
11 Feb 2020
Oracle-Microsoft cloud interconnect footprint grows
Oracle and Microsoft have added to their cloud interconnect strategy with the addition of a high-speed, private connection between Oracle Cloud Infrastructure and Azure in the EU. Continue Reading
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News
10 Feb 2020
Disaster recovery automation tools gaining traction
As new disaster recovery automation tools emerge, vendors and industry analysts recognize a growing demand for simplifying what can be a tedious process. Continue Reading
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News
07 Feb 2020
Kaseya CEO: MSPs are the logical choice for SMEs
Kaseya’s CEO shared an upbeat assessment of the current managed services market and his revenue ambitions for the firm. Continue Reading
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News
07 Feb 2020
Dell Technologies partner updates for FY21 focus on simplicity
Heading into a new fiscal year, Dell Technologies rolled out nondisruptive changes to its three-year-old channel program. The company also highlighted a streamlined GTM strategy. Continue Reading
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News
07 Feb 2020
Atos completes Maven Wave buy, boosts Google Cloud services
French IT services firm Atos expanded its global Google Cloud partnership with the purchase of Chicago-based Maven Wave; other channel news from the week. Continue Reading
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News
06 Feb 2020
Avaya kicks off partner recruitment for UCaaS launch
Avaya previewed its first unified communications-as-a-service product, Cloud Office, following its partnership with RingCentral. Continue Reading
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News
05 Feb 2020
VMware pricing change limits CPUs to 32 cores per license
VMware moved its per-CPU licensing plan closer to competitors' per-core licensing plans by requiring one license for CPUs with 32 cores. Continue Reading
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News
03 Feb 2020
SAP cloud revenue up, S/4HANA adoption still slow
Although SAP reported impressive revenue and cloud growth for 2019, it remains challenged to get the majority of its installed customer base onto S/4HANA. Continue Reading
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Blog Post
31 Jan 2020
Consider business continuity for your managed services portfolio
Backup is a typical offering within a managed services portfolio, but channel companies have an opportunity to expand backup into a broader business continuity service. Organizations of all sizes ... Continue Reading
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Blog Post
31 Jan 2020
Pulseway RMM software zeroes in on technician efficiency
Pulseway plans to expand the scope of its RMM software product this year as it vies for more MSP customers. The independent RMM vendor grew its global customer base by about 30% in 2019, reaching ... Continue Reading
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News
31 Jan 2020
Cloud adoption hits cultural snag, opens MSP opportunities
Enterprise executives ranked people-related challenges as harder to solve than technical issues in a new cloud adoption study; more IT channel news from the week. Continue Reading
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News
30 Jan 2020
SAP Business One ERP project goes to court
ERP projects often run into delays and cost overruns, but some actually fail. That's what happened to one Florida-based manufacturing firm. Continue Reading
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News
30 Jan 2020
Partners get new LogicMonitor AIOps tools after Unomaly buy
An enhanced LogicMonitor AIOps toolbox offers partners new sales opportunities and training, LogicMonitor said. The new AIOps tools come from the vendor's buyout of Unomaly. Continue Reading
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News
30 Jan 2020
GitLab partner program gets ready for a refresh
With an initial public offering on the horizon, DevOps lifecycle software vendor GitLab is aiming to expand its partner strategy under a new vice president of global channels. Continue Reading
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News
29 Jan 2020
'Limited' number of VMware layoffs confirmed in 'rebalancing'
VMware says the layoffs will allow the company to better focus on helping corporate users figure out their multi-cloud strategies and affected workers may be reassigned. Continue Reading
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News
28 Jan 2020
Cisco Cyber Vision targets industrial IoT security
Cisco Cyber Vision is the networking company's latest product for industrial IoT security. The technology is based on software Cisco acquired last year when it bought Sentryo. Continue Reading
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Opinion
28 Jan 2020
Accenture: How to tackle cloud service management issues
An Accenture study found that many organizations have yet to reach their cloud computing objectives. Here are tips for tackling cloud sprawl and other management challenges. Continue Reading
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News
28 Jan 2020
J2 Global looks to acquire Veeam partners
The Veeam partner ecosystem includes a multitude of small firms, which has created an acquisition opportunity for J2 Global, a cloud services and digital media firm. Continue Reading
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News
27 Jan 2020
Cisco folds AppDynamics AIOps into its infrastructure tools
Cisco shops might welcome new integrations between AppDynamics AIOps tools and Cisco Intersight management software, but whether they will draw in other users is uncertain. Continue Reading
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Blog Post
24 Jan 2020
MNJ Technologies finds growth at the edge
MNJ Technologies, a managed services provider based in Buffalo Grove, Ill., is expanding its business organically at a time when growth through acquisition makes weekly headlines. The company ... Continue Reading
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News
24 Jan 2020
Citrix releases more ADC, Gateway patches
Citrix rolls out more patches ahead of schedule for CVE-2019-19781, a directory traversal vulnerability that affects Citrix ADC, Gateway and SD-WAN WANOP products. Continue Reading
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News
24 Jan 2020
UiPath RPA training targets channel partners
RPA vendor UiPath has launched a new training portal built specifically for channel partners, offering educational content used by the company's internal teams; more channel news. Continue Reading
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News
22 Jan 2020
Netgear vulnerability raises router security concerns
Security researchers revealed Netgear firmware exposed TLS certificate keys, but SearchSecurity discovered it wasn't the first time the issue had been reported to the vendor. Continue Reading
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Feature
22 Jan 2020
5G opportunities for channel partners yet to take shape
At the beginning of 2020, many aspects of 5G technology remain abstract, but channel partners can benefit by preparing their customers for future deployments. Continue Reading
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Blog Post
22 Jan 2020
Clients deem MSSP companies ineffective in supporting SOCs
MSSP companies appear to be missing the mark with customers that have in-house SOCs, according to a new security operations center benchmarking study by Ponemon Institute. The study, sponsored by ... Continue Reading
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News
21 Jan 2020
2019 data breach disclosures: 10 more of the biggest
Here is a list of 10 of the largest data breaches (mostly) from the second half of 2019, including DoorDash, T-Mobile, Capital One and more. Continue Reading
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Blog Post
17 Jan 2020
Sales force automation gets channel boost from SI firms
Mobile sales force automation is getting a lift from systems integrators, which represent an important channel partner conduit for the technology. Find out more about the role of integrators in ... Continue Reading
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News
17 Jan 2020
Cloud consultants set for massive workload shift to cloud
2020 bodes well for cloud adoption, according to AllCloud. On top of moving more workloads to cloud, customers may be eying IT modernization initiatives; more news from the week. Continue Reading
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News
16 Jan 2020
SMBs grappling with digital transformation initiatives
SMBs are eager to embrace digital transformation, but many businesses encounter challenges when trying to implement new technology, an Insight Enterprises report found. Continue Reading
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News
15 Jan 2020
Citrix's performance analytics service gets granular
Citrix says its new performance analytics service for its Virtual Apps and Desktops platform will better identify the root cause of performance issues. Continue Reading
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Feature
15 Jan 2020
How NWN enabled an N.C. town's digital initiatives
Since 2007, technology services provider NWN has been helping the town of Cary realize its digital aspirations and modernize its IT. Get insight into their enduring partnership. Continue Reading
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News
15 Jan 2020
Public cloud vendors launch faulty services as race heats up
Faced with a rapidly expanding menu of public cloud services, customers need help making the right decisions. ThoughtWorks thinks this opens up opportunities for channel resellers. Continue Reading
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News
14 Jan 2020
Google Cloud adds IBM Power optionGoogle Cloud adds IBM Power option
Google Cloud has added IBM Power Systems to its lineup of instance types. It's available via monthly subscription and could appeal to customers moving SAP apps onto the cloud. Continue Reading
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Blog Post
14 Jan 2020
MSP business trends, from e-waste to virtual warehouses
MSP business trends expected to shape the market in 2020 include e-waste disposition, cloud distribution and state consumer privacy legislation. Continue Reading
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News
13 Jan 2020
Signals Sciences shining a light on web app security
Signal Sciences co-founder and CEO Andrew Peterson explains why web application security often gets shortchanged and what his next-gen WAF company is doing to change that. Continue Reading
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News
10 Jan 2020
HP Inc.: The price is wrong
Although Xerox sees major synergies between the pair and the ability to cross-sell, HP Inc. has turned down Xerox’s latest offer to buy the company. Continue Reading
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News
10 Jan 2020
Dell Technologies partners tap into cross-selling strategy
Dell Technologies said its channel partners are realizing the benefits of cross-selling from its portfolio of products and strategically aligned businesses; other news from the week. Continue Reading
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News
09 Jan 2020
IT services acquisitions get early 2020 start
Perficient, Quisitive and Ahead hit the acquisition trail early in 2020, purchasing vertical expertise, software development skills, tech platform experience and geographic reach. Continue Reading
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News
08 Jan 2020
DHS warns of potential cyberattacks from Iran
Cybersecurity experts weigh in on the risks of potential nation-state cyberattacks from Iran following a DHS warning and heightened tensions between the country and the U.S. Continue Reading
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News
07 Jan 2020
Accenture acquires Symantec Cyber Security Services
Accenture agreed to acquire Symantec's Cyber Security Services business from Broadcom, less than six months after Broadcom acquired Symantec's enterprise business. Continue Reading
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News
02 Jan 2020
California’s CCPA an opportunity for industry to do better
California’s consumer protection and data privacy laws went into effect on Jan. 1 and present a golden opportunity for cyber security practitioners. Continue Reading
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Blog Post
31 Dec 2019
RPA software, partner program updates top 2019 blog posts
As 2019 draws to a close, we've rounded up our 10 most-read Channel Marker blog posts from the year. The articles below highlight several technology areas, including robotic process automation ... Continue Reading