Managed service provider (MSP) business model

Get the information you need to stay on top of the rapidly evolving managed services sector. News, tips and trend pieces cover the challenges of MSP business model transformation.

Feature 28 Feb 2022
MSPs find soft-skill, tech challenges in help desk ticketing

Service provider personnel must work through automation, staffing and software challenges when they deploy help desk ticketing central business management systems. Continue Reading
Guest Post 31 Jan 2022
2022 predictions include more cloud offerings, more breaches

Service providers must stay abreast of the forces shaping the market. Dave Sobel revisits his 2021 predictions to assess how accurate they were and dives into predictions for 2022. Continue Reading

MicroscopeUK

Exertis eyes UC opportunity with voice comms offering
Distributor Exertis looks to tap into the ongoing digital shift by customers towards cloud-based comms
Dell UK boss talks of channel benefits
The recently appointed senior vice-president and general manager of Dell Technologies UK shares an update and discusses the major...
Channel has reasons to be optimistic, says Dell
Dell’s UK channel boss has outlined the reasons why partners are cautiously optimistic about the rest of the year

Security

Risk & Repeat: Moveit Transfer flaw triggers data breaches
Several organizations, predominantly in the U.K., have confirmed data breaches that stemmed from exploitation of the critical ...
Barracuda: Replace vulnerable ESG devices 'immediately'
Customers with email security gateway appliances affected by a recent zero-day flaw, CVE-2023-2868, are being urged to replace ...
MoveIt Transfer flaw leads to wave of data breach disclosures
Organizations that have confirmed a data breach tied to the critical MoveIt flaw disclosed in May include the government of Nova ...

Storage

Evaluate flash memory advantages and disadvantages
Flash memory and solid-state devices have revolutionized storage, but to deploy them effectively, you must understand their ...
Infinidat goes hybrid, adds cyber detection
Infinidat introduces a cloud OS, expanding its storage capabilities to the hybrid cloud, and adds cyber detection for advanced ...
NetApp rolls out new ASA block storage, recovery guarantee
NetApp's latest update includes a new line of all-flash SAN, an expansion of its OnTap software to all storage systems and a ...

Networking

Cisco's vision for Networking Cloud becomes clear
Cisco is focused on simplifying, securing and delivering better experiences across networking, security, collaboration and apps ...
New Cisco tools aim to enable green networks, data centers
At Cisco Live 2023, Cisco unveiled new products and updates to its portfolio to help organizations create sustainable data center...
The networking imperative for AI applications
Networking is vital to support the requirements of AI applications. Technologies such as smartNICs and RDMA can improve ...

Cloud Computing

Reduce latency with the right AWS placement group
When prioritizing latency in AWS, evaluate the advantages and limitations of placement groups and how they fit the desired cloud ...
Cloud-native development still a work in progress for companies
Enterprise Strategy Group's Paul Nashawaty breaks down the research firm's latest survey on the state of cloud-native application...
Cloud experts weigh in on the state of FinOps
Surprised by your cloud bill? Experts weigh in on the rising popularity of FinOps, the art of building a FinOps strategy and the ...

Data Management

How to create a data quality management process in 5 steps
Data quality requires accurate and complete data that fits task-based needs. These five steps establish a data quality management...
Ascend.io, Databricks integration improves data visibility
The update includes support for Databricks' Unity Catalog to enable joint customers to better organize and view datasets that can...
Snowflake launches Government & Education Data Cloud
The industry-specific platform is the vendor's seventh and includes data sets and other pre-built capabilities to meet the needs ...

MicroStrategy partners with Microsoft to add generative AI
The longtime independent analytics vendor revealed plans to integrate with the Azure OpenAI Service to infuse its platform with ...
Alteryx unveils generative AI engine, Analytics Cloud update
The longtime data management vendor developed a new AI engine that incorporates generative AI. It also unveiled new capabilities ...
Microsoft unveils AI boost for Power BI, new Fabric for data
The tech giant introduced a tool that will infuse its primary analytics platform with generative AI, as well as a new SaaS suite ...

Close