December 14, 2017
UCaaS provider Dialpad is offering a free cloud telephony service that integrates with G Suite, while a new partner program offers Workplace by Facebook support.
October 30, 2017
After finalizing a merger, Genband and Sonus will become Ribbon Communications. The combined company will focus on security and real-time communication tools.
September 27, 2017
Twilio has introduced Twilio Studio, a new, low-code visual development environment that enables developers and business users to collaborate using DevOps practices to build apps.
August 10, 2017
Analysts discuss how a Mitel-ShoreTel merger fuses two complementary portfolios that could create a stronger competitor against Cisco, Microsoft and Avaya.
CPaaS Get Started
Bring yourself up to speed with our introductory content
The CPaaS market continues to evolve, as Twilio Studio offers a visual drag-and-drop interface that could reduce the reliance on developers to build communications tools. Continue Reading
Communications platform as a service (CPaaS) is a cloud-based service that allows organizations to add real-time communication capabilities like voice, video and messaging to business applications by deploying application program interfaces (APIs). Continue Reading
There's no turning back: Consumers and enterprises see the possibilities of cloud-based voice recognition systems; so does Amazon. Continue Reading
Evaluate CPaaS Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Organizations can choose between CPaaS and UC for mobile communications apps. The internal and external communications needs of employees will determine which approach to take. Continue Reading
To successfully deploy CPaaS, organizations must understand the communications APIs offered by vendors, the state of the CPaaS market and the use cases that drive the technology. Continue Reading
Four attributes are necessary to examine providers in the CPaaS market. Find the right offering for your organization's communications and workflow needs. Continue Reading
Learn to apply best practices and optimize your operations.
Embedding mobile communications into an app isn't as straightforward as deploying CPaaS. When enterprises integrate communications, two scenarios can affect their strategies. Continue Reading
While organizations are not heavily involved in managing APIs, they should note three important roles that emerge when deploying communication APIs across the enterprise. Continue Reading
While an API deployment may seem like a small task, it can have a major effect on the network. IT groups should work with business units to monitor network traffic. Continue Reading
Problem Solve CPaaS Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Unified communications security is venturing into unknown territory with the growing trend of embedding communications into business applications. New security challenges could emerge for IT as ... Continue Reading
The lines are blurring between contact center and unified communications platforms, as team messaging capabilities help agents collaborate and resolve customer issues. Continue Reading
Unified communications and collaboration can have mobile capabilities, but need a variety of technologies to manage them. Continue Reading