Call center IVR News
April 20, 2011
Although IVR remains an integral part of contact center technology, social media use is growing. Find out how to manage multiple channels for the best ROI.
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Learn the top benefits of speech analytics technology for contact centers, and how speech analytics tools can lead to a better customer experience. Continue Reading
Evaluate Call center IVR Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
The primary benefit of the immature Amazon Connect service comes from its integration with AWS' suite of tools -- functionality that could cause enterprises to take notice. Continue Reading
Manage Call center IVR
Learn to apply best practices and optimize your operations.
The process of contact center benchmarking is fraught with missteps. Here are some mistakes to avoid if you want to truly create useful metrics and gain a competitive edge. Continue Reading
Problem Solve Call center IVR Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Expert Lori Bocklund weighs in on using real-time speech analytics to monitor your agents. Continue Reading