Customer self-service applications News
April 17, 2015
Companies now see online self-service options as a must-have for customer experience strategy.
March 03, 2014
Customer support software exploits community forums to address customer support issues in a low-cost way.
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The first step in determining which channels to use for customer service is to understand customer demands, and then supply those communications channels effectively. Continue Reading
Expert Ed Tittel examines the features and capabilities of SecureWorks, which gathers its intelligence from thousands of SecureWorks global customers. Continue Reading
Contact center evolution is explored through four key features, identifying how contact centers have changed through the past, present and future. Continue Reading
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There are contact center automation tools that effectively create positive customer interactions and benefit contact center agents, but they can also produce challenges. Continue Reading
Self-service customer care features can also help mobile employees get their jobs done better and more efficiently. Continue Reading
The Microsoft Dynamics CRM 2016 spring wave is about to hit, offering social engagement features, integration with recently acquired technologies and more. Continue Reading
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SAP Activate's implementation tools for S/4HANA Cloud, such as Self-Service Configuration, Expert Configuration, Solution Builder and Solution Manager, can help guide you to success. Continue Reading
Contact centers have embraced and improved self-service options like conversational voice response systems and mobile websites -- but there are still some challenges with the tech. Continue Reading
Contact centers are always trying to cut operational costs. But they can't let those tantalizing benefits make them blind to various perils. Continue Reading
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Azumi Mobile, a smartphone manufacturer, takes advantage of software from DeviceBits to merge AI, machine learning and predictive analytics to overhaul its customer experience journey. Continue Reading