Customer support applications News
December 12, 2017
Customer success managers help clients define success -- then they help them get there, according to a software vendor employee who has the title.
November 03, 2017
Bots, analytics and artificial intelligence tools are booming. Contact center AI, in particular, could enhance employee productivity and improve customer service.
September 27, 2017
Twilio has introduced Twilio Studio, a new, low-code visual development environment that enables developers and business users to collaborate using DevOps practices to build apps.
July 17, 2017
Organizations don't want to go through the headache of involving multiple vendors in their VDI environment, so vendors aim to mitigate this and other negative aspects of VDI.
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VDI can help IT with mobile workers, contract workers and data control, but to get a project off the ground, it needs to communicate the benefits to users and decision-makers. Continue Reading
A logical extension of the Sales and Distribution component, and part of Business Suite, SAP CRM has components to tackle sales, marketing, service and more. Here's a look. Continue Reading
Many sales reps still take a traditional approach to sales, and they reject sales data. But here's how sales analytics can make organizations more efficient and improve sales. Continue Reading
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When SpotHero wanted to create text and voice channels to enable agents to assist app users with parking their cars, Ujet was the ticket that made it work. Continue Reading
Investments in AI chatbots can pay off for businesses, but customer service teams still need to keep people around to handle complex issues and provide emotional empathy and an engaging voice. Continue Reading
ENKI, a managed cloud services provider, has developed a series of applications using Agiloft's customizable business software applications platform. Continue Reading
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The new Fiori user experience makes it easier to access applications and support services, but product-specific support still needs a more customer-centric approach. Continue Reading
Contact centers are searching for ways to bring efficiency to their processes without sacrificing customer-service quality. Chatbots offer one avenue. Continue Reading
Here's why the Salesforce Service Cloud and its console are designed to make customer service and support more efficient and intuitive. Continue Reading
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Quality assurance professionals need to start thinking about bringing business along for the ride. Expert Amy Reichert offers tried-and-true advice to get started. Continue Reading
Social engineering emails targeted at customer service staff have led to the spread of the August malware. Expert Nick Lewis explains how to identify and mitigate these attacks. Continue Reading
Good vendor support must be predictive, agile, interactive and dynamic. Red Hat claims its support is all of that, but not everyone agrees. Continue Reading