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  • New contact center services boost customer engagements

    Contextual communications within contact center services can improve customer engagement. New products from Oracle and TTEC aim to ease the exchange between customers and agents. Continue Reading

  • 'Digitize or Die': Embrace IoT digital transformation or perish

    In his book, Schneider Electric's EcoXpert program global vice president decodes how IoT digital transformation strategies differentiate winners and losers. Continue Reading

  • Interest in 5G wireless networks ramps up

    The ability for businesses to use 5G wireless networks is closer to becoming a reality as carriers continue to deploy 5G trials across cities in the U.S. and globally. While the technology that promises faster broadband speeds and enhanced data capacity is still in precommercial stages, 5G wireless networks are expected to transform how business is conducted around the world.

    In this issue of Network Evolution, find out how enterprises are exploring of the possibilities of 5G wireless networks and how they can prepare for them.

    Beyond 5G wireless networks, this issue looks at software-defined networking, and network managers share their reasons for choosing smaller SDN vendors instead of major providers like Cisco or VMware. A variety of software-based networking options are attracting enterprises that want to start their SDN evolution.

    In addition, the ongoing availability of new business collaboration tools and features offers end users multiple options to choose from, which can lead to overlapping features. Enterprises are faced with similar applications for things like email, messaging, video or conferencing, and IT managers have begun exploring options to consolidate these tools into a single platform. Here we look at best practices to develop a plan to help deploy unified communications (UC) tools and improve collaboration across the enterprise.

    Finally, in this month's Subnet, see how Durham County, N.C., is using network automation to create an efficient, seamless network experience for IT managers and users.

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  • How did cryptomining malware exploit a Telegram vulnerability?

    Hackers were able to exploit a Telegram vulnerability to launch cryptomining malware. Expert Michael Cobb explains how they were able to do so and how to prevent similar attacks. Continue Reading

  • Customer data mining needs a governance plan to propel sales

    The difference between traditional data governance and rules surrounding the mining of customer data is an extra layer to prevent the 'stalker effect' that turns away business. Continue Reading

  • Big data users share their trying but winning analytics war stories

    The challenges encountered in deriving business benefits from big data are huge, but so are the rewards. Hadoop and related technologies are easing those challenges to the point where companies are willing to graduate from experimental to full-blown big data analytics deployments. Still, the march toward that goal can be long and arduous, and not just from a technological and architectural standpoint. Before taking the plunge, big data users, including data scientists, managers and evangelists, are faced with the sometimes monumental task of justifying big data's return on investment to business executives focused on competition, profit margins and allocation of funds. "For a lot of organizations like ours, big data has not yet become a core foundation of running the business," said Beata Puncevic, director of analytics, data engineering and data management at Blue Cross Blue Shield of Michigan. Yet, actionable insights gained from big data analytics can be indispensable in driving revenue, reducing costs and developing new products.

    This handbook on big data analytics examines the trials and tribulations of big data users who are on the front lines, devising and implementing partial and full-blown applications. In the first feature, editor Craig Stedman interviews battle-tested IT and analytics warriors from Blue Cross, Macy's and Progressive Insurance who reveal the business challenges in justifying the worthiness of big data applications. In the second feature, Stedman explains how real-time big data analytics is helping companies like Comcast and eBay to move quickly on massive amounts of incoming information. And in the third feature, reporter Ed Burns spotlights the decisions at Neilsen and Nasdaq to run or not to run big data systems in the cloud.

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