Enterprise social software News

  • September 28, 2017 28 Sep'17

    Could Microsoft Teams replace Outlook and Yammer?

    For years, workers have lived in Microsoft's Outlook email as a primary communications tool. But with the emergence of Microsoft Teams, it could replace Outlook.

  • November 09, 2016 09 Nov'16

    Parse migration: It's now or never for moving apps and data

    The Parse mobile backend as a service shuts down on Jan. 27, 2017. If your Parse migration is not already complete, there's precious little time left. What are you waiting for?

  • November 01, 2016 01 Nov'16

    Facebook seeks to revolutionize the enterprise collaboration market

    Enterprise collaboration tools are not new: For almost a decade, Enterprise 2.0 technologies have sought to foster employee collaboration. But with the debut of Facebook's Workplace, will the social platform of choice for 1 billion users conquer the enterprise collaboration market? The social media giant certainly faces challenges: The beta version of Workplace was not without its drawbacks, and businesses already have numerous options for social software. In this issue of CIO Decisions, we talk to analysts, beta users and CIOs about Facebook's big business play and whether Workplace will deliver on its promises to enhance employee collaboration. Elsewhere in this issue, the CIO of Shutterstock discusses his company's shift to a software-defined data center, and New Balance executives discuss why lockstep cooperation between business and IT is integral to the company's success.

  • October 19, 2016 19 Oct'16

    Three questions on the Facebook Workplace Partner Program

    The Workplace Partner Program is Facebook's channel mechanism for supporting the adoption of its new collaboration platform for enterprises.

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  • IT wrestles with mobile privacy, security concerns

    You can't hang a "Do not disturb" sign on a mobile device. But users want their privacy when it comes to working on smartphones and tablets. IT must figure out how to balance their personal privacy with the ability to secure corporate apps and data on those devices. In this month's cover story, editor in chief Colin Steele dives into the issue of privacy in the mobile age.

    For the strongest mobile security, IT shops should take a layered approach, says columnist Eric Klein this month. Another column looks at why IT should make data storage and processing a priority in their mobility strategy. Plus, one of the newest ways to deliver and manage mobile resources is through workspaces -- an emerging technology that Jack Madden explains in depth. Finally, we recap the Best of Citrix Synergy Awards winners from this year's conference.

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  • Mobile, social CRM reshape engagement strategies

    The ubiquitous nature of social media and mobile devices has conditioned consumers to expect on-demand customized service delivered quickly to their platform of choice. But reaching customers on mobile and social channels isn't always easy. Harnessing the data generated by these new channels of engagement poses numerous data management and integration challenges. Mobile and social CRM tools can speed customer service, encourage mutually beneficial two-way communication and enrich customer relationships.

    In this e-book chapter, consultant Steve Signoff writes that mobile and social CRM tools symbiotically working to connect with customers and prospects have become a requirement for companies to compete successfully. He looks at a "morphing, modernizing and shifting" CRM market that is expected to reach $37 billion by 2017 and explains that mobile and social CRM tools have to be "woven into the fabric" of any viable customer engagement strategy. Companies need these tools to track, analyze, communicate and manage relationships with customers and prospects. Collaboration technologies that allow immediate customer feedback are not only reshaping company operations in sales and marketing, but also influencing product development and marketing decisions.

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  • Social business applications entice, but enterprises are skeptical

    Alan Pelz-Sharpe discusses social business applications and why businesses are wary of this strategy. Continue Reading

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