Enterprise social software News
September 28, 2017
For years, workers have lived in Microsoft's Outlook email as a primary communications tool. But with the emergence of Microsoft Teams, it could replace Outlook.
November 09, 2016
The Parse mobile backend as a service shuts down on Jan. 27, 2017. If your Parse migration is not already complete, there's precious little time left. What are you waiting for?
November 01, 2016
Enterprise collaboration tools are not new: For almost a decade, Enterprise 2.0 technologies have sought to foster employee collaboration. But with the debut of Facebook's Workplace, will the social platform of choice for 1 billion users conquer the enterprise collaboration market? The social media giant certainly faces challenges: The beta version of Workplace was not without its drawbacks, and businesses already have numerous options for social software. In this issue of CIO Decisions, we talk to analysts, beta users and CIOs about Facebook's big business play and whether Workplace will deliver on its promises to enhance employee collaboration. Elsewhere in this issue, the CIO of Shutterstock discusses his company's shift to a software-defined data center, and New Balance executives discuss why lockstep cooperation between business and IT is integral to the company's success.
October 19, 2016
The Workplace Partner Program is Facebook's channel mechanism for supporting the adoption of its new collaboration platform for enterprises.
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With Office 2016 Microsoft put an emphasis on security and social collaboration. It also made the mobile version a viable option for companies. Continue Reading
When my brother and I were kids, and my father thought we were doing something particularly stupid -- like hiding all of my sister's Hungry Hungry Hippos marbles inside the base of a basketball ... Continue Reading
Organizations must involve early adopters in the process when deploying social collaboration software to ensure widespread adoption, according to UC expert Jon Arnold. Continue Reading
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It started as a messaging bus, handling LinkedIn's big data. Now, Kafka underpins wider efforts. In a Q&A, Confluent CTO Neha Narkhede marks Kafka's path to a data streaming platform. Continue Reading
The influence of social media is clear: Today's users want to collaborate. Answer these questions to determine if social collaboration software is right for your business. Continue Reading
As a younger generation of workers favors messaging-based communication, team chat apps have emerged to fit the changing needs for business social software. Continue Reading
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You can't hang a "Do not disturb" sign on a mobile device. But users want their privacy when it comes to working on smartphones and tablets. IT must figure out how to balance their personal privacy with the ability to secure corporate apps and data on those devices. In this month's cover story, editor in chief Colin Steele dives into the issue of privacy in the mobile age.
For the strongest mobile security, IT shops should take a layered approach, says columnist Eric Klein this month. Another column looks at why IT should make data storage and processing a priority in their mobility strategy. Plus, one of the newest ways to deliver and manage mobile resources is through workspaces -- an emerging technology that Jack Madden explains in depth. Finally, we recap the Best of Citrix Synergy Awards winners from this year's conference.Continue Reading
The ubiquitous nature of social media and mobile devices has conditioned consumers to expect on-demand customized service delivered quickly to their platform of choice. But reaching customers on mobile and social channels isn't always easy. Harnessing the data generated by these new channels of engagement poses numerous data management and integration challenges. Mobile and social CRM tools can speed customer service, encourage mutually beneficial two-way communication and enrich customer relationships.
In this e-book chapter, consultant Steve Signoff writes that mobile and social CRM tools symbiotically working to connect with customers and prospects have become a requirement for companies to compete successfully. He looks at a "morphing, modernizing and shifting" CRM market that is expected to reach $37 billion by 2017 and explains that mobile and social CRM tools have to be "woven into the fabric" of any viable customer engagement strategy. Companies need these tools to track, analyze, communicate and manage relationships with customers and prospects. Collaboration technologies that allow immediate customer feedback are not only reshaping company operations in sales and marketing, but also influencing product development and marketing decisions.Continue Reading
Alan Pelz-Sharpe discusses social business applications and why businesses are wary of this strategy. Continue Reading
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Put your knowledge of Office 2016 to the test with this quiz, which covers the new social collaboration features, security improvements and more. Continue Reading
Unified communications and collaboration have merged with social software to create collaborative communications. Continue Reading
CIO Niel Nickolaisen conducts his own experiments to test whether enterprise social networks are worth it. Continue Reading