Field service management applications News
May 03, 2018
Field service management software can be a great way to integrate mobile into a service company. Now, cloud-based platforms offer an accessible entry point for smaller businesses.
May 02, 2018
The action (or practice) of customer service itself is not immune from the juggernaut effect of so-called digital transformation, which, in real terms, we can take to mean the migration of all ...
January 04, 2017
After implementing field service software, SPP Pumps managed to get customer invoices processed in less than one day, compared with up to two weeks when using a paper-based format.
August 11, 2016
With Salesforce Field Service Lightning, one security system provider scrapped paper contracts in favor of a digital system and quickly increased sales. Here's how.
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Sears Home Services needed to find a better way for its technicians to collaborate on complex repairs. GoToAssist Seeit has boosted worker productivity and customer service. Continue Reading
Field service management software enables companies to manage dispersed workers and resources. These workers can gain access to schedules, work orders and customer information via mobile devices. Continue Reading
Equipment providers and distributors are shifting their focus to improving field service. What are some best practices and technologies that can boost customer engagement and increase sales? Continue Reading
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To create a preventative customer service environment, field service organizations need to put an IoT-enabled integration strategy in place. Continue Reading
IoT-enhanced field service software could be a beachhead for augmented reality in the enterprise, but it won't happen without a massive effort in the back office. Continue Reading
In addition to simplifying administrative tasks, warranty management software can help companies improve customer relationships. An expert outlines the technology and best practices needed for a better warranty management process. Continue Reading
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Field service management is an area of CRM you may have forgotten about, but it's alive and well and using analytics to improve service levels. Continue Reading