Help desk applications News
November 22, 2017
SOTI CEO Carl Rodrigues discusses where he sees his company fitting into the EMM market and how it competes with bigger players. Moving beyond EMM is one way to do so.
March 24, 2016
Desk 360 upgrades to Salesforce Desk.com, the SMB customer service application, enable comprehensive customer service, and bridge data silos between sales and service teams.
July 24, 2015
Startup vendor Skyport Systems unveiled the SkySecure Partner Program, which includes an on-site/on-demand evaluation program. Also this week, LogicNow released MAX ServiceDesk 2.2 and more news.
March 03, 2015
Hackers attacked a helpdesk software maker's website, putting tens of thousands of customers at risk. But a move to Amazon Web Services saved the day.
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IT support requires a great deal of perfunctory tasks and communications. You'll soon be able to hand off the routine to bot-based IT help desk tools and integrations. Continue Reading
Microsoft's knowledge-based System Center Service Manager is the company's premiere help desk product that hit the market earlier this year – despite a few bumps in the road. Continue Reading
Evaluate Help desk applications Vendors & Products
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Just months after the release of Horizon 7.1, VMware's back at it with version 7.2, and this release comes with capacity improvements and a new tool for support personnel. Continue Reading
Salesforce.com's upgrade of its Desk.com application includes a new agent console, a mobile app and new reporting capabilities. Continue Reading
Adtran offers up a managed Wi-Fi support service, the ProCare Help Desk, to offload Wi-Fi-related tasks from MSPs and the businesses they support. Continue Reading
Manage Help desk applications
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The right help desk application can track clinical systems, including EHRs, and help staff find ways to improve them. Continue Reading
Cash-strapped IT organizations have turned away from on-premise software and now favor the rapid software upgrades that come with Software as a Service-based IT Service Management and service desk applications. Continue Reading
When this Domino admin installed new help desk software she didn't read the documentation, but soon found herself writing the book on the merits of following vendor instructions. Continue Reading
Problem Solve Help desk applications Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
In this expert tip, Paul Greenberg compares help desk applications from RightNow Technologies and Remedy. Continue Reading
Following up quickly and effectively on customer trouble tickets is crucial to your company's success. Get the help-desk tools you need to automate incident response. Continue Reading