Help desk applications News
September 25, 2018
Remote access tools, help desk systems and others are essential to managing end users. Without these tools, IT would have a much tougher time with even the simplest tasks.
August 31, 2018
Recent updates to VMware Horizon include features that focus on troubleshooting UX issues and making it simpler for IT to manage the tool.
November 22, 2017
SOTI CEO Carl Rodrigues discusses where he sees his company fitting into the EMM market and how it competes with bigger players. Moving beyond EMM is one way to do so.
March 24, 2016
Desk 360 upgrades to Salesforce Desk.com, the SMB customer service application, enable comprehensive customer service, and bridge data silos between sales and service teams.
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In 2019, data center admins should research how technologies such as AIOps, chatbots and GPUs can help them with their management, help desk and processing needs. Continue Reading
Help desk software should not be an organization's only plan for incident management. An effective help desk should include agreed-upon timelines, a knowledge base and more. Continue Reading
IT support requires a great deal of perfunctory tasks and communications. You'll soon be able to hand off the routine to bot-based IT help desk tools and integrations. Continue Reading
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The automated help desk using ITSM software does for IT operations and support what the CI/CD toolchain has done for developers and DevOps engineers. Continue Reading
The software that manages the IT help desk must allow admins to track, monitor and resolve incidents to optimize the benefits those platforms provide. Continue Reading
Help desk management tools help admins manage, track and resolve problems. Learn about the leading products and the reporting, communication and support features they offer. Continue Reading
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The help desk is no admin's favorite job -- and no user's favorite place. But with a little automation and AI, the help desk can become a more palatable experience for both parties. Continue Reading
The right help desk application can track clinical systems, including EHRs, and help staff find ways to improve them. Continue Reading
Microsoft's knowledge-based System Center Service Manager is the company's premiere help desk product that hit the market earlier this year – despite a few bumps in the road. Continue Reading
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In this expert tip, Paul Greenberg compares help desk applications from RightNow Technologies and Remedy. Continue Reading
Following up quickly and effectively on customer trouble tickets is crucial to your company's success. Get the help-desk tools you need to automate incident response. Continue Reading