Help desk applications News
June 21, 2019
A financial services company will retrain its help desk staff to be app developers and SREs, while AI handles the grunt work for the company's call center employees.
March 13, 2019
RingCentral released several new tools for enterprises ahead of Enterprise Connect 2019, including a widget for adding RingCentral integrations to CRM and help desk apps.
September 25, 2018
Remote access tools, help desk systems and others are essential to managing end users. Without these tools, IT would have a much tougher time with even the simplest tasks.
August 31, 2018
Recent updates to VMware Horizon include features that focus on troubleshooting UX issues and making it simpler for IT to manage the tool.
Help desk applications Get Started
Bring yourself up to speed with our introductory content
In 2019, data center admins should research how technologies such as AIOps, chatbots and GPUs can help them with their management, help desk and processing needs. Continue Reading
Help desk software should not be an organization's only plan for incident management. An effective help desk should include agreed-upon timelines, a knowledge base and more. Continue Reading
IT support requires a great deal of perfunctory tasks and communications. You'll soon be able to hand off the routine to bot-based IT help desk tools and integrations. Continue Reading
Evaluate Help desk applications Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
The software that manages the IT help desk helps admins track, monitor and resolve incidents to optimize the benefits that these very platforms provide to their organizations. Continue Reading
The automated help desk using ITSM software does for IT operations and support what the CI/CD toolchain has done for developers and DevOps engineers. Continue Reading
The software that manages the IT help desk must allow admins to track, monitor and resolve incidents to optimize the benefits those platforms provide. Continue Reading
Manage Help desk applications
Learn to apply best practices and optimize your operations.
The help desk is no admin's favorite job -- and no user's favorite place. But with a little automation and AI, the help desk can become a more palatable experience for both parties. Continue Reading
The right help desk application can track clinical systems, including EHRs, and help staff find ways to improve them. Continue Reading
Microsoft's knowledge-based System Center Service Manager is the company's premiere help desk product that hit the market earlier this year – despite a few bumps in the road. Continue Reading
Problem Solve Help desk applications Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
In this expert tip, Paul Greenberg compares help desk applications from RightNow Technologies and Remedy. Continue Reading
Following up quickly and effectively on customer trouble tickets is crucial to your company's success. Get the help-desk tools you need to automate incident response. Continue Reading