IP telephony News
November 30, 2017
In UC news, organizations are deploying third-party E911 services for additional call management capabilities, while Genesys announces a chatbot integration with Amazon.
November 21, 2016
In UC news, the UCaaS and hosted IP telephony market is surging, as organizations integrate communication tools. Meanwhile, Fuze introduces a webcasting service.
September 01, 2016
In the age of Snapchat and Slack, IP phones don't get much buzz … but that doesn't mean they've retired. In fact, many businesses rely on them now more than ever.
March 09, 2016
Microsoft introduced at Enterprise Connect a version of the Skype telephony service that connects to a company’s existing phone lines and numbers.
IP telephony Get Started
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VoIP configuration requires significant preplanning to meet the requirements of voice traffic. Learn the steps to take when configuring VoIP on your network. Continue Reading
Business VoIP services are increasingly essential to modern companies. This guide concisely explains VoIP technology and what to look for when determining what VoIP services to buy. Continue Reading
Microsoft Skype for Business could cost companies more in operational expenses, so detailed planning for its implementation must be done. Continue Reading
Evaluate IP telephony Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
ShoreTel Connect CLOUD provides several software and hardware components, including a collaboration suite, mobility app, IP phones and contact-center capabilities. Continue Reading
The Interactive Intelligence PureCloud platform provides a cloud-based suite of communications, collaboration and contact-center applications aimed at organizations of all sizes. Continue Reading
HPE Network Node Manager comes with a wide range of plug-ins, including monitoring for IP telephony, multicast deployments and quality assurance departments. Continue Reading
Manage IP telephony
Learn to apply best practices and optimize your operations.
As UC platforms become more open to the outside world, IT leaders need to heed newer threats, including guest-access features, federation capabilities and cloud services. Continue Reading
Telephony expert Jon Arnold explains how large and small organizations can evaluate the compatibility of their desk phones with a Skype for Business telephony deployment. Continue Reading
In this Tech Buyer Snapshot installment, we examine purchasing priorities for unified communications technology. UC expert Stephen Tong weighs in. Continue Reading
Problem Solve IP telephony Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
A strategically placed firewall within your network infrastructure can help mitigate VoIP attacks. But encryption and proxy services add enhanced security. Continue Reading
MS Lync may change the game for UC, as software firms move into a market networking providers once dominated. Lync integrates it all -- Outlook and instant messaging and video calls -- but can enterprises really get rid of their legacy PBX systems? Continue Reading
Our resident Microsoft Lync expert explains where to find IP phones that are compatible with Microsoft Lync Server. Continue Reading