IT support News
March 12, 2018
It is not surprising that telemarketing jobs will be taken by robots but the fact that modelling jobs are 98% likely to be done by robots in 2035 is.
June 14, 2017
A collaborative toolchain links stakeholders in Lufthansa Systems' IT support process, which includes customers in software testing and development.
December 01, 2016
From teaching Shakespeare's Sonnet 18 to taking on a major SD-WAN technology deployment: Senior engineer Phil Gervasi shares the major career pivot that brought him to networking.
October 28, 2016
Mozilla boots WoSign as a trusted certificate authority for backdating SHA-1 certs and other controversial behavior, and it prepares to add default support for TLS 1.3 in 2017.
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Continuing to use existing ERP systems and enlisting ERP services support are just two key areas that CIOs must focus on after a company is acquired. Here's more. Continue Reading
Negotiating a cheaper service and support agreement for software requires some ingenuity, but there are typically savings to be had if you follow these strategies. Continue Reading
As we reinvent business in a mobile-first world, we often forget an important detail: How do we support anytime/anyplace mobile workers and IoT devices? Continue Reading
Evaluate IT support Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Before you vet the different cloud collaboration tools, you should examine your list of considerations and determine how each vendor can address them. Continue Reading
Healthcare organizations that want to work toward high-visibility initiatives may want to consider outsourcing IT support as a way to free up internal resources. Continue Reading
Why do companies adopt big data, cloud and other forms of virtualized IT? They do it to support a growing decision support model. Continue Reading
Manage IT support
Learn to apply best practices and optimize your operations.
If you don't pay close attention to IT support, service and maintenance contracts, start now. Chances are your organization is paying more than it needs to. Continue Reading
The secret to successful application resource management is coordinated capacity decisions between developers and operations -- but also the application owners. Continue Reading
A successful go-live can be elusive, despite planning, money and time. Here's a look at some overlooked areas that can cause catastrophe if ignored. Continue Reading
Problem Solve IT support Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Threat actors are using phishing email campaigns to fool users with tech support scams and fake Blue Screens of Death. Learn how these campaigns work with expert Nick Lewis. Continue Reading
If your Windows 10 taskbar is overcrowded with notifications, you can disable them on an app-by-app basis. Continue Reading
VDI has many benefits, but it will also open the flood gates for help desk questions from users: Why can't I login? Where am I printing? IT better have the answers. Continue Reading