March 09, 2018
The latest UC products will be on display at this year's Enterprise Connect, including mobile unified communications platforms and team collaboration workspaces.
February 07, 2018
It’s all too easy to conflate the kind of AI being hyped in the industry at the moment with the science fiction notion of machine sentience. We are still a long way from the latter, though, whether ...
January 19, 2018
The Riverbed Rise program will focus on partner performance, which Riverbed will measure by customer acquisitions, account penetration and more; other news from the week.
July 28, 2017
Dell Boomi CEO said he sees the channel as playing a more important role in the company's future growth; other channel news from the week.
ITSM Get Started
Bring yourself up to speed with our introductory content
AI use cases for your ITSM program abound, but early adopters caution that vendor offerings are immature and will require hands-on testing for best results. Continue Reading
From DataOps to function as a service, DevOps adoption is going to mean acquiring some new skills in 2018. Contributor George Lawton asks the experts. Continue Reading
The journey to an organized data center begins with a single tag. Start using IT tags today to apply updates, control access and help automate management. Continue Reading
Evaluate ITSM Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Zero-day exploits are more dangerous than ever, but so is applying an untested patch to live systems. Without a strategy to quickly validate patches -- outside of production -- you're playing with fire. Continue Reading
Enterprise IT's Kubernetes options have drastically changed since 2016, as have ITSM and app monitoring choices. Catch up on the news that's shaping your ops tool set in 2017 here. Continue Reading
Migrating to Service Center 2016 requires a good deal of preparation and work. Are the features in Orchestration and Service Management Automation better in Service Center 2016? Continue Reading
Learn to apply best practices and optimize your operations.
As digitization forces companies to rethink IT ops, CIOs are learning that a successful ITSM strategy creates a delicate balance between reliability, agility and speed. Continue Reading
Don't let the horrors of ITSM implementations gone wrong turn your IT organization away from quality control and improvement. Discerning ITSM adopters know that the more frameworks there are, the merrier. Continue Reading
ServiceNow has developed an IT culture that taps a use-what-you-sell approach to boost business velocity, productivity and user experience. Continue Reading
Problem Solve ITSM Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
CIOs don't sign on to large IT outsourcing deals expecting them to go bad, so what accounts for the high failure rates? Andy Sealock offers a game plan for de-risking your deal. Continue Reading
Find out why it's so important for centralized IT departments to fix IT service management problems as part of their efforts to minimize and mitigate shadow IT. Continue Reading
IT transformation expert Derek Lonsdale says there are four main things centralized IT must do to reduce the use of and minimize the impact of shadow IT. Continue Reading