Private branch exchange News
August 17, 2017
Some Microsoft customers must quickly re-evaluate their UC strategy after the vendor announced its intent to end third-party PBX support for Exchange Online Unified Messaging in 2018.
July 14, 2017
Microsoft partnerships highlighted new products and services at its Inspire conference. Several partner companies had a keen focus on improving Skype for Business capabilities.
April 14, 2017
The addition of cloud telephony to Skype for Business and growing interest in hybrid deployments means organizations must ensure their networks can support new requirements.
February 10, 2017
In UC news, a vendor survey finds organizations are ramping up adoption of UC cloud services, while enterprise mobile apps fail to live up to user expectations for ease of use.
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VoIP configuration requires significant preplanning to meet the requirements of voice traffic. Learn the steps to take when configuring VoIP on your network. Continue Reading
Managed communications is a staple for many managed services providers, and, oddly enough, one of the more challenging services to deliver. Deciding which of the many managed communications services will best match your customers' needs is no easy task. Further, it's not always clear how your business can stand out and add value in the highly competitive marketplace.
Whether you're looking to jump on the managed communications bandwagon or brush up your current business approach, this three-part guide can help you succeed. We break down the complex range of unified communications services to show you how you can steer your customers toward the most beneficial mixes of services. We also reveal the challenges and common pitfalls managed services providers can encounter. Finally, we offer expert recommendations for breaking into the managed email market and differentiating your services from your competitors'. Continue Reading
Microsoft's Office 365 has made significant waves since its 2011 release, as enterprises have heard about the many benefits of the cloud-based services as adoption success stories have come to the surface. Still, there are organizations that have yet to make the transition.
The increased number of applications available for Office 365 -- the overall breadth and capability of the technology is significant -- has provided admins and IT staff with a lot of homework. However, if a successful move is made, it could ease a number of functions for all employees. This three-part guide explains how to pull off a move to Office 365, reviews the potential complications and suggests ways to avoid downtime. Whether it is the 365 MFA function, access to cloud-hosted services or updated office applications, IT needs to know how to implement Office 365 into an infrastructure.Continue Reading
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Call centers are replacing landline-based PBX systems with VoIP platforms, freeing agents to work from anywhere. Microsoft's offering is one platform option. Continue Reading
UC mobility has lacked adoption, but the solution could be invisibility, as software tools and mobile carriers can now hide UC calling features within smartphones. Continue Reading
UC clients often undergo evolutionary development, rather than revolutionary changes. See how two vendors in particular are looking to advance enterprise communications. Continue Reading
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To ensure a successful Skype for Business deployment, organizations must consider their end-user needs, infrastructure demands and the proper deployment model. Continue Reading
If a disaster knocks out on-premises UC systems, business grinds to a halt. But that's also when cloud UC's benefits around disaster recovery shine. Continue Reading
Expert Chris Partsenidis offers guidelines for a smooth and successful PSTN to VoIP migration. Continue Reading
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MS Lync may change the game for UC, as software firms move into a market networking providers once dominated. Lync integrates it all -- Outlook and instant messaging and video calls -- but can enterprises really get rid of their legacy PBX systems? Continue Reading
After years of predictions, the enterprise transition from PBX systems to UC platforms is finally gaining speed as vendors phase out PBX support. Continue Reading
SIP trunking is not perfect, but it has more options and features compared to what traditional phone companies offer, says UC expert Matt Brunk. Continue Reading