Professional service automation News
January 05, 2018
ConnectWise plans to provide HTG Peer Groups' consulting, coaching and peer group services to a broad spectrum of its PSA software users; other news from the week.
May 19, 2017
Cybersecurity services providers believe the recent WannaCry ransomware outbreak could be just the dress rehearsal for bigger attacks; more news from the week.
November 18, 2016
The Ransomware Antidote Program aims to help partners to educate their customers on ransomware attacks and the products on the market; more news from the week.
September 27, 2016
Autotask made product unification a key thrust of its annual customer meeting, unveiling a new offering that expands its unified platform into automated file backup.
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Professional services automation (PSA) is a type of software application suite that provides a service business with the functionality it needs to manage core business processes. Continue Reading
Professional services, in the IT context, are services that a contractor or product vendor provides to help customers plan, design, implement and manage technology projects and systems. Continue Reading
Autotask's new ticketing system user interface ranked among the top developments at the company's annual partner conference. Channel companies tell why. Continue Reading
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RMM and PSA software serve as foundational tools for a managed services practice. Many MSPs choose to supplement these with network assessment tools and more. Continue Reading
Greater operational efficiency can help MSPs maintain margins and keep their customers happy. MSPs utilize automation and KPI tracking to improve back-end processes. Continue Reading
Recurring revenue recognition is a sticky issue for cloud and managed services providers. Read up on the problems providers are facing. Continue Reading
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Managed services providers are seeking the right mix of automated tools to boost efficiency, optimize business processes and reduce the cost of delivering services to customers. Continue Reading
In this tip, David Streit provides best practices for conducting business with peers, as well as a guide to a reciprocal IT subcontractor agreement. Continue Reading
The right help desk application can track clinical systems, including EHRs, and help staff find ways to improve them. Continue Reading
Problem Solve Professional service automation Issues
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An IT solutions provider shares his tips for selecting a remote monitoring and management tool for your channel services business, as well as some of his favorite features in Managed Workplace 2011. Continue Reading