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  • Virtual communities of practice can foster project knowledge

    Enterprise social networks, virtual communities and lessons-learned processes are great ways for teams to share project management know-how and make it accessible in the future. Continue Reading

  • social CRM

    Social CRM, or social relationship management, is customer relationship management and engagement fostered by communication with customers through social networking sites, such as Twitter and Facebook. Continue Reading

  • owned

    Owned, in common slang, means decisively defeated, with the implication of domination and possession. The term is often used to describe the results of competition in sports and business. Continue Reading

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  • How analytics in marketing can transform organizations

    Marketing is second only to sales in terms of analytics application -- and it's where the odds of business success can most effectively be changed for the better. Continue Reading

  • Team messaging apps go mainstream, could have ripple effect

    As team messaging applications such as Slack and Cisco Spark grow in popularity, they could decrease reliance on email, 1-800 customer service numbers and even LinkedIn. Continue Reading

  • AR, VR tech poised to revolutionize digital business management

    We've all seen footage of astronauts being trained for space travel in virtual environments, and many of us were sucked into the augmented world of Pokémon Go when it debuted over the summer. It's the business world's turn to catch up now. Companies are using AR and VR tech to boost productivity, allow remote collaboration and improve training. But questions remain as to whether these technologies will provide real digital business management value to companies. We try to help companies get out in front of the trend in this issue of CIO Decisions. That mission led us to talk to companies about their experiences implementing AR and VR technologies and their influence on digital business management. Elsewhere in this issue, representatives from the MIT Media Lab discuss whether autonomous machines can have morals, and the CIO of Oral Roberts University discusses how to overcome the "IKEA effect" on IT. Continue Reading

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