Customer contact management

Team work News

  • April 17, 2018 17 Apr'18

    RSAC keynote speakers push teamwork, incremental improvements

    The RSAC keynote speakers pushed a unified idea of collaboration across public and private sectors, improved teamwork and the value of incremental improvements in cybersecurity.

  • April 05, 2018 05 Apr'18

    New Microsoft Teams features on deck, but more work needed

    Microsoft has made progress, as it moves Skype for Business features into Microsoft Teams. But more capabilities, especially enterprise voice features, are needed.

  • January 30, 2018 30 Jan'18

    Dell EMC VDI helps university expand application access

    Desktop virtualization is notoriously difficult. With a unique approach, the University of Arkansas put together an award-winning project using Dell EMC VDI hardware and software.

  • January 30, 2018 30 Jan'18

    Access Innovation Awards recognize desktop transformation

    The Access Innovation Awards highlight two creative and successful end-user computing projects. One of these IT initiatives dove headfirst into cloud with a migration of physical and virtual desktops to desktop as a service, all while monitoring users and resources with a variety of tools. The other formulated a unique combination of products to deliver scalable, flexible and graphics-rich virtual desktops to diverse sites. Both of them enabled desktop transformation in their organizations to help end users do their work more efficiently and effectively.

    The results were two strong end-user computing implementations that together represent this year's Access Innovation Awards winners. Read the stories of each of these desktop transformation initiatives in this special issue of the e-zine.

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