Amazon Web Services (AWS)

This glossary contains definitions related to developing, deploying or selling applications and services on the Amazon Web Services (AWS) platform. Some definitions explain the meaning of words used in the deployment of private and hybrid clouds. Other definitions are related to the software tools and strategies that IT departments use when partnering with Amazon and using AWS as a primary or secondary IT infrastructure.

Networking

network service provider (NSP)
A network service provider (NSP) is a company that owns, operates and sells access to internet backbone infrastructure and ...
unshielded twisted pair (UTP)
Unshielded twisted pair (UTP) is a ubiquitous type of copper cabling used in telephone wiring and local area networks (LANs).
Multiprotocol Label Switching (MPLS)
Multiprotocol Label Switching (MPLS) is a switching mechanism used in wide area networks (WANs).

Security

cardholder data (CD)
Cardholder data (CD) is any personally identifiable information (PII) associated with a person who has a credit or debit card.
PCI DSS merchant levels
Payment Card Industry Data Security Standard (PCI DSS) merchant levels rank merchants based on their number of transactions per ...
three-factor authentication (3FA)
Three-factor authentication (3FA) is the use of identity-confirming credentials from three separate categories of authentication ...

CIO

knowledge-based systems (KBSes)
Knowledge-based systems (KBSes) are computer programs that use a centralized repository of data known as a knowledge base to ...
Sarbanes-Oxley Act
The Sarbanes-Oxley Act of 2002 is a federal law that established sweeping auditing and financial regulations for public companies.
project charter
A project charter is a formal short document that states a project exists and provides project managers with written authority to...

HRSoftware

employee engagement
Employee engagement is the emotional and professional connection an employee feels toward their organization, colleagues and work.
talent pool
A talent pool is a database of job candidates who have the potential to meet an organization's immediate and long-term needs.
diversity, equity and inclusion (DEI)
Diversity, equity and inclusion is a term used to describe policies and programs that promote the representation and ...

Customer Experience

customer touchpoint
A customer touchpoint is any direct or indirect contact a customer has with a brand.
customer service charter
A customer service charter is a document that outlines how an organization promises to work with its customers along with ...
sales development representative (SDR)
A sales development representative (SDR) is an individual who focuses on prospecting, moving and qualifying leads through the ...

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