Microsoft - Windows

This glossary contains terms related to Microsoft software for operating systems, e-mail, collaboration, backup and recovery, server hardware, storage management, infrastructure security and server virtualization.

service lifecycle management (SLM) - Service lifecycle management (SLM) describes the strategy and software for managing the maintenance and repair of products and maximizing the profit opportunities from these activities.
SharePoint Online - Microsoft SharePoint Online is a collection of cloud- and web-based technologies that make it easy for organizations to store, share and manage digital information.

SCH - SER

SMA - SOF

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Networking

CAPWAP (Control and Provisioning of Wireless Access Points)
CAPWAP (Control and Provisioning of Wireless Access Points) is a protocol that enables an access controller to manage a ...
network performance monitoring (NPM)
Network performance monitoring (NPM) is the process of measuring and monitoring the quality of service of a network.
infrared radiation (IR)
Infrared radiation (IR), sometimes referred to simply as infrared, is a region of the electromagnetic radiation spectrum where ...

Security

security analytics
Security analytics is a cybersecurity approach that uses data collection, data aggregation and analysis tools for threat ...
NICE Framework (National Initiative for Cybersecurity Education Cybersecurity Workforce Framework)
The NICE Framework (National Initiative for Cybersecurity Education Cybersecurity Workforce Framework) is a reference resource ...
application blacklisting (application blocklisting)
Application blacklisting --increasingly called application blocklisting -- is a network or computer administration practice used ...

CIO

digital ecosystem
A digital ecosystem is a group of interconnected information technology resources that can function as a unit.
procurement plan
A procurement plan -- also called a procurement management plan -- is a document that is used to manage the process of finding ...
Generally Accepted Recordkeeping Principles (the Principles)
Generally Accepted Recordkeeping Principles is a framework for managing records in a way that supports an organization's ...

HRSoftware

talent pipeline
A talent pipeline is a pool of candidates who are ready to fill a position.
recruitment process outsourcing (RPO)
Recruitment process outsourcing (RPO) is when an employer turns the responsibility of finding potential job candidates over to a ...
human resources (HR) generalist
A human resources generalist is an HR professional who handles the daily responsibilities of talent management, employee ...

Customer Experience

churn rate
Churn rate is a measure of the number of customers or employees who leave a company during a given period.
marketing campaign management
Marketing campaign management is the planning, executing, tracking and analysis of direct marketing campaigns.
sales-qualified lead (SQL)
A sales-qualified lead (SQL) is a prospective customer that has been researched and vetted -- first by an organization's ...

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