Podcasts

In networking, a protocol data unit is the basic unit of exchange between entities that communicate using a specified networking ...

Software-defined networking (SDN) is an architecture that abstracts different, distinguishable layers of a network to make ...

Man in the browser (MitB) is a security attack where the perpetrator installs a Trojan horse on the victim's computer that is ...

Patch Tuesday is the unofficial name of Microsoft's monthly scheduled release of security fixes for the Windows operating system ...

E-business (electronic business) is the conduct of business processes on the internet.

Business resilience is the ability an organization has to quickly adapt to disruptions while maintaining continuous business ...

Performance and accountability reporting (PAR) is the process of compiling and documenting factors that quantify an ...

Chief human resources officer (CHRO) is a top-level management executive in charge of an organization's employees.

First call resolution (FCR) is when customer service agents properly address a customer's needs the first time they call.

Customer intelligence (CI) is the process of collecting and analyzing detailed customer data from internal and external sources ...