Salesforce

customer journey map - A customer journey map is a visual representation of the stages a customer goes through when interacting with a company.
customer lifecycle - In customer relationship management (CRM), customer lifecycle is a term used to describe the progression of steps a customer goes through when considering, purchasing, using and maintaining loyalty to a product or service.
customer segmentation - Customer segmentation is the practice of dividing a customer base into groups of individuals that are similar in specific ways relevant to marketing, such as age, gender, interests and spending habits.

Networking

telematics
Telematics is a term that combines the words telecommunications and informatics to describe the use of communications and IT to ...
packet filtering
Packet filtering is the process of passing or blocking data packets at a network interface by a firewall based on source and ...
WAN (wide area network)
A wide area network (WAN) is a geographically distributed private telecommunications network that interconnects multiple local ...

Security

FIDO (Fast Identity Online)
FIDO (Fast Identity Online) is a set of technology-agnostic security specifications for strong authentication.
Cloud Security Alliance (CSA)
The Cloud Security Alliance (CSA) is a nonprofit organization that promotes research into best practices for securing cloud ...
quantum supremacy
Quantum supremacy is the experimental demonstration of a quantum computer's dominance and advantage over classical computers by ...

CIO

leadership
Leadership is the ability of an individual or a group of people to influence and guide followers or members of an organization, ...
transaction
In computing, a transaction is a set of related tasks treated as a single action.
lean management
Lean management is an approach to managing an organization that supports the concept of continuous improvement, a long-term ...

HRSoftware

employee engagement
Employee engagement is the emotional and professional connection an employee feels toward their organization, colleagues and work.
talent pool
A talent pool is a database of job candidates who have the potential to meet an organization's immediate and long-term needs.
diversity, equity and inclusion (DEI)
Diversity, equity and inclusion is a term used to describe policies and programs that promote the representation and ...

customer data platform (CDP)
A customer data platform (CDP) is a type of software application that provides a unified platform of customer information that ...
moment of truth (marketing MOT)
A moment of truth (MOT) is marketing lingo for any opportunity a customer (or potential customer) has to form an impression about...
customer engagement
Customer engagement is the way a company creates a relationship with its customer base to foster brand loyalty and awareness.

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