Bob Furniss

Director, Global Service Cloud Practice -

Bluewolf, an IBM Company -

SearchSalesforce

For more than 30 years, Bob Furniss' career has focused on helping companies improve customer experiences. As the director of Bluewolf's Service Cloud practice, Furniss leads a team of consultants focused on improving the contact center experience from both the customer and agent perspective.

Furniss' team works with clients in three key areas: Salesforce Service Cloud strategy and implementation, social media strategy and implementation in the contact center, and creating vision blueprints to help companies set a new course for their contact centers in the areas of people and technology.

Bob was recently named a Top 50 #cctr Thought Leader on Twitter by ICMI.

Latest Tweet

@bobfurniss

Google got it wrong. The open-office trend is destroying the workplace. https://t.co/aG32CisvrB

8:48 PM - 18 Jan 17
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