News
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22 Oct 2026 / Business Analytics
AgentSpot a means for ThoughtSpot users to build and share AI
With business decisions often a collaborative process but AI tools frequently used in isolation, the vendor's new workspace provides an environment for multiplayer AI.
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21 Oct 2026 / Networking
IT leaders test the waters of autonomous network operations
AI agents largely remain in an advisory role for NetOps teams as they take a 'trust but verify' approach, but autonomy is growing alongside network complexity.
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21 Oct 2026 / Application Architecture
Grafana Labs targets the rising price of AI observability
Compounding challenges with AI observability and its costs weigh on the minds of IT pros, who are turning to new automation tools for assistance -- within limits.
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21 Oct 2026 / CIO Strategy
Salesforce bets $5.66B on Braze to sharpen Marketing Cloud
Salesforce wants Braze's real-time engagement tech to strengthen Marketing Cloud. Analysts see the logic, but integration and customer migration will be the test.
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21 Oct 2026 / Data Center
Nvidia, Schneider Electric test digital twin for AI data center ops
Nvidia and Schneider Electric are testing a digital twin at Portugal's SINES data center campus to model AI workloads, power and cooling before infrastructure changes.
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21 Oct 2026 / Threats, Cyberattacks & Vulnerabilities
PHP2Shell: 22M exposed servers at risk as emergency patches released
AI gave defenders a head start, but PHP2Shell has sparked a chaotic race against automated exploits across 22 million vulnerable servers.
Technology Insights
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21 Oct 2026 / Customer Experience
Customer journey mapping tools: What they do and how to choose one
Customers are more diverse and demanding than ever. Enterprises need sophisticated mapping tools to help them determine how to best serve potential buyers.
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21 Oct 2026 / Customer Experience
CX personalization: Why it's important and how to deliver it
The more personalized the message, the better chance a brand has to increase loyalty and build customer retention. But beware of pitfalls. Here's how to get started.
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21 Oct 2026 / CISO Strategy & Planning
How to conduct a cyber-resilience assessment
Regularly reviewing cybersecurity plans and procedures helps organizations prepare for cyberattacks. This checklist outlines key steps for assessing cyber resilience.
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07 Oct 2026 / CISO Strategy & Planning
How to build an effective cybersecurity awareness program
Effective cybersecurity awareness programs manage human risk through role-based interventions, behavior change, continuous measurement and evolving threat scenarios.