News
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19 May 2026 / Customer Service & Contact Center
Zendesk adds AI tools in pursuit of autonomous service
Zendesk makes the case for an autonomous service workforce for customer and employee experience.
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19 May 2026 / Data Governance
Latest from Confluent streamlines use of streaming for AI
A fully managed MCP server and machine learning-powered data privacy capabilities aid customers attempting to move real-time AI applications into production.
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18 May 2026 / Management
Why AI in network operations requires human judgment
Many network pros are skeptical about AI, but it's most effective as an assistant to human judgment. A framework helps engineers improve skills and build confidence.
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18 May 2026 / Data Center Hardware
Dell AI Factory gets rack-scale infrastructure refresh
Dell claims its new PowerRack systems can be up and running in less than a day and begins connecting its AI stack with existing enterprise workloads.
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18 May 2026 / Data Center Facilities
Soma Energy launches to optimize AI data center energy use
Soma Energy, led by CEO Ath Caramanolis, launches an AI-driven platform to optimize energy use for data centers, addressing growing demands and enhancing grid efficiency.
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15 May 2026 / Risk Management
Instructure cyberattack reignites ransom payment debate
Instructure struck a deal to recover its stolen data -- likely paying a hefty ransom. For CISOs, deciding whether to negotiate with cybercriminals should come down to business risk.
Technology Insights
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20 May 2026 / Virtual & Remote Desktop Strategies
What is a roaming profile, and how does it work?
Roaming profiles let user settings follow employees across Windows desktops, but IT must manage profile size, versioning and alternatives such as FSLogix.
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15 May 2026 / AI Business Strategies
Educating the future AI-savvy human workforce
As the need for skilled AI workers approaches desperation levels for many businesses, unique and more personalized teaching methods are preparing tomorrow's AI workers.
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15 May 2026 / CIO Strategy
6 ways to improve the CIO-CISO relationship in 2026
CIOs and CISOs need to work together for the benefit of the whole organization. To break the mold of hostility, C-suite leaders need to prioritize collaboration and mutual respect.
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14 May 2026 / Planning and Management
How to plan business continuity activities, with a template
Many activities comprise a business continuity plan. The better they are managed, the more successful the overall business continuity program will be.
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