Enterprise applications of AI
A large percentage of enterprises have already implemented some type of artificial intelligence software to improve their business, be it chatbots for customer service or machine learning for predictive analytics. Find information about those enterprise AI applications and many more emerging uses of AI.
Top Stories
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Feature
16 Apr 2026
GenAI in accounting: Chat BDO's ride from pilot to production
Accounting and advisory firm BDO built and deployed a proprietary AI platform so its tax and audit pros could automate routine tasks and significantly increase client-facing time. Continue Reading
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Feature
16 Apr 2026
5 real-world GenAI case studies
Real case studies show that GenAI offers value when CIOs target key bottlenecks and balance innovation with data governance. Continue Reading
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Tip
14 Apr 2026
Top AI recruiting tools and software of 2026
AI now reaches every corner of recruiting and talent acquisition. Here's the latest on AI tools, from chatbots to agentic AI, plus details on products from 9 top vendors. Continue Reading
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Feature
14 Apr 2026
How Sikich balances GenAI innovation with security
Sikich CIO Scott Sanders explains how the firm uses well-defined governance, security controls and a focus on business-driven use cases to scale generative AI. Continue Reading
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Tip
14 Apr 2026
How contact centers detect and prevent fraud
Scammers may target contact centers, but comprehensive agent training, authentication techniques and advanced technologies can protect businesses and customers. Continue Reading
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Answer
14 Apr 2026
10 essential skills for modern contact center agents
Contact center agents must have a range of interpersonal and technological skills to interact with customers and resolve their issues quickly and with empathy. Continue Reading
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Feature
13 Apr 2026
The front office is being rebuilt around AI workflows
The front office is being rebuilt as AI moves from add-on features into connected workflows spanning customer service, research, marketing, data and business outcomes. Continue Reading
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Feature
10 Apr 2026
GenAI data center infrastructure reshapes business processes
Building and retrofitting data centers to support GenAI is not a matter of IF but WHEN, so the game plan must include power needs, grid connectivity, model training and permitting. Continue Reading
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Opinion
10 Apr 2026
RSAC 2026: End-user AI agents are here, but invisible
Agentic AI dominated RSAC 2026 as vendors grappled with invisible AI usage, shadow tools, unsecured end‑user agents and a renewed focus on the endpoint. Continue Reading
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Feature
10 Apr 2026
5 agentic AI case studies for CIOs
Agentic AI can help organizations automate complex workflows. Explore real stories of what worked, what didn't and what challenges kept CIOs up at night. Continue Reading
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Feature
10 Apr 2026
HR AI is becoming a change management story
AI in HR software is changing employee experience and HR workflows, turning automation into a broader story about rollout, trust and change management. Continue Reading
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Feature
09 Apr 2026
6 contact center trends shaping the future of customer service
As organizations look to turn contact centers into strategic assets, AI is reshaping analytics, omnichannel communications and agent workflows -- but not without trade-offs. Continue Reading
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Tip
09 Apr 2026
Contact center monitoring best practices for CX leaders
A well-designed monitoring program identifies customer pain points and gathers valuable intelligence that can improve agent performance and CX, as well as products and services. Continue Reading
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Feature
09 Apr 2026
Orchestration is becoming enterprise AI's real test
Vendors can ship agents. The harder challenge is orchestrating how they work across applications, workflows and human handoffs without creating more risk. Continue Reading
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Feature
08 Apr 2026
Inside the push to turn AI agents into suite functionality
Salesforce, Oracle, Workday and Zoom are pushing AI agents into suites and workflows, but each is taking a different path toward practical enterprise adoption. Continue Reading
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Feature
07 Apr 2026
GenAI in product manufacturing cuts costs but adds risks
In product design and manufacturing, GenAI systems are consolidating supplier data, improving processes and cutting significant software costs -- yet they raise unique concerns. Continue Reading
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Feature
06 Apr 2026
Agentic AI in practice: Lessons from real deployments
Martin Bufi of Info-Tech shares lessons from real deployments, including why multi-agent architecture and code-driven approaches are critical to scale. Continue Reading
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Podcast
06 Apr 2026
Inside SAP R&D on the convergence of agentic and physical AI
In this podcast, Yaad Oren, SAP's head of research and innovation and managing director of SAP Labs U.S., says smarter, autonomous physical AI devices are poised for business use. Continue Reading
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Feature
02 Apr 2026
Overcome roadblocks to GenAI adoption and unlock ROI
GenAI deployments can fall prey to unrealistic goals, misguided pilots, job loss fears, hidden costs and lack of trust. Governance and workforce readiness are keys to success. Continue Reading
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Opinion
02 Apr 2026
KubeCon EU 2026: Infrastructure catches up to AI
AI is reshaping infrastructure demands. At KubeCon EU 2026, vendors focused on Kubernetes abstraction, GPU management and automation to move AI from pilot to production. Continue Reading
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Tip
02 Apr 2026
Contact center compliance checklist for modern workforces
A contact center compliance checklist can serve as a starting point for contact center managers as they seek to comply with internal and external regulations. Continue Reading
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Feature
01 Apr 2026
Open source AI: What it means for enterprise innovation
Open source AI is transforming enterprise innovation with greater flexibility and control, but organizations must address governance, security and operational challenges to scale effectively. Continue Reading
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Feature
01 Apr 2026
Domo drives customer excitement with latest AI capabilities
New features including an MCP server keep the vendor current with industry trends and have users imagining what's possible with agentic AI. Continue Reading
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Tip
31 Mar 2026
History of generative AI innovations spans 9 decades
Rapid GenAI advances are reshaping industries, sparking legal battles and driving embodied AI innovations, paving the way for transformative business processes and tools. Continue Reading
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Feature
27 Mar 2026
As AI advances, Domo is evolving to meet customer needs
Once viewed as an analytics specialist, the vendor's product development plans are now focused on helping users build agents and other applications that can be trusted and deployed. Continue Reading
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Feature
26 Mar 2026
Businesses face complex cost-cutting options with GenAI
Some GenAI cost saving candidates might disappoint. The best approach to cost reductions vary according to the business function and an enterprise's strategic business priorities. Continue Reading
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News
25 Mar 2026
Domo doubles down on AI with latest platform additions
New features such as an AI Library, a framework for building agents and an MCP server are all aimed at better enabling customers to operationalize their AI initiatives. Continue Reading
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Feature
24 Mar 2026
GenAI is ready for more autonomy, but supply chains are not
Disruptions, vulnerabilities, late deliveries and customer interactions are among the supply chain concerns that GenAI could address autonomously -- if businesses can trust it. Continue Reading
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Feature
24 Mar 2026
GenAI's role in a return trek to the moon and beyond
NASA's use of GenAI models in the Artemis space program and communication with Mars rovers provides valuable business lessons in governance and keeping humans in the loop. Continue Reading
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News
24 Mar 2026
Oracle calls Fusion Agentic Applications next-level AI for ERP
Analysts concur that the 22 new applications represent a significant leap from narrowly focused AI to teams of agents that coordinate tasks to achieve business objectives. Continue Reading
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Opinion
24 Mar 2026
Strap in for the next wave of AI
Nvidia's GTC highlights AI-driven storage innovations like CMX and STX, redefining data strategies for scalable inference and agentic AI. Continue Reading
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Tip
23 Mar 2026
5 questions every CIO should ask before investing in AI
AI investment is accelerating, but many initiatives fail to scale. Five key questions help CIOs evaluate use cases, data readiness, long-term value and risk before committing resources. Continue Reading
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Podcast
23 Mar 2026
Plan a multi-agent orchestration framework for scalable AI
In this podcast, 10Pearls partner Peter Hesse explains what can go wrong when expanding agentic AI across the enterprise, and why it helps to develop a governance framework. Continue Reading
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Tip
19 Mar 2026
Does your organization need an AI ethics committee?
Ethics oversight ensures high-risk AI use is accountable, responsible and compliant. Not all organizations need one; some incorporate this oversight into risk or legal teams. Continue Reading
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Tip
19 Mar 2026
8 contact center metrics to improve agent performance and CX
These metrics measure and report on productivity and effectiveness at the contact center agent level to ensure performance aligns with the overall mission of the organization. Continue Reading
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News
18 Mar 2026
RingCentral AIR Pro automates CX with agentic agents
RingCentral launched AIR Pro, an agentic AI platform to autonomously handle customer interactions with enterprise integrations, prebuilt agents and no-code tools. Continue Reading
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Feature
18 Mar 2026
Smarter robots: Agentic and physical AI converge in business
The robotics industry is entering a new era where, thanks to AI, robots learn, optimize and solve the world's most complex supply chain, logistics and labor challenges in real time. Continue Reading
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Tip
16 Mar 2026
How to use AI in storage management
Organizations can use AI for storage management and AIOps to learn where to make improvements in their storage infrastructure, but note the benefits and drawbacks. Continue Reading
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Feature
13 Mar 2026
Is GenAI villain and hero in data center power drama?
GenAI's infrastructure requirements drive up power demands for hyperscalers and other large data centers, but GenAI, and AI-based automation, could also help manage consumption. Continue Reading
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Feature
13 Mar 2026
C-suite shakeup: Demand for chief AI officers accelerates
GenAI's infiltration into virtually every aspect of business demands the C-suite make room for a CAIO focused on AI development, strategy, implementation, education and governance. Continue Reading
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Guest Post
13 Mar 2026
Time for AI: The 'too busy' problem is a software-age hangover
Higher education must prioritize enterprise AI as a strategic shift, not just tool buying. Learn how governance, alignment and a five-year plan can transform institutions. Continue Reading
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Tip
11 Mar 2026
5 economic models that drive AI success in CX strategies
Integrating AI technologies into customer experience workflows can cut costs. But focusing solely on cost reduction misses opportunities to accelerate revenue. Continue Reading
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Podcast
09 Mar 2026
Direct materials sourcing technology a hub for manufacturers
In this podcast, LightSource CEO Spencer Penn explains how three years at Tesla motivated him to solve sourcing inefficiencies that kill margins and slow product development. Continue Reading
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Feature
06 Mar 2026
GenAI streamlines enterprise knowledge management process
Business leaders sharpen insights, speed decisions and boost productivity using GenAI-powered knowledge management systems with their ability to unify and synthesize data. Continue Reading
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Tip
06 Mar 2026
A guide to contact center security best practices
Follow this comprehensive contact center security checklist that encompasses technology safeguards, customer data protection procedures and common business sense. Continue Reading
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Tip
05 Mar 2026
How to build a recruitment strategy: 10 key steps
A strong recruitment strategy helps organizations attract the right candidates. Learn 10 steps to evaluate policies, use recruiting technology and strengthen employer branding. Continue Reading
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Opinion
04 Mar 2026
Why multimodal AI is reshaping enterprise intelligence
Multimodal AI can transform industries by combining text, images, video and audio to solve complex problems single-modality systems often can't address. Continue Reading
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Feature
04 Mar 2026
How end-user computing is becoming a cost-control system
End-user computing has shifted from desktop support to a financial control plane, exposing SaaS sprawl, labor inefficiency and cost drift at the endpoint. Continue Reading
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Feature
03 Mar 2026
How GenAI deployments are redefining everyday work routines
GenAI deployments are making dramatic strides in boosting employee productivity, strategic analysis, software development cycles and customer service -- but not without risks. Continue Reading
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Opinion
02 Mar 2026
The promise and concern around end-user AI second brains
Human-delegated AI agents and "second brains" could transform knowledge work, but only if IT can balance governance, data security and rising shadow AI risks. Continue Reading
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Tip
27 Feb 2026
How to improve the contact center experience for customers
Customers expect contact center interactions to be fast, seamless and personal, but improving the experience requires balancing automation, self-service and human support. Continue Reading
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Tip
27 Feb 2026
10 strategies to improve contact center agent performance
Contact center agent performance improves when organizations combine training, feedback, routing and self-service with the right data, tools and support. Continue Reading
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Feature
27 Feb 2026
Is your business ready for an agentic AI team?
The race is on to implement agentic AI teams. But can your business successfully deploy and manage them before taking this next step in enterprise automation? Continue Reading
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Feature
27 Feb 2026
Beyond containment: Structuring IT for enterprise AI at scale
Enterprise AI is moving beyond pilots and into infrastructure. That shift exposes structural weaknesses -- and demands governance, observability and integration built directly into the stack. Continue Reading
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Feature
26 Feb 2026
5 conditions for durable enterprise AI
Enterprise AI becomes durable when experimentation matures into governance, integration discipline and production-grade infrastructure. Continue Reading
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Opinion
26 Feb 2026
Is neuromorphic computing the future of AI hardware?
AI hardware is hitting its limits. Is neuromorphic computing with its reduced energy use and latency a viable alternative? Hear one expert's take on this emerging technology. Continue Reading
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Guest Post
25 Feb 2026
How agentic AI is changing work, strategy and competitiveness
AI agents are transforming work, business strategy and global competitiveness by enabling autonomous workflows, innovation and value creation in enterprises. Continue Reading
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Feature
25 Feb 2026
Battle of the bots: Best GenAI chatbots for business
Businesses are deploying multiple GenAI tools to support productivity. Success requires choosing the right tools for the right use case and keeping a close eye on the outcomes. Continue Reading
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Feature
24 Feb 2026
4 structural foundations of reliable enterprise AI
Enterprise AI reliability is shaped less by model advances and more by structural alignment. Integration, process logic and visibility determine whether AI can scale. Continue Reading
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Tip
23 Feb 2026
The ethics that make human-AI agent collaboration work
Skepticism and distrust are common with new technology. Executives must develop a culture of trust with AI to ensure effective human-AI agent collaboration. Continue Reading
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Feature
23 Feb 2026
6 reasons enterprise AI adoption starts small
Enterprise AI adoption starts small by design, shaped by integration limits, data readiness, governance discipline and architectural constraints. Continue Reading
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Podcast
23 Feb 2026
Capgemini exec shares lessons from SAP agentic AI projects
In this podcast, Capgemini VP Gianluca Simeone explains how it's possible to build useful, cross-platform agentic AI applications in weeks, despite a lack of industry standards. Continue Reading
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Feature
20 Feb 2026
Enterprise AI adoption: What drives AI at scale
Enterprise AI does not scale through experimentation alone. It requires structural integration, governance enforcement and disciplined architectural alignment. Continue Reading
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Tip
19 Feb 2026
6 ways to use AI in IT disaster recovery
AI is everywhere these days, and disaster recovery is no different. IT teams can use AI to mitigate, prevent and recover from disruptions faster than traditional methods. Continue Reading
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Feature
18 Feb 2026
Optimize AI models to generate more bang for your buck
AI models must be fully optimized to align with business goals, provide valuable insights and produce positive ROI. Check out these proven, common sense model optimization methods. Continue Reading
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Feature
17 Feb 2026
AI failure examples: What real-world breakdowns teach CIOs
The real risk of AI isn't experimentation—it's deployment. Leaders must address governance, data gaps and oversight before scaling enterprise systems. Continue Reading
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Feature
17 Feb 2026
AI brings storage admin challenges of trust, tech and liability
Storage admins should stock up on aspirin as the continued enterprise AI adoption throughout 2026 will continue to create new challenges in trust, technology and legal liability. Continue Reading
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Feature
12 Feb 2026
AI deployments gone wrong: The fallout and lessons learned
AI's deployment landscape is littered with good intentions, crushed projects and unintended consequences due to misaligned business goals, mistrust in AI and weak management. Continue Reading
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Tip
12 Feb 2026
How business leaders can prepare for quantum-AI integration
AI completely changed the way we work, and quantum computing has the potential to upend our work completely. How can these technologies integrate to achieve further innovation? Continue Reading
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Feature
11 Feb 2026
Call center vs. contact center: What's the difference?
Call centers focus on voice support, while contact centers manage customer interactions across channels using shared data, automation and AI to shape modern CX strategies. Continue Reading
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Tip
11 Feb 2026
8 contact center challenges and how to address them
Modern contact centers face persistent challenges around customer expectations, staffing and data access. Addressing them requires more than incremental operational fixes. Continue Reading
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News
10 Feb 2026
Qlik launches agentic experience to fuel AI-powered analysis
The vendor's latest capabilities, including an insight-generating agent and an MCP server, show that it is evolving to keep pace with current trends in data and analytics. Continue Reading
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Podcast
09 Feb 2026
AI-human symbiosis could be key for enterprise AGI software
In this podcast, Nik Kairinos, chief AI architect at Fountech, argues that humans working in partnership with machines is the best route to an artificial general intelligence. Continue Reading
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Tip
05 Feb 2026
Top 19 contact center platforms of 2026
By now, many contact center software providers offer similar features. But large and small enterprises should consider some key differences among vendors. Continue Reading
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Feature
02 Feb 2026
What's next for unified communications and what isn't
Unified communications decisions are being shaped by everyday tradeoffs around AI, hybrid meetings and tool sprawl -- often before leaders realize it. Continue Reading
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Tip
31 Jan 2026
What to know about synthetic data as a business advantage
Synthetic data mimics real data without sensitive information. It offers cost-effective options and competitive advantages for AI training, software testing and data monetization. Continue Reading
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Feature
30 Jan 2026
10 AI business use cases that produce measurable ROI
When justifying their investments in AI deployments, business leaders know keeping up with the Joneses isn't enough without uncovering a positive ROI. Here's where to find it. Continue Reading
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Feature
30 Jan 2026
C-suite should make AI data management the 2026 ERP priority
Aligning data lakehouses with those of ERP vendors and data partners is important, but it won't be enough without silo-busting process changes that are driven from the top. Continue Reading
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Tip
30 Jan 2026
10 top talent management software systems in 2026
Learn about some of the best talent management products, the advantages and disadvantages of each system, and important considerations for implementing the software. Continue Reading
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Tip
29 Jan 2026
7 best practices for leading and managing agentic teams
Agentic AI teams are an evolution in professional partnerships. Business leaders can ensure agents succeed with clear objectives, strong governance and disciplined management. Continue Reading
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Feature
29 Jan 2026
Safe by design: AI personalization in fintech
As AI drives deeper personalization in financial services, CIOs are under pressure to deliver growth while ensuring models remain explainable, secure and compliant. Continue Reading
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Feature
29 Jan 2026
Spotlight on AI and emerging tech in 2026
As we welcome 2026, AI continues to lead the charge in business innovation. Expect to see more about governance, physical AI and integration with emerging technologies. Continue Reading
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Feature
28 Jan 2026
How DXC Technology uses agentic AI in the SOC
CIOs must explore new security approaches as cyber threats grow more complex. Explore how DXC Technology deployed agentic AI in the SOC to enhance threat detection. Continue Reading
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Feature
27 Jan 2026
AI's business future: What's to come in the next 5 years
Five years can seem like an eternity in a world where AI's technological advancements occur almost daily, but best to be prepared now and avoid "future shocks." Continue Reading
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Tip
27 Jan 2026
8 ways to use AI for data backup
Recognize AI-based data backups as a strategic imperative that propels your IT team forward by protecting critical business assets while providing compliance and cost optimization. Continue Reading
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Opinion
26 Jan 2026
The €200B gamble: Will Europe's AI sovereignty vision become reality?
The EU's AI Continent Action Plan aims to establish a public-private partnership that fosters AI sovereignty via AI infrastructure, homegrown models and innovation. Continue Reading
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Feature
26 Jan 2026
The quiet shift that made AI unavoidable
From visual search to enterprise collaboration, AI is arriving quietly inside existing tools and changing behavior before anyone calls it a decision. Continue Reading
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Podcast
26 Jan 2026
AI-driven embedded lending emerges as digital finance option
In this podcast, Yaacov Martin, CEO of embedded lending vendor Jifiti, explains how AI makes online credit efficient, accurate and profitable and why regulation fosters growth. Continue Reading
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Feature
23 Jan 2026
Context engineering takes prompting to a higher business level
In the care and feeding of AI models and chatbot interfaces, prompting alone can be a fool's errand in strategic business planning without the proper context to interpret prompts. Continue Reading
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Feature
22 Jan 2026
Real world GenAI use cases: How CIOs are putting AI to work
As CIOs look to implement GenAI, the number of potential use cases and vendor options can overwhelm them. Discover the tools that real CIOs are using across their organizations. Continue Reading
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Feature
22 Jan 2026
4 end-user computing trends to watch in 2026
AI, identity-first security, Windows 10 end of support and VMware's rebranding as Omnissa are reshaping EUC as CIOs make critical decisions for 2026 and beyond. Continue Reading
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Feature
21 Jan 2026
This could be the year AI automation takes over HR
AI has started handling key HR processes. It's time for business and IT leaders to get serious about automation and the cultural, architectural and workforce changes it requires. Continue Reading
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Tip
20 Jan 2026
Humanoid robots: The next frontier in physical AI
Once seen as merely science fiction, humanoid robots are becoming increasingly tangible due to advancements in AI and other technologies. Continue Reading
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Feature
20 Jan 2026
Regression in machine learning: A crash course for engineers
Regression in machine learning helps organizations forecast and make better decisions by revealing the relationships between variables. Learn how it's applied across industries. Continue Reading
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Feature
20 Jan 2026
AI slop: The hidden enterprise risk CIOs can't ignore
CIOs need to identify AI slop in the enterprise – generated content and applications that pose security, operational and brand damage risks. Continue Reading
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Feature
16 Jan 2026
Agentic AI speeds curriculum drafting at General Assembly
Education and training company General Assembly built an agentic AI system to scale curriculum development. The tool cut first-draft time by 90%. Continue Reading
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Tip
15 Jan 2026
AI governance can make or break data monetization
As pressures mount for businesses to get the most value from their data, AI governance ensures the data to be monetized is secure, protected, trustworthy and used responsibly. Continue Reading
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Feature
09 Jan 2026
11 emerging technologies to watch in 2026
Technology never stands still, and 2026 could see it go full sprint. See our picks for emerging and developing technologies and tell us what tech your organization is watching. Continue Reading
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Feature
09 Jan 2026
Top 10 AI certifications and courses for 2026
As AI adoption accelerates, AI certifications and courses have proliferated. These offerings here go beyond the basics, deepening your knowledge of this rapidly evolving technology. Continue Reading
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Feature
08 Jan 2026
How generative AI is changing creative work
As generative AI accelerates concepting and production, creative teams are evolving, requiring new skills, governance models and stronger human insight to guide meaningful work. Continue Reading
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Opinion
06 Jan 2026
How AI and the browser will change end-user IT in 2026
Looking ahead to 2026, the end-user IT landscape will shift in subtle but critical ways. Here's what to expect, from prompt security to browsers, productivity and autonomous IT. Continue Reading
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Feature
05 Jan 2026
AI regulation: What businesses need to know in 2026
Numerous local, regional and national AI regulations can help businesses govern AI, foster innovation and mitigate potential risks -- as long as their differences are understood. Continue Reading