Enterprise applications of AI
A large percentage of enterprises have already implemented some type of artificial intelligence software to improve their business, be it chatbots for customer service or machine learning for predictive analytics. Find information about those enterprise AI applications and many more emerging uses of AI.
Top Stories
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Feature
27 Mar 2026
As AI advances, Domo is evolving to meet customer needs
Once viewed as an analytics specialist, the vendor's product development plans are now focused on helping users build agents and other applications that can be trusted and deployed. Continue Reading
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Feature
26 Mar 2026
Businesses face complex cost-cutting options with GenAI
Some GenAI cost saving candidates might disappoint. The best approach to cost reductions vary according to the business function and an enterprise's strategic business priorities. Continue Reading
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News
25 Mar 2026
Domo doubles down on AI with latest platform additions
New features such as an AI Library, a framework for building agents and an MCP server are all aimed at better enabling customers to operationalize their AI initiatives. Continue Reading
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Feature
24 Mar 2026
GenAI is ready for more autonomy, but supply chains are not
Disruptions, vulnerabilities, late deliveries and customer interactions are among the supply chain concerns that GenAI could address autonomously -- if businesses can trust it. Continue Reading
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Feature
24 Mar 2026
GenAI's role in a return trip to the moon and beyond
NASA's use of GenAI models in the Artemis space program and communication with Mars rovers provides valuable business lessons in governance and keeping humans in the loop. Continue Reading
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News
24 Mar 2026
Oracle calls Fusion Agentic Applications next-level AI for ERP
Analysts concur that the 22 new applications represent a significant leap from narrowly focused AI to teams of agents that coordinate tasks to achieve business objectives. Continue Reading
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Opinion
24 Mar 2026
Strap in for the next wave of AI
Nvidia's GTC highlights AI-driven storage innovations like CMX and STX, redefining data strategies for scalable inference and agentic AI. Continue Reading
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Tip
23 Mar 2026
5 questions every CIO should ask before investing in AI
AI investment is accelerating, but many initiatives fail to scale. Five key questions help CIOs evaluate use cases, data readiness, long-term value and risk before committing resources. Continue Reading
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Podcast
23 Mar 2026
Plan a multi-agent orchestration framework for scalable AI
In this podcast, 10Pearls partner Peter Hesse explains what can go wrong when expanding agentic AI across the enterprise, and why it helps to develop a governance framework. Continue Reading
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Tip
19 Mar 2026
Does your organization need an AI ethics committee?
Ethics oversight ensures high-risk AI use is accountable, responsible and compliant. Not all organizations need one; some incorporate this oversight into risk or legal teams. Continue Reading
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Tip
19 Mar 2026
8 contact center metrics to improve agent performance and CX
These metrics measure and report on productivity and effectiveness at the contact center agent level to ensure performance aligns with the overall mission of the organization. Continue Reading
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News
18 Mar 2026
RingCentral AIR Pro automates CX with agentic agents
RingCentral launched AIR Pro, an agentic AI platform to autonomously handle customer interactions with enterprise integrations, prebuilt agents and no-code tools. Continue Reading
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Feature
18 Mar 2026
Smarter robots: Agentic and physical AI converge in business
The robotics industry is entering a new era where, thanks to AI, robots learn, optimize and solve the world's most complex supply chain, logistics and labor challenges in real time. Continue Reading
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Tip
16 Mar 2026
How to use AI in storage management
Organizations can use AI for storage management and AIOps to learn where to make improvements in their storage infrastructure, but note the benefits and drawbacks. Continue Reading
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Feature
13 Mar 2026
Is GenAI villain and hero in data center power drama?
GenAI's infrastructure requirements drive up power demands for hyperscalers and other large data centers, but GenAI, and AI-based automation, could also help manage consumption. Continue Reading
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Feature
13 Mar 2026
C-suite shakeup: Demand for chief AI officers accelerates
GenAI's infiltration into virtually every aspect of business demands the C-suite make room for a CAIO focused on AI development, strategy, implementation, education and governance. Continue Reading
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Guest Post
13 Mar 2026
Time for AI: The 'too busy' problem is a software-age hangover
Higher education must prioritize enterprise AI as a strategic shift, not just tool buying. Learn how governance, alignment and a five-year plan can transform institutions. Continue Reading
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Tip
11 Mar 2026
5 economic models that drive AI success in CX strategies
Integrating AI technologies into customer experience workflows can cut costs. But focusing solely on cost reduction misses opportunities to accelerate revenue. Continue Reading
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Podcast
09 Mar 2026
Direct materials sourcing technology a hub for manufacturers
In this podcast, LightSource CEO Spencer Penn explains how three years at Tesla motivated him to solve sourcing inefficiencies that kill margins and slow product development. Continue Reading
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Feature
06 Mar 2026
GenAI streamlines enterprise knowledge management process
Business leaders sharpen insights, speed decisions and boost productivity using GenAI-powered knowledge management systems with their ability to unify and synthesize data. Continue Reading
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Tip
06 Mar 2026
A guide to contact center security best practices
Follow this comprehensive contact center security checklist that encompasses technology safeguards, customer data protection procedures and common business sense. Continue Reading
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Tip
05 Mar 2026
How to build a recruitment strategy: 10 key steps
A strong recruitment strategy helps organizations attract the right candidates. Learn 10 steps to evaluate policies, use recruiting technology and strengthen employer branding. Continue Reading
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Opinion
04 Mar 2026
Why multimodal AI is reshaping enterprise intelligence
Multimodal AI can transform industries by combining text, images, video and audio to solve complex problems single-modality systems often can't address. Continue Reading
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Feature
04 Mar 2026
How end-user computing is becoming a cost-control system
End-user computing has shifted from desktop support to a financial control plane, exposing SaaS sprawl, labor inefficiency and cost drift at the endpoint. Continue Reading
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Feature
03 Mar 2026
How GenAI deployments are redefining everyday work routines
GenAI deployments are making dramatic strides in boosting employee productivity, strategic analysis, software development cycles and customer service -- but not without risks. Continue Reading
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Opinion
02 Mar 2026
The promise and concern around end-user AI second brains
Human-delegated AI agents and "second brains" could transform knowledge work, but only if IT can balance governance, data security and rising shadow AI risks. Continue Reading
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Tip
27 Feb 2026
How to improve the contact center experience for customers
Customers expect contact center interactions to be fast, seamless and personal, but improving the experience requires balancing automation, self-service and human support. Continue Reading
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Tip
27 Feb 2026
10 strategies to improve contact center agent performance
Contact center agent performance improves when organizations combine training, feedback, routing and self-service with the right data, tools and support. Continue Reading
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Feature
27 Feb 2026
Is your business ready for an agentic AI team?
The race is on to implement agentic AI teams. But can your business successfully deploy and manage them before taking this next step in enterprise automation? Continue Reading
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Feature
27 Feb 2026
Beyond containment: Structuring IT for enterprise AI at scale
Enterprise AI is moving beyond pilots and into infrastructure. That shift exposes structural weaknesses -- and demands governance, observability and integration built directly into the stack. Continue Reading
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Feature
26 Feb 2026
5 conditions for durable enterprise AI
Enterprise AI becomes durable when experimentation matures into governance, integration discipline and production-grade infrastructure. Continue Reading
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Opinion
26 Feb 2026
Is neuromorphic computing the future of AI hardware?
AI hardware is hitting its limits. Is neuromorphic computing with its reduced energy use and latency a viable alternative? Hear one expert's take on this emerging technology. Continue Reading
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Guest Post
25 Feb 2026
How agentic AI is changing work, strategy and competitiveness
AI agents are transforming work, business strategy and global competitiveness by enabling autonomous workflows, innovation and value creation in enterprises. Continue Reading
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Feature
25 Feb 2026
Battle of the bots: Best GenAI chatbots for business
Businesses are deploying multiple GenAI tools to support productivity. Success requires choosing the right tools for the right use case and keeping a close eye on the outcomes. Continue Reading
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Feature
24 Feb 2026
4 structural foundations of reliable enterprise AI
Enterprise AI reliability is shaped less by model advances and more by structural alignment. Integration, process logic and visibility determine whether AI can scale. Continue Reading
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Tip
23 Feb 2026
The ethics that make human-AI agent collaboration work
Skepticism and distrust are common with new technology. Executives must develop a culture of trust with AI to ensure effective human-AI agent collaboration. Continue Reading
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Feature
23 Feb 2026
6 reasons enterprise AI adoption starts small
Enterprise AI adoption starts small by design, shaped by integration limits, data readiness, governance discipline and architectural constraints. Continue Reading
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Podcast
23 Feb 2026
Capgemini exec shares lessons from SAP agentic AI projects
In this podcast, Capgemini VP Gianluca Simeone explains how it's possible to build useful, cross-platform agentic AI applications in weeks, despite a lack of industry standards. Continue Reading
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Feature
20 Feb 2026
Enterprise AI adoption: What drives AI at scale
Enterprise AI does not scale through experimentation alone. It requires structural integration, governance enforcement and disciplined architectural alignment. Continue Reading
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Tip
19 Feb 2026
6 ways to use AI in IT disaster recovery
AI is everywhere these days, and disaster recovery is no different. IT teams can use AI to mitigate, prevent and recover from disruptions faster than traditional methods. Continue Reading
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Feature
18 Feb 2026
Optimize AI models to generate more bang for your buck
AI models must be fully optimized to align with business goals, provide valuable insights and produce positive ROI. Check out these proven, common sense model optimization methods. Continue Reading
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Feature
17 Feb 2026
AI failure examples: What real-world breakdowns teach CIOs
The real risk of AI isn't experimentation—it's deployment. Leaders must address governance, data gaps and oversight before scaling enterprise systems. Continue Reading
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Feature
17 Feb 2026
AI brings storage admin challenges of trust, tech and liability
Storage admins should stock up on aspirin as the continued enterprise AI adoption throughout 2026 will continue to create new challenges in trust, technology and legal liability. Continue Reading
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Feature
12 Feb 2026
AI deployments gone wrong: The fallout and lessons learned
AI's deployment landscape is littered with good intentions, crushed projects and unintended consequences due to misaligned business goals, mistrust in AI and weak management. Continue Reading
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Tip
12 Feb 2026
How business leaders can prepare for quantum-AI integration
AI completely changed the way we work, and quantum computing has the potential to upend our work completely. How can these technologies integrate to achieve further innovation? Continue Reading
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Feature
11 Feb 2026
Call center vs. contact center: What's the difference?
Call centers focus on voice support, while contact centers manage customer interactions across channels using shared data, automation and AI to shape modern CX strategies. Continue Reading
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Tip
11 Feb 2026
8 contact center challenges and how to address them
Modern contact centers face persistent challenges around customer expectations, staffing and data access. Addressing them requires more than incremental operational fixes. Continue Reading
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News
10 Feb 2026
Qlik launches agentic experience to fuel AI-powered analysis
The vendor's latest capabilities, including an insight-generating agent and an MCP server, show that it is evolving to keep pace with current trends in data and analytics. Continue Reading
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Podcast
09 Feb 2026
AI-human symbiosis could be key for enterprise AGI software
In this podcast, Nik Kairinos, chief AI architect at Fountech, argues that humans working in partnership with machines is the best route to an artificial general intelligence. Continue Reading
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Tip
05 Feb 2026
Top 19 contact center platforms of 2026
By now, many contact center software providers offer similar features. But large and small enterprises should consider some key differences among vendors. Continue Reading
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Tip
03 Feb 2026
Top AI recruiting tools and software of 2026
AI now reaches every corner of recruiting and talent acquisition. Here's the latest on AI tools, from chatbots to agentic AI, plus details on products from 9 top vendors. Continue Reading
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Feature
02 Feb 2026
What's next for unified communications and what isn't
Unified communications decisions are being shaped by everyday tradeoffs around AI, hybrid meetings and tool sprawl -- often before leaders realize it. Continue Reading
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Tip
31 Jan 2026
What to know about synthetic data as a business advantage
Synthetic data mimics real data without sensitive information. It offers cost-effective options and competitive advantages for AI training, software testing and data monetization. Continue Reading
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Feature
30 Jan 2026
10 AI business use cases that produce measurable ROI
When justifying their investments in AI deployments, business leaders know keeping up with the Joneses isn't enough without uncovering a positive ROI. Here's where to find it. Continue Reading
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Feature
30 Jan 2026
C-suite should make AI data management the 2026 ERP priority
Aligning data lakehouses with those of ERP vendors and data partners is important, but it won't be enough without silo-busting process changes that are driven from the top. Continue Reading
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Tip
30 Jan 2026
10 top talent management software systems in 2026
Learn about some of the best talent management products, the advantages and disadvantages of each system, and important considerations for implementing the software. Continue Reading
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Tip
29 Jan 2026
7 best practices for leading and managing agentic teams
Agentic AI teams are an evolution in professional partnerships. Business leaders can ensure agents succeed with clear objectives, strong governance and disciplined management. Continue Reading
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Feature
29 Jan 2026
Safe by design: AI personalization in fintech
As AI drives deeper personalization in financial services, CIOs are under pressure to deliver growth while ensuring models remain explainable, secure and compliant. Continue Reading
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Feature
29 Jan 2026
Spotlight on AI and emerging tech in 2026
As we welcome 2026, AI continues to lead the charge in business innovation. Expect to see more about governance, physical AI and integration with emerging technologies. Continue Reading
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Feature
28 Jan 2026
How DXC Technology uses agentic AI in the SOC
CIOs must explore new security approaches as cyber threats grow more complex. Explore how DXC Technology deployed agentic AI in the SOC to enhance threat detection. Continue Reading
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Feature
27 Jan 2026
AI's business future: What's to come in the next 5 years
Five years can seem like an eternity in a world where AI's technological advancements occur almost daily, but best to be prepared now and avoid "future shocks." Continue Reading
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Tip
27 Jan 2026
8 ways to use AI for data backup
Recognize AI-based data backups as a strategic imperative that propels your IT team forward by protecting critical business assets while providing compliance and cost optimization. Continue Reading
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Opinion
26 Jan 2026
The €200B gamble: Will Europe's AI sovereignty vision become reality?
The EU's AI Continent Action Plan aims to establish a public-private partnership that fosters AI sovereignty via AI infrastructure, homegrown models and innovation. Continue Reading
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Feature
26 Jan 2026
The quiet shift that made AI unavoidable
From visual search to enterprise collaboration, AI is arriving quietly inside existing tools and changing behavior before anyone calls it a decision. Continue Reading
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Podcast
26 Jan 2026
AI-driven embedded lending emerges as digital finance option
In this podcast, Yaacov Martin, CEO of embedded lending vendor Jifiti, explains how AI makes online credit efficient, accurate and profitable and why regulation fosters growth. Continue Reading
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Feature
23 Jan 2026
Context engineering takes prompting to a higher business level
In the care and feeding of AI models and chatbot interfaces, prompting alone can be a fool's errand in strategic business planning without the proper context to interpret prompts. Continue Reading
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Feature
22 Jan 2026
Real world GenAI use cases: How CIOs are putting AI to work
As CIOs look to implement GenAI, the number of potential use cases and vendor options can overwhelm them. Discover the tools that real CIOs are using across their organizations. Continue Reading
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Feature
22 Jan 2026
4 end-user computing trends to watch in 2026
AI, identity-first security, Windows 10 end of support and VMware's rebranding as Omnissa are reshaping EUC as CIOs make critical decisions for 2026 and beyond. Continue Reading
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Feature
21 Jan 2026
This could be the year AI automation takes over HR
AI has started handling key HR processes. It's time for business and IT leaders to get serious about automation and the cultural, architectural and workforce changes it requires. Continue Reading
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Tip
20 Jan 2026
Humanoid robots: The next frontier in physical AI
Once seen as merely science fiction, humanoid robots are becoming increasingly tangible due to advancements in AI and other technologies. Continue Reading
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Feature
20 Jan 2026
Regression in machine learning: A crash course for engineers
Regression in machine learning helps organizations forecast and make better decisions by revealing the relationships between variables. Learn how it's applied across industries. Continue Reading
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Feature
20 Jan 2026
AI slop: The hidden enterprise risk CIOs can't ignore
CIOs need to identify AI slop in the enterprise – generated content and applications that pose security, operational and brand damage risks. Continue Reading
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Feature
16 Jan 2026
Agentic AI speeds curriculum drafting at General Assembly
Education and training company General Assembly built an agentic AI system to scale curriculum development. The tool cut first-draft time by 90%. Continue Reading
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Tip
15 Jan 2026
AI governance can make or break data monetization
As pressures mount for businesses to get the most value from their data, AI governance ensures the data to be monetized is secure, protected, trustworthy and used responsibly. Continue Reading
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Feature
09 Jan 2026
11 emerging technologies to watch in 2026
Technology never stands still, and 2026 could see it go full sprint. See our picks for emerging and developing technologies and tell us what tech your organization is watching. Continue Reading
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Feature
09 Jan 2026
Top 10 AI certifications and courses for 2026
As AI adoption accelerates, AI certifications and courses have proliferated. These offerings here go beyond the basics, deepening your knowledge of this rapidly evolving technology. Continue Reading
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Feature
08 Jan 2026
How generative AI is changing creative work
As generative AI accelerates concepting and production, creative teams are evolving, requiring new skills, governance models and stronger human insight to guide meaningful work. Continue Reading
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Opinion
06 Jan 2026
How AI and the browser will change end-user IT in 2026
Looking ahead to 2026, the end-user IT landscape will shift in subtle but critical ways. Here's what to expect, from prompt security to browsers, productivity and autonomous IT. Continue Reading
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Feature
05 Jan 2026
AI regulation: What businesses need to know in 2026
Numerous local, regional and national AI regulations can help businesses govern AI, foster innovation and mitigate potential risks -- as long as their differences are understood. Continue Reading
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Tip
02 Jan 2026
5 UC and collaboration trends reshaping the market in 2026
The UC trends driving strategic priorities in 2026 include agentic AI, connected workspaces and security advancements to boost productivity and innovation. Continue Reading
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Feature
02 Jan 2026
The top 6 content management trends in 2026
AI technology continues to shape the content management market. It underpins top trends in 2026, including generative AI, agentic AI and predictive analytics. Continue Reading
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Podcast
29 Dec 2025
How a distributor used AI-driven dynamic pricing for quick ROI
In this podcast, Turtle CTO and CISO David Magee explains why price optimization is so important to electrical distributors and how an Infor ERP 'widget' automates the task. Continue Reading
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Feature
29 Dec 2025
4 trends that will shape data management and AI in 2026
The tendencies that influence the next 12 months build on what began last year, including rising mergers and acquisitions and the need to simplify developing and deploying agents. Continue Reading
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Definition
26 Dec 2025
What is automated machine learning (AutoML)?
Automated machine learning (AutoML) is the automated process that applies machine learning models to real-world problems. Continue Reading
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Feature
18 Dec 2025
How AI is transforming project management in 2026
As the project management field increasingly embraces AI-powered software, the benefits can help organizations thrive -- but only if the risks are properly considered too. Continue Reading
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Tip
16 Dec 2025
Integrate and modernize legacy systems with AI
Complete replacement of, or over-reliance on, legacy systems can be disastrous. Organizations that modernize gradually will thrive in markets where AI is vital. Continue Reading
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News
10 Dec 2025
ThoughtSpot automates full platform with new Spotter agents
With agents for data modeling, dashboard development and embedding applications, the vendor is simplifying processes that have historically slowed analytics workflows. Continue Reading
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Feature
05 Dec 2025
9 key benefits of AI for business
Leading AI experts sound off on some of the top areas where AI deployments can positively impact business operations and services. Continue Reading
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Feature
02 Dec 2025
How AI can improve 5G telecommunications for enterprises
AI is helping make 5G networks more resilient, integrated and easy to implement. That makes private 5G networks for enterprises a clearly superior alternative to Wi-Fi. Continue Reading
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Podcast
01 Dec 2025
Living up to the hype: Lessons from IoT supply chain wins
In this podcast, Temple University professor Subodha Kumar explains trends in using IoT in supply chains, deployment challenges to expect and why AI boosts IoT demand and value. Continue Reading
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Feature
25 Nov 2025
One year of MCP: Support a must for data management vendors
With most AI development initiatives focused on agentic AI, failure to provide the framework for easily connecting agents with relevant data is now a competitive disadvantage. Continue Reading
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Feature
25 Nov 2025
10 AI and machine learning trends to watch in 2026
AI is reshaping virtually every aspect of business operations. Stay ahead of the curve by exploring these 10 emerging AI trends for 2026. Continue Reading
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Feature
24 Nov 2025
Microsoft helps Premier League fuel fan experience with AI
A new app built by England's top soccer division using the tech giant's data management and development capabilities draws on decades of data to deliver personalized insights. Continue Reading
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Tip
19 Nov 2025
Generative models: VAEs, GANs, diffusion, transformers, NeRFs
From powering conversational chatbots to realistic image creators, generative models are critical for many AI applications. Continue Reading
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Tip
18 Nov 2025
Using GitHub Copilot to accelerate PowerShell scripting
Learn how to work with GitHub Copilot to write scripts, refactor legacy code and streamline Azure automation with best practices in mind. Continue Reading
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Podcast
17 Nov 2025
Google union organizer on AI job impact, working conditions
In this podcast, Shannon Wait explains her fight for fair pay and decent conditions for data center workers and why more protections are needed when AI comes for people's jobs. Continue Reading
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Tip
14 Nov 2025
How accounts receivable AI increases cash flow and efficiency
AI in accounts receivable is a financial force for many businesses as it accelerates cash collections and predicts payment behavior. The ROI is really good, too. Continue Reading
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Opinion
14 Nov 2025
An instructor's perspective on the use of AI in education
Should AI be used in educational settings? Hear one technical instructor's thoughts on the complex issue. Continue Reading
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Feature
10 Nov 2025
Time to promote AI agents from "assistants to associates"?
Are our humble AI agents turning into valuable AI associates? Learn about the growth of AI agents from experts at this year's EmTech MIT conference. Continue Reading
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News
04 Nov 2025
At TechEd, SAP continues to lay down the AI data foundation
New tools to speed up agentic AI development, open SAP platforms and provide access to data products were also touted as helping companies get business value from their AI. Continue Reading
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Definition
04 Nov 2025
What is an intelligent agent? Definition, use cases and benefits
An intelligent agent is a program that can perceive its environment, make decisions, take action and perform services based on its environment, user input and previous experiences. Continue Reading
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Podcast
03 Nov 2025
AI could save manufacturing from the baby boomer exodus
In this podcast, Allie CEO Alex Sandoval explains why training AI for factory jobs can reduce labor shortages, attract young workers and usher in a digital manufacturing future. Continue Reading