Enterprise applications of AI
A large percentage of enterprises have already implemented some type of artificial intelligence software to improve their business, be it chatbots for customer service or machine learning for predictive analytics. Find information about those enterprise AI applications and many more emerging uses of AI.
Top Stories
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News
27 Sep 2023
Meta introduces new AI assistant and studio
The social media giant is out with new tools that incorporate generative AI capabilities in Facebook, Instagram and WhatsApp. Some features could be helpful for small businesses. Continue Reading
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Feature
27 Sep 2023
A timeline and history of blockchain technology
Riding the back of volatile cryptocurrencies, blockchain's trek has been raucous since 2009, but the technology's roots are much deeper and applications much richer than Bitcoin. Continue Reading
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News
26 Sep 2023
Getty’s AI-generated image tool allays some artist concerns
The image generator helps the stock image company get into the generative market and answer copyright questions for businesses but could still be a concern to artists. Continue Reading
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Podcast
25 Sep 2023
Global hiring tech vendor Oyster treads carefully with AI
The HR tech vendor, which serves companies looking to hire employees globally as part of the distributed workforce, is taking a cautious approach to AI, especially generative AI. Continue Reading
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News
21 Sep 2023
Benefits, risks of Google AI chatbot's Bard Extensions
The tech giant's new extensions enable users to use the AI chat tool to summarize information from their email or make travel plans. However, it still has problems with accuracy. Continue Reading
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Feature
21 Sep 2023
The future of generative AI: How will it impact the enterprise?
Learn how generative AI will affect organizations in terms of capabilities, enterprise workflows and ethics, and how the technology will shape enterprise use cases. Continue Reading
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Opinion
19 Sep 2023
4 ways that I use generative AI as an analyst
Many use cases for generative AI involve projecting to the future and aren't currently easy to use. However, these four use cases are available currently with generative AI. Continue Reading
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News
19 Sep 2023
Oracle's CX GenAI tools consolidate data, manage knowledge
The cloud platform vendor unveiled GenAI tools to increase productivity for marketers, sales teams and customer service agents by creating content and retrieving information. Continue Reading
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News
18 Sep 2023
Zoom releases work management tools for the contact center
The video conferencing vendor expands its CCaaS offerings with its Workforce Engagement Management suite, which includes forecasting and scheduling tools for agents and managers. Continue Reading
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Tip
18 Sep 2023
Evaluate model options for enterprise AI use cases
To successfully implement AI initiatives, enterprises must understand which AI models will best fit their business use cases. Unpack common forms of AI and best practices. Continue Reading
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Tip
18 Sep 2023
Generative AI vs. predictive AI: Understanding the differences
Generative AI and predictive AI vary in how they handle use cases and unstructured and structured data, respectively. Explore the benefits and limitations of each. Continue Reading
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Feature
15 Sep 2023
Walmart AI: Retailer taps employees to find GenAI use cases
The Walmart generative AI approach includes learning from its employee-users and soliciting their feedback to discover key applications and refine the technology. Continue Reading
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News
13 Sep 2023
The fear surrounding generative AI
The language surrounding generative technology can lead to anxiety and a bad reception among employees to LLMs and tools such as ChatGPT, Dall-E and Bard. Continue Reading
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News
13 Sep 2023
Pegasystems releases new GenAI tools for Pega Infinity '23
The vendor is out with new GenAI features for Pega Infinity '23. It also renews its business process management focus and makes other updates generally available. Continue Reading
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News
12 Sep 2023
How different industries apply generative AI
Large language models such as ChatGPT, Bard and Llama have changed how enterprises think about technology. While some can use new AI tools now, others face challenges. Continue Reading
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Tip
12 Sep 2023
Using generative AI to improve VoIP communications
Generative AI has the potential to dramatically reshape how companies manage their VoIP communications. A more intelligent chatbot could do a lot of wonders. Continue Reading
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News
12 Sep 2023
Salesforce unveils Einstein 1 to embed AI in every app
The CRM vendor unveils a suite of new capabilities for its revamped AI platform, including a genAI Copilot in every app, and a way to customize the Copilot's functions. Continue Reading
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Feature
09 Sep 2023
A guide to artificial intelligence in the enterprise
AI in the enterprise is changing how work is done, but companies must overcome various challenges to derive value from this powerful and rapidly evolving technology. Continue Reading
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Feature
08 Sep 2023
What is the future of machine learning?
Machine learning is changing how we write code, diagnose illnesses and create content, but implementation requires careful consideration to maximize benefits and mitigate risks. Continue Reading
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Opinion
08 Sep 2023
Google extends generative AI leadership at Google Cloud Next
Industry analyst Mike Leone unpacks the wave of generative AI announcements at the recent Google Cloud Next conference, including updates to Vertex and Duet. Continue Reading
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News
06 Sep 2023
HubSpot unveils AI-based Campaign Assistant, LinkedIn tie-in
The CRM vendor unveiled a virtual assistant tool, Campaign Assistant, to help marketers build campaigns and an integration between HubSpot and LinkedIn Sales Navigator. Continue Reading
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News
06 Sep 2023
Finance platform Intuit intros generative AI capability
Intuit Assist is integrated into TurboTax, Mailchimp, Credit Karma and QuickBooks. It's built on the vendor's GenOS and uses LLMs from OpenAI and Intuit. Continue Reading
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News
06 Sep 2023
HubSpot unveils AI capabilities, releases Sales Hub tools
The CRM vendor unveiled virtual assistants to automate customer service and project future sales, and released tools to centralize sales reps' daily tasks and prioritize leads. Continue Reading
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News
06 Sep 2023
Zoom releases its AI Companion and unveils new tools
The video conferencing vendor released a virtual assistant to let users summarize meetings and draft messages, and new meeting tools for help before, during and after the call. Continue Reading
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Feature
05 Sep 2023
Supervised vs. unsupervised learning: Experts define the gap
Learn the characteristics of supervised learning, unsupervised learning and semisupervised learning and how they're applied in machine learning projects. Continue Reading
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News
31 Aug 2023
IFS snaps up industrial AI provider Falkonry
On the heels of buying Poka, IFS has acquired industrial AI software company Falkonry to help manufacturers detect and resolve anomalies in processes. Continue Reading
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Feature
31 Aug 2023
Generative AI in business: Fast uptake, earmarked funding
More than half of IT and business decision-makers said they have generative AI on the near-term adoption track, according to a report from TechTarget's Enterprise Strategy Group. Continue Reading
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News
31 Aug 2023
8x8 releases conversational AI tools for the contact center
The cloud-based UC vendor releases voice technology to enable CX workers to connect self-service and agent-assisted workflows and receive conversation context from voicebots. Continue Reading
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Feature
30 Aug 2023
What is regression in machine learning?
Regression in machine learning helps organizations forecast and make better decisions by revealing the relationships between variables. Learn how it's applied across industries. Continue Reading
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News
29 Aug 2023
Google releases Duet AI for Workspace; new Meet, Chat tools
The tech giant released its collaboration suite virtual assistant and unveiled new tools to help users summarize and translate meetings and enable teleprompts for presentations. Continue Reading
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News
29 Aug 2023
ChatGPT Enterprise targets some enterprise concerns, not all
While the new product does not use customer prompts or company data in training OpenAI products, it fails to address other concerns surrounding hallucinations and copyright. Continue Reading
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Tip
28 Aug 2023
8 machine learning benefits for businesses
For business leaders, machine learning's predictive capabilities can forecast product demand, reduce equipment downtime and retain customers. Continue Reading
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Podcast
28 Aug 2023
AI, data and turtles all the way down
Nemertes Research CEO and analyst Johna Till Johnson discusses a persistent problem that enterprises often experience as they use new AI technology to address certain problems. Continue Reading
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Tip
28 Aug 2023
6 machine learning challenges facing businesses
Machine learning challenges cover the spectrum from ethical and cybersecurity issues to data quality and user acceptance concerns. Read on to learn about six common obstacles. Continue Reading
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Feature
25 Aug 2023
Attributes of open vs. closed AI explained
What's the difference between open vs. closed AI, and why are these approaches sparking heated debate? Here's a look at their respective benefits and limitations. Continue Reading
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Feature
24 Aug 2023
Top 12 machine learning use cases and business applications
Machine learning applications are increasing the efficiency and improving the accuracy of business functions ranging from decision-making to maintenance to service delivery. Continue Reading
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News
24 Aug 2023
Meta AI translation model not ready for the enterprise
The tech conglomerate's new AI model is a move toward universal translation. However, the vendor needs the open source community to help ready the model for the enterprise. Continue Reading
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Feature
22 Aug 2023
8 areas for creating and refining generative AI metrics
When gauging the success of generative AI initiatives, metrics should be agreed upon upfront and focus on the performance of the model and the value it delivers. Continue Reading
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Tip
18 Aug 2023
Compare 3 AI writing tools for enterprise use cases
AI writing tools target enterprise use cases, but aren't ready to replace a human writer just yet. Explore three popular options for content creation: Writer, Jasper and ChatGPT. Continue Reading
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Podcast
14 Aug 2023
AI good and evil as portrayed in the movies, and reality
The classic '2001: A Space Odyssey' paints HAL the computer as evil, but Meryl Streep's helpful assistant in 'The Devil Wears Prada' might be closer to how AI behaves in real life. Continue Reading
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Feature
11 Aug 2023
What vendors must know about the AI assistant craze
More vendors are introducing products to assist enterprises and consumers complete mundane tasks. But there's a need to be strategic and transparent with these products. Continue Reading
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News
09 Aug 2023
Nvidia seeks to help enterprises with generative AI
The hardware and software vendor introduced new offerings to help enterprises work on models locally. It also updated its enterprise AI suite and Omniverse platform. Continue Reading
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Feature
08 Aug 2023
What is boosting in machine learning?
Boosting is a technique used in machine learning that trains an ensemble of so-called weak learners to produce an accurate model, or strong learner. Learn how it works. Continue Reading
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Tip
07 Aug 2023
How to manage generative AI security risks in the enterprise
Despite its benefits, generative AI poses numerous -- and potentially costly -- security challenges for companies. Review possible threats and best practices to mitigate risks. Continue Reading
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News
03 Aug 2023
Lawmakers seek to restrict 'bossware'
AI-enabled bossware and employee monitoring tech is getting increasing attention in the U.S. Senate and by the White House. An effort may be made to get a bill passed. Continue Reading
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News
02 Aug 2023
Microsoft, LexisNexis take partnership deeper with genAI
The cloud provider and the legal research giant plan to create points of integration within Word, Outlook and Teams, while minimizing the risks that come with LLMs. Continue Reading
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Feature
02 Aug 2023
How to detect AI-generated content
AI- or human-generated? To test their reliability, six popular generative AI detectors were asked to judge three pieces of content. The one they got wrong may surprise you. Continue Reading
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Tip
31 Jul 2023
7 ABM challenges and how to solve them
Navigating through account-based marketing program headwinds in team collaboration, budgeting, resource allocation, scalability, and tool selection requires a unique approach. Continue Reading
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News
27 Jul 2023
Box unveils plugin for Microsoft Copilot, tighter integration
The new integration lets joint customers use the tech giant's generative AI assistant to collaborate quicker with shared content summarization and querying. Continue Reading
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Podcast
27 Jul 2023
How ChatGPT will transform artificial intelligence in ERP
Matt Hobbs, Microsoft practice leader at the consulting firm PwC, explains ways to embed AI in ERP and why generative AI could transform business process automation. Continue Reading
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News
26 Jul 2023
AWS targets generative AI at NYC Summit
The tech giant updated its Bedrock Platform with new foundation models and a new foundation model provider. It also introduced new services for developers and health professionals. Continue Reading
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News
26 Jul 2023
AWS unveils generative AI tools for QuickSight BI platform
The tech giant introduced two natural language processing features aimed at making dashboard developers more efficient and enabling more business users to work with data. Continue Reading
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Tip
26 Jul 2023
Pros and cons of ChatGPT for finance and banking
While LLMs show promise in the financial industry, responsible implementation requires proceeding with caution. Explore potential use cases and considerations to keep in mind. Continue Reading
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News
26 Jul 2023
Smartsheet's new AI tools answer queries, visualize data
The project management vendor unveiled generative AI tools that visualize data insights, give guidance with a virtual assistant, generate formulas and create captions for visuals. Continue Reading
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News
26 Jul 2023
AWS seeks to teach executives about generative AI
The cloud provider is releasing five courses that will help developers understand how to use some of its applications. It's also providing two courses for executives. Continue Reading
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News
25 Jul 2023
Wayfair and the generative AI boom
The online home and furniture retailer is using the technology despite challenges such as unauthorized use of data and maintaining data privacy. It also released a room-planning tool. Continue Reading
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Feature
21 Jul 2023
A guide to account-based engagement
Account-based marketing strategies can unify marketing, sales and customer service objectives to prioritize, personalize and monetize engagements with high-value accounts. Continue Reading
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News
21 Jul 2023
AI hype far exceeds its use within enterprises
Experts say most organizations are holding back on spending while investigating the cost, legal liabilities and data privacy risks associated with generative AI use. Continue Reading
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Feature
21 Jul 2023
How to use generative AI for marketing
Organizations can use generative AI to write marketing content and analyze customer data quicker than a human. However, the tool requires basic prompt engineering skills. Continue Reading
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Feature
19 Jul 2023
A look at open source AI models
Open source AI models have advantages over generative AI services offered by major cloud providers. But enterprises have to weigh the benefits against the costs. Continue Reading
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Feature
19 Jul 2023
IT observability tool proliferation fuels AIOps deployments
Enterprise Strategy Group's Jon Brown discusses the latest findings in his newly released report on observability in IT and application infrastructures and integrating AIOps. Continue Reading
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News
19 Jul 2023
Meta Llama 2 brings new opportunity for enterprises
The new LLM version is open for commercial use, meaning enterprises can train and experiment with it more. The social media giant also expanded its partnership with Microsoft. Continue Reading
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News
18 Jul 2023
A look at writers' battle to get AI vendors to pay them
An Authors Guild open letter asks vendors to pay for works previously used to train generative AI systems and calls for lawmakers to tighten copyright laws. Continue Reading
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News
18 Jul 2023
Microsoft releases Sales Copilot, teases Insights tools
The tech giant released generative AI-supported functions for sellers to generate text and summaries, and unveiled new Dynamics 365 Customer Insights tools for marketers. Continue Reading
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Feature
17 Jul 2023
AI existential risk: Is AI a threat to humanity?
What should enterprises make of the recent warnings about AI's threat to humanity? AI experts and ethicists offer opinions and practical advice for managing AI risk. Continue Reading
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Podcast
17 Jul 2023
Targeting AI: Responsible AI means regulation, ethical use
AI users should adhere to ethical standards, particularly in regard to generative AI chatbots, but the promise of the latest tech is too great to not embrace. Continue Reading
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Feature
14 Jul 2023
How data quality shapes machine learning and AI outcomes
Data quality directly influences the success of machine learning models and AI initiatives. But a comprehensive approach requires considering real-world outcomes and data privacy. Continue Reading
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Feature
03 Jul 2023
Bard vs. ChatGPT: What's the difference?
ChatGPT took the spotlight for AI-generated content, and Google answered with Bard. While Bard and ChatGPT may perform similar tasks, there are differences between the two. Continue Reading
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Opinion
29 Jun 2023
AI helps humans speed app modernization, improve security
Enterprises are looking at AI-driven approaches to help human teams modernize and accelerate application development to refactor or build new apps and beef up cybersecurity. Continue Reading
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News
29 Jun 2023
Resume company builds non-biased generative AI feature
WorkStory used startup Armilla AI's AutoAlign platform. The platform tunes open source large language models and acts as a guardrail for non-open source ones. Continue Reading
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Answer
29 Jun 2023
Is it time to automate customer satisfaction surveys?
With automated customer surveys, organizations can get data in real time to improve their marketing, sales and customer service strategies. And AI's role is still growing. Continue Reading
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Tip
28 Jun 2023
Pros and cons of conversational AI in healthcare
Conversational AI platforms have well-documented drawbacks, but if they are regulated and used correctly, they can benefit industries such as healthcare. Continue Reading
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Tip
28 Jun 2023
How AI can help businesses circumvent inflation
AI can potentially help businesses avoid -- and even counteract -- inflation. Machine learning may be better at this than large language models. Continue Reading
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News
27 Jun 2023
New AWS service targets data security, genAI feature to come
The cloud provider's new service helps employees within organizations be more productive while securing their work. The vendor will add a generative AI feature in the future. Continue Reading
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News
26 Jun 2023
Databricks acquiring MosaicML to add more generative AI
The data lakehouse vendor's purchase of the generative AI vendor will enable customers to build and train language models specific to their needs by using their own data. Continue Reading
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Tutorial
23 Jun 2023
Learn by doing with these PowerShell regex examples
When you must find specific text in a large file, such as a system log, regular expressions can come to the rescue. Learn how to add this skill to your administrative arsenal. Continue Reading
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News
22 Jun 2023
AWS invests $100 million in new generative AI program
The Generative AI Innovation Center will connect AWS machine learning experts and data scientists with enterprises. Enterprises can also use AWS services to train and scale models. Continue Reading
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Tip
22 Jun 2023
Understand key MLOps governance strategies
Machine learning developers can speed up production of ML applications -- while avoiding risks to their organizations -- with an MLOps governance framework. Continue Reading
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Feature
22 Jun 2023
How different industries benefit from edge AI
From manufacturing to energy and healthcare, edge AI is promising to various industries. It brings data processing and analysis closer to data sources. Continue Reading
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Tip
21 Jun 2023
AI vs. machine learning vs. deep learning: Key differences
AI terms are often used interchangeably, but they are not the same. Understand the difference between artificial intelligence, machine learning and deep learning. Continue Reading
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Tip
21 Jun 2023
15 top applications of artificial intelligence in business
The use of AI in business applications and operations is expanding. Learn about where enterprises are applying AI and the benefits AI applications are driving. Continue Reading
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Feature
21 Jun 2023
How AI changes quality assurance in tech
AI and automation have become more commonplace across business processes. In the tech industry, for example, the use of both can enhance quality assurance. Continue Reading
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Feature
21 Jun 2023
12 key benefits of AI for business
AI experts expound on these top areas where artificial intelligence technologies can improve enterprise operations and services. Continue Reading
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Guest Post
20 Jun 2023
3 ways to use AI to improve employee experience
Technology like conversational AI and large language models can potentially help companies improve employee experience. Learn how HR leaders can use them. Continue Reading
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Feature
20 Jun 2023
Tribe 9 Foods uses digital twin technology from AI startup
The food manufacturer saves time and money by using the startup's technology to gain insight into what consumers think about products it has released or is considering releasing. Continue Reading
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News
13 Jun 2023
Oracle plans to provide generative AI services with Cohere
Following Microsoft's strategy, the big tech vendor allied with a startup to get into the generative AI market. It plans to integrate the services with business applications Continue Reading
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Tip
13 Jun 2023
How to use GitHub Copilot for PowerShell coding projects
The integration of this code completion tool with VS Code can benefit administrators who want to automate jobs. But there are some limitations with this fledgling technology. Continue Reading
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News
13 Jun 2023
Salesforce moves forward with secure, private generative AI
With its new AI Cloud and built-in Einstein GPT Trust Layer, The CRM and CX vendor is investing in generative AI technology and adding data security and privacy features. Continue Reading
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News
12 Jun 2023
Salesforce unveils AI Cloud with new Einstein GPT Trust Layer
AI Cloud houses the Einstein GPT Trust Layer with generative AI safety features, including data masking to remove personal information from data sent to large language models. Continue Reading
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Tip
08 Jun 2023
Artificial intelligence vs. human intelligence: How are they different?
Artificial intelligence is humanlike. There are differences, however, between natural and artificial intelligence. Here are three ways AI and human cognition diverge. Continue Reading
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Opinion
08 Jun 2023
AI needs guardrails as generative AI runs rampant
Generative AI hype has businesses eager to adopt it, but they should slow down. Frameworks and guardrails must first be put in place to mitigate generative AI's risks. Continue Reading
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News
08 Jun 2023
Google intros generative AI consulting services and updates
The tech giant is aiming at enterprises with a series of new AI consulting services and tools to help businesses find new ways to summarize, automate and create content. Continue Reading
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Tip
02 Jun 2023
AI transparency: What is it and why do we need it?
As the use of AI models has evolved and expanded, the concept of transparency has grown in importance. Learn about the benefits and challenges of AI transparency. Continue Reading
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News
01 Jun 2023
A look at 'risk of extinction from AI' statement
The statement equates the potential risk of human eradication from AI to that of nuclear war. However, some argue society should instead mitigate the existing risk of AI bias. Continue Reading
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News
01 Jun 2023
Dataiku integrates with OpenAI, targets responsible AI
The vendor's new data science platform includes integration with OpenAI's GPT-4 and multiple features to provide business users with control in the model creation process. Continue Reading
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News
01 Jun 2023
Automation Anywhere infuses RPA platform with generative AI
The RPA vendor unveiled new features for its AI Success platform aimed at expanding the number of automation applications while providing users with a choice of cloud providers. Continue Reading
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News
25 May 2023
Snowflake acquisition of Neeva to add generative AI
The pending purchase will let the data cloud vendor infuse generative AI throughout its data management suite and potentially open the technology's use to a broader audience. Continue Reading
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News
24 May 2023
Whiteboard collaboration app Miro to get generative AI tools
The online workspace vendor's generative AI tool will bring instant summarization, code translation, template building, idea clustering and image creation to virtual coworking. Continue Reading
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Feature
22 May 2023
ChatGPT in the current manufacturing landscape
Industry leaders in manufacturing must understand the challenges posed by ChatGPT and other generative AI technologies to overcome them and reap AI's benefits. Continue Reading
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Tip
22 May 2023
Generative AI use cases for DevOps and IT
Generative AI is often associated with creative projects, but it has promising use cases in DevOps and IT workflows -- if organizations account for its risks and limitations. Continue Reading
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News
19 May 2023
Effects on enterprises of OpenAI's ChatGPT for iOS
The iOS app makes accessibility easier for enterprises already using the desktop version of the generative AI system. It may lead to new applications but also to security concerns. Continue Reading
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News
18 May 2023
SAP pushes business-grade AI, but customers aren't biting
Business-oriented AI headlined this week's SAP Sapphire, which includes new partnerships with vendors like Microsoft, but customers expressed only cursory interest. Continue Reading