AI business strategies
Artificial intelligence software is changing how enterprises conduct business. Machine learning supports data-driven decisions, customer service chatbots follow up on leads, robots in manufacturing boost productivity -- the list goes on. Get advice for building and implementing AI business strategies.
Top Stories
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News
20 May 2025
Google expands Gemini model, Search as AI rivals encroach
The tech giant introduced a slew of new generative AI capabilities as the pace of innovation in search technology intensifies. Continue Reading
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News
20 May 2025
Court to weigh divestiture in Google ad tech antitrust case
Forcing Google to divest assets in the DOJ's advertising market antitrust case against it will present a challenging issue to the court during the upcoming remedies trial. Continue Reading
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News
20 May 2025
Nvidia AI platform for cloud GPU providers widens supply
The vendor is addressing the AI chip supply and demand challenge while also helping some lower-tier cloud GPU providers that are facing challenges in the GPU-as-a-service market. Continue Reading
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Podcast
20 May 2025
AI and humans will work together in the future
There are contrasting perspectives on AI and jobs. For Asana, however, AI technology will enhance workers and be a collaborator. Continue Reading
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News
16 May 2025
AWS intros Strands Agents SDK
Many developers find agentic AI difficult, so the new SDK is meant to help them deploy the technology and connect models and tools. The toolkit also aligns with AWS' SDLC strategy. Continue Reading
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News
15 May 2025
Together AI acquires startup to improve data quality
The startup has a family of models for data tasks. The acquisition adds complementary capabilities to improve AI model quality. Continue Reading
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News
15 May 2025
Proposed U.S. budget cuts raise fears about tech innovation
President Donald Trump's proposed FY 2026 budget slashes funding for federal agencies, including NSF and NIST, which support tech research and innovation in the U.S. Continue Reading
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News
13 May 2025
Nvidia, AMD, others tout AI partnerships with Saudi Arabia
The U.S. tech involvement follows a long-term plan for the country to become an AI hub by 2030. Vendors get access to energy resources, and Saudi Arabia benefits from AI chips. Continue Reading
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News
13 May 2025
Automation Anywhere adds reasoning to agentic AI platform
The robotic process automation vendor's agentic process automation platform now has a reasoning engine that can understand enterprise context and help with agentic orchestration. Continue Reading
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News
13 May 2025
AI copyright suits to be affected by Copyright Office stance
Federal report findings could weaken GenAI vendors' fair use positions in copyright suits. Continue Reading
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News
13 May 2025
USAA takes an 'experiment and see' approach with AI
The financial services company experiments with different models and AI tools and technologies. It uses AI technology both internally and externally. Continue Reading
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News
12 May 2025
Contempt order worsens Apple's antitrust woes
A federal judge found Apple to be in contempt of an injunction ordering the company to make access to alternative payment options in the company's App Store easier. Continue Reading
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Definition
12 May 2025
What is intelligent process automation (IPA)?
Intelligent process automation (IPA) is a combination of technologies used to manage and automate digital processes. Continue Reading
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Feature
09 May 2025
How business leaders are measuring generative AI's ROI
At EmTech AI, generative AI's value was top of mind. But real ROI depends on business fundamentals like change management and clear success metrics. Continue Reading
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News
08 May 2025
Trump targets AI diffusion rule as big tech talks AI race
President Donald Trump will walk back a Biden-era rule restricting the sale of advanced U.S. AI chips and models in the month it's set to take effect. Continue Reading
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Tip
07 May 2025
Address top AI privacy concerns with this 7-point checklist
AI systems raise complex privacy and security issues. Use this practical checklist to protect sensitive data and stay compliant. Continue Reading
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News
06 May 2025
IBM customers assess the performance of AI agents
Enterprises are carefully watching the popular technology. While some see agents as too immature relative to what vendors promise, others are slowly integrating them. Continue Reading
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News
06 May 2025
Staying nonprofit could slow, not stop, OpenAI fundraising
The GenAI vendor could find itself slowing down after its decision to retain a nonprofit ownership structure, at least for now. Continue Reading
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Podcast
06 May 2025
GenAI assists writing platform Grammarly in AI strategy
The vendor uses a testing mechanism to show organizations how it has improved using its GenAI assistant. This is an example of the vendor moving beyond just being a proofreader. Continue Reading
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News
06 May 2025
IBM targets agentic AI orchestration
The long-established vendor launched agent-building tools, prebuilt agents, and orchestration and integration capabilities for enterprises to integrate with major vendor platforms. Continue Reading
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Definition
05 May 2025
What is assistive technology (adaptive technology)?
Assistive technology refers to devices and services that help people with disabilities and long-term health conditions perform a variety of tasks. Continue Reading
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News
01 May 2025
What Amazon Nova Premier reveals about AI models and agents
While the model is not unique, the vendor said it is the fastest and most cost-effective model in Amazon Bedrock at its intelligence level, which might appeal to some enterprises. Continue Reading
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News
01 May 2025
Enterprises need to prepare for DOJ data rule
Organizations must take steps to ensure compliance with emerging rules targeting foreign adversaries' access to U.S. citizens' sensitive personal information. Continue Reading
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News
01 May 2025
What Meta's new AI app means for OpenAI
The social media giant's new app directly rivals ChatGPT. This could mean that the ChatGPT creator needs to improve its tools, or it could trigger a slip for OpenAI. Continue Reading
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Feature
01 May 2025
4 lessons in the new era of AI-enabled cybercrime
Cyberattacks have evolved rapidly as GenAI use has become more widespread. An RSAC Conference 2025 panel shared what they've learned over the past two years. Continue Reading
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Feature
30 Apr 2025
Will AI replace jobs? 18 job types that might be affected
These 18 job types -- including administrative, customer service and teaching -- might be replaced, augmented or improved by the latest artificial intelligence wave. Continue Reading
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News
30 Apr 2025
AI creators need to have women in the room
AI technology is growing, but biases and systemic challenges remain for women seeking to enter the field. This means that the tools themselves lack representation. Continue Reading
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News
29 Apr 2025
Regulators urge businesses to cooperate on data privacy laws
Providing detailed background information is one way to help data privacy regulators during investigations of potential violations. Continue Reading
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News
28 Apr 2025
Deriving ROI from AI is more than just monetary value
While some enterprises can see the business value from their AI initiatives relatively quickly in terms of financial value, others see it in the efficiency of their employees. Continue Reading
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News
28 Apr 2025
AI adoption hovers around 25% for office workers
Perficient and Thomson Reuters surveys show that AI adoption is limited in some sectors, but there's lots of experimentation and evaluation happening. Continue Reading
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News
25 Apr 2025
AI tests limits of data privacy regulation
OpenAI CEO Sam Altman speaks about where data privacy guardrails are needed and where there might be room to rework privacy approaches. Continue Reading
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News
25 Apr 2025
Perplexity is on iOS, but problems remain for AI search firm
The vendor faces many complex situations that might prevent users from setting it as their devices' default voice assistant. Users may instead move toward Siri. Continue Reading
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News
24 Apr 2025
Policymakers look to state laws for federal data privacy law
Twenty U.S. states have adopted comprehensive data privacy laws, meaning that businesses face a complex network of laws with varied privacy requirements and definitions. Continue Reading
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News
24 Apr 2025
Nvidia, OpenAI intro tools for agentic AI, creating images
The vendors add to the numerous tools available in the generative AI market with a new system for building and managing agents and a high-quality image generator. Continue Reading
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News
23 Apr 2025
Tariffs not likely to undermine Nvidia's AI dominance
Tariffs and restrictions on exports could mean more competition for the world's top AI hardware company. However, the vendor will still likely keep its lead in the AI chip market. Continue Reading
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Tip
23 Apr 2025
8 business use cases for ChatGPT in 2025
By the end of 2024, 76% of businesses worldwide were using ChatGPT. The real question is, how are they using it? Continue Reading
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News
18 Apr 2025
Google, Meta antitrust cases could set legal precedents
The courts dealt Google a blow this week, deciding it operates an illegal monopoly in digital ad tech. Meta's antitrust trial over Instagram and WhatsApp also began this week. Continue Reading
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News
17 Apr 2025
AI companies claim existing rules can govern agentic AI
AI agents are trained to perform tasks autonomously. Vendors including Meta, OpenAI and others offer platforms for businesses to build their own AI agents. Continue Reading
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News
17 Apr 2025
What's new and not new with OpenAI's latest reasoning models
The o3 and o4-mini models are supposed to be better than previous models. While they have improved abilities that can be seen as agentic, the upgrades are mostly incremental. Continue Reading
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Definition
17 Apr 2025
What is OpenAI?
OpenAI is a private research laboratory that aims to develop and direct artificial intelligence (AI) in ways that benefit humanity as a whole. Continue Reading
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Tip
16 Apr 2025
Get AI change management right: A checklist for success
Is your business truly ready for AI -- or just adding expensive tools without adapting workflows to maximize value and minimize risk? Continue Reading
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News
15 Apr 2025
OpenAI's GPT-4.1 targets coding for developers
The new family of models is aimed at making developers code better. It includes OpenAI's first nano model. Continue Reading
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News
11 Apr 2025
GenAI vendor Writer releases agentic platform for business
The platform is geared for business users, the vendor's primary targets. However, it must compete with bigger tech companies' agentic tools. Continue Reading
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News
10 Apr 2025
With Llama 4, Meta ups stakes in open model race
Models in the new Llama 4 family compete with open source offerings, most notably from Chinese upstart DeepSeek. Continue Reading
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News
10 Apr 2025
Antitrust fix elusive as Google set to face remedies trial
Divesting Chrome, ending search engine agreements and increasing data access are some of the remedies proposed by the Justice Department to fix Google's monopoly in online search. Continue Reading
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Tip
10 Apr 2025
How to audit AI systems for transparency and compliance
AI audits help businesses ensure functionality, transparency and compliance when deploying AI systems. Learn how to conduct audits to build trust and meet regulatory requirements. Continue Reading
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News
09 Apr 2025
Google intros agent building tools and an agent protocol
The tech giant introduced a new agent development kit. It also introduced enhanced reasoning capabilities and new features for its multimodal models. Continue Reading
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News
08 Apr 2025
Policymakers weigh U.S.-China AI competition after DeepSeek
Boosting federal R&D, sustaining export controls and creating a federal AI framework are a few suggestions experts made to help maintain the U.S. lead in AI. Continue Reading
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Podcast
08 Apr 2025
Siemens follows the path of industrial AI
The global tech conglomerate has adapted generative AI technology to create intelligent systems to control machines. Continue Reading
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News
03 Apr 2025
Anthropic brings AI to students with Claude for Education
The initiative is unsurprising, especially since students and employers have been pushing for more AI tools. However, it fails to address some issues. Continue Reading
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News
02 Apr 2025
A look at OpenAI's $40B funding and $300B valuation
While the amount investors promised shows the potential for the ChatGPT maker in the AI market, concerns about the vendor's profitability could keep it from seeing the full amount. Continue Reading
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Tip
01 Apr 2025
How to address common customer service gaps
Has customer service gotten worse? Customers and businesses disagree on the answer to that question. Continue Reading
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News
31 Mar 2025
Amazon aims at AI agents with Nova Act for browser use
The vendor introduces a new model and SDK that developers can use to build AI agents to complete tasks on the web. But it's not the first -- or even the second -- to do so. Continue Reading
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News
28 Mar 2025
Anthropic's early lawsuit win pushes courts forward on fair use
The judge's ruling shows the complexity of bringing a lawsuit against model providers and the need for clarity on fair use in the age of generative AI. Continue Reading
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Tip
27 Mar 2025
Advantages and disadvantages of AI explained
Is AI good or bad? AI will benefit society, according to experts, but only with the correct guidelines in place and a solid understanding of what AI systems can and cannot do. Continue Reading
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Tip
27 Mar 2025
Assess and manage the risks of using AI for business
Legal ramifications, public image crises and misleading information are some of the disastrous consequences of incorrectly using AI. If you don't have a policy for managing AI risks, now is the time. Continue Reading
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News
26 Mar 2025
AI model race heats up with OpenAI, Google, DeepSeek releases
The GenAI race intensifies with rapid model releases from LLM players, but enterprises are less focused on incremental upgrades and more interested in agentic AI. Continue Reading
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Feature
26 Mar 2025
AI existential risk: Is AI a threat to humanity?
What should enterprises make of the recent warnings about AI's threat to humanity? AI experts and ethicists offer opinions and practical advice for managing AI risk. Continue Reading
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News
21 Mar 2025
Google, OpenAI target state laws in AI action plan
The federal government is developing plans for AI policy in the U.S. Stakeholders want a federal policy preempting state laws as a top strategic priority. Continue Reading
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News
20 Mar 2025
Cloudflare unveils tools for safeguarding AI deployment
The cybersecurity vendor's new suite helps businesses, developers and content creators deploy AI technology at scale safely and securely. Continue Reading
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News
18 Mar 2025
Nvidia aims at agents, physical AI with reasoning models
The AI hardware and software vendor launched Llama Nemotron, a family of open source models for agentic AI. It also introduced Cosmos Reason. Continue Reading
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News
18 Mar 2025
As lawsuits pile up, Section 230 shields digital platforms
Section 230 immunity and First Amendment rights create a staggering challenge for legal teams looking to hold social media platforms accountable for alleged harms. Continue Reading
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Feature
18 Mar 2025
Data quality in AI: 9 common issues and best practices
Building a useful, reliable AI system requires trustworthy, well-managed data. Here's how to find and fix data issues that can drag down AI projects. Continue Reading
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News
17 Mar 2025
Baidu's low-priced new AI models bring questions about cost
The Chinese tech vendor said its reasoning model matches DeepSeek's performance, at half the price. It's unclear how much the vendor spent to build it. Continue Reading
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Definition
13 Mar 2025
What is GenAI? Generative AI explained
Generative artificial intelligence, or GenAI, uses sophisticated algorithms to organize large, complex data sets into meaningful clusters of information in order to create new content, including text, images and audio, in response to a query or prompt. Continue Reading
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News
12 Mar 2025
Building AI agents a headache for tech leaders
While companies like OpenAI and Salesforce offer tools to build AI agents, tech leaders are struggling to understand and adapt the technology within their offerings. Continue Reading
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News
12 Mar 2025
Google's Gemma 3 can run on a single TPU or GPU
Google says the new models are user-friendly, tailored for edge devices and cost-effective. Continue Reading
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News
11 Mar 2025
Generative AI models like DSLMs outperform LLMs in value
Small domain-specific generative AI models can be designed to address specific industry needs, proving more cost-effective and efficient than large language models for businesses. Continue Reading
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News
10 Mar 2025
GenAI use cases show value, but pain points persist
While large companies are generating value in genAI use cases, others are struggling to find the same value. Continue Reading
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Feature
10 Mar 2025
GANs vs. VAEs: What is the best generative AI approach?
The use of generative AI is taking off across industries. Two popular approaches are GANs, which are used to generate multimedia, and VAEs, used more for signal analysis. Continue Reading
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Opinion
07 Mar 2025
How RAG unlocks the power of enterprise data
An industry analyst's perspective on how retrieval-augmented generation can enhance LLM accuracy, reduce hallucinations and scale AI adoption. Continue Reading
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News
06 Mar 2025
Google aims to renew leadership in search with AI Mode
The cloud vendor's new AI Mode expands on AI Overviews with advanced reasoning, thinking and multimodal capabilities. Continue Reading
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News
04 Mar 2025
DeepSeek intensifies U.S.-China race for AI supremacy
While U.S. AI vendors still have the upper hand, China has made big gains in AI technology even with U.S. export controls on AI chips and new tariffs on Chinese goods. Continue Reading
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News
03 Mar 2025
AI startup Anthropic raises $3.5 billion
The startup's valuation and technology continue to put it in direct competition with OpenAI. However, like OpenAI, it faces integration challenges from enterprises. Continue Reading
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Feature
03 Mar 2025
CNN vs. GAN: How are they different?
Convolutional neural networks and generative adversarial networks are both deep learning models but differ in how they work and are used. Learn the ins and outs of CNNs and GANs. Continue Reading
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Tip
03 Mar 2025
Generative AI ethics: 11 biggest concerns and risks
As adoption and use cases grow, generative AI is upending business models and driving ethical issues such as misinformation, brand integrity and job displacement to the forefront. Continue Reading
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Feature
03 Mar 2025
12 top resources to build an ethical AI framework
Examine the standards, tools and techniques available to help navigate the nuances and complexities in establishing a generative AI ethics framework that supports responsible AI. Continue Reading
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News
28 Feb 2025
OpenAI GPT-4.5, Alexa+ and the move to wiser AI systems
With GPT-4.5 and Alexa+, generative AI systems are moving beyond just being LLM chatbots. Instead, they incorporate better human understanding and can perform tasks for humans. Continue Reading
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Tip
28 Feb 2025
Gemini vs. ChatGPT: What's the difference?
ChatGPT took the early lead among AI-generated chatbots before Google answered with Gemini. While ChatGPT and Gemini perform similar tasks, there are differences. Continue Reading
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News
25 Feb 2025
Apple and the bullish AI investment trend
The iPhone maker's plans have been in the works for a while, but they speak to a larger trend in spending on technology internationally and in the U.S. Continue Reading
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Feature
25 Feb 2025
12 AI conferences to attend in 2025
Stay up to date on the latest trends in AI, and further your understanding of the technology, by attending one of these industry events either in person or virtually. Continue Reading
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Podcast
25 Feb 2025
Good data strategy is needed for GenAI
While AI has improved and evolved, one thing remains constant: the need for good training data. This will help organizations grow and remain competitive. Continue Reading
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Definition
25 Feb 2025
What is voice of the customer? A guide to VOC Strategy
Voice of the customer (VOC) is the component of customer experience (CX) that focuses on customer needs, wants, expectations and preferences. Continue Reading
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Feature
24 Feb 2025
How to use ChatGPT for customer service
Customer service teams can use ChatGPT to automate tasks, generate responses to customer inquiries, summarize email threads and power human-like chatbots. Continue Reading
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News
24 Feb 2025
Anthropic intros hybrid reasoning model Claude 3.7 Sonnet
The model can perform both generic LLM and reasoning tasks. It is optimized for business use. The vendor also introduced an agent for generating code. Continue Reading
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News
19 Feb 2025
Microsoft unveils world AI model for video games
The new type of foundation model is similar to Nvidia Cosmos. While it makes for a better gaming experience, it's also applicable to enterprises. Continue Reading
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News
18 Feb 2025
XAI's Grok-3 highlights openness and transparency concerns
The AI startup's new Grok model has 10 times more compute power than the previous generation. XAI also introduced reasoning capabilities that it says surpass reasoning models. Continue Reading
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Tip
13 Feb 2025
History of generative AI innovations spans 9 decades
The dominance of Nvidia chips, emerging technologies like agentic and embodied AI, and knockoffs of ChatGPT are among the latest milestones powering GenAI's business future. Continue Reading
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News
12 Feb 2025
Thomson Reuters win not telling of other AI fair use lawsuits
A judge rules in favor of the media company. However, the decision will likely not significantly affect generative AI lawsuits still waiting for a court ruling. Continue Reading
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News
11 Feb 2025
OpenAI CEO says 'no, thank you' to Musk's $97B bid
The offer to buy OpenAI is the latest in a back-and-forth between two tech titans, and creates a distraction from bigger issues such as AI governance. Continue Reading
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Podcast
11 Feb 2025
Writer multilingual LLM revolves around synthetic data
AI platform provider Writer's language model can translate numerous languages. The vendor also looks to comply with governance standards and reduce legal challenges. Continue Reading
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News
10 Feb 2025
DataRobot acquires open source and AI startup Agnostiq
The acquisition shows the importance of agentic AI for every platform provider. However, Agnostiq is a relatively small company. Continue Reading
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Definition
10 Feb 2025
What is a customer journey map?
A customer journey map is a visual depiction of the stages customers go through when interacting with a company -- from buying products online to accessing customer service on the phone to airing grievances on social media. Continue Reading
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News
07 Feb 2025
DeepSeek, data privacy on lawmakers' radar
U.S. lawmakers are taking steps to ban DeepSeek from government devices, which should signal to enterprises the inherent risks of using the service. Continue Reading
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Tip
07 Feb 2025
The advantages and disadvantages of AI in cybersecurity
To meet growing cybersecurity needs, many organizations are turning to AI. However, without the right strategies in place, AI can introduce risks alongside its benefits. Continue Reading
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News
06 Feb 2025
Google targets enterprise adoption with low-cost AI model
The tech giant is becoming more assertive with its AI releases by introducing new experimental versions of Gemini and a low-end model. Continue Reading
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Tip
06 Feb 2025
People-centered business continuity is critical in the age of AI
Recent crises such as the CrowdStrike outages and California wildfires show why people-centered business continuity is crucial. Learn how to shift the focus to people here. Continue Reading
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News
04 Feb 2025
Assessing if DeepSeek is safe to use in the enterprise
The AI vendor has found popularity with its reasoning model. However, based on geopolitical tensions and safety tests, there are questions about whether enterprises should use it. Continue Reading
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Feature
04 Feb 2025
The future of generative AI: 10 trends to follow in 2025
Dig into trends and products that will contribute to GenAI's development and the technology's impact on how your organization will operate in the coming year. Continue Reading
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News
03 Feb 2025
OpenAI reasoning model shows an image shift for GenAI vendor
The new capabilities reflect how the vendor continues to stay ahead but lags in some areas. It continues to innovate, but open source advancements may challenge its capabilities. Continue Reading
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Tip
03 Feb 2025
8 generative AI challenges that businesses should consider
IT managers planning to adopt GenAI can expect to encounter some hurdles, including cost optimization, workforce effects, cybersecurity concerns and energy use. Continue Reading
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News
31 Jan 2025
Businesses need to prepare as EU AI Act enforcement begins
The EU AI Act's Sunday enforcement deadline will be a test for EU enforcers as they begin assessing companies for compliance. Continue Reading