New & Notable
How a Mass. health system boosted patient safety reporting by 500%
It wasn't just IT that helped Emerson Health boost patient safety reporting by 500%. The health system also invested in building a just culture around patient safety.
First study of ChatGPT Health questions triage efficacy
The study, which is the first to assess OpenAI's ChatGPT Health tool, found that the system under-triages serious medical emergencies and mental health crises.
Using text message patient outreach beyond appointment reminders
Although appointment reminders are the top use case for text message patient outreach, Corewell Health found SMS also helps plug patients into the full digital experience.
73% of patients ask docs for health info, while only 16% ask AI
As the options for health-related AI chatbots increase, most patients still prioritize information from their doctors of medical professionals.
Healthcare Strategies: A Podcast
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A podcast for healthcare professionals seeking solutions to today's and tomorrow's top challenges. Hosted by the editors of Xtelligent Healthcare Media, this podcast series focuses on real-world use cases that are leading to tangible improvements in care quality, outcomes, and cost.
Guests from leading provider, payer, government, and other organizations share their approaches to transforming healthcare in a meaningful and lasting way.
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Latest News
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Patients prefer speedy patient portal care over in-person visits
Consumer preferences for patient portal messaging warrants a second look at strategies for managing inboxes, including AI tools and billing for portal messages.
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Healthgrades: Half of patients live far from top hospitals
Healthgrades has unveiled the nation's 250 top hospitals for 2026, adding the caveat that 46% of patients live at least 25 miles away from top institutions.
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More patients use AI chatbots. Is this a patient safety risk?
With leading AI chatbots creating more tailored healthcare instances for patient users, leading industry groups fear hazards to patient safety.
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Consumers turn to AI to fill in healthcare experience gaps
Patients are frustrated with healthcare access and insurance navigation. Is AI the tool that could fill in the gap?
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Amazon One Medical unveils Health AI assistant for patients
Amazon One Medical's Health AI assistant is designed to help patients manage their healthcare experiences with the context of their digital medical records.
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NLP patient portal add-on helps docs read messages faster
NLP helped triage patient portal messages at 81% accuracy, speeding up provider response times by nearly 17 hours.
Features
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How nurses assess care goals to boost patient satisfaction
Nurses at New Jersey's Valley Hospital boosted patient satisfaction by 14% by soliciting and understanding patient care goals.
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Business needs push health equity back to the fore in 2026
Healthcare is still managing challenges related to disparities in health outcomes, creating a business case for renewed energy in health equity projects.
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Is 2026 the year healthcare will open the digital front door?
Healthcare organizations need to assess patient needs and refocus resources onto the digital front door.
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Do information blocking, test result rules hurt patients?
Immediate resulting provisions under information blocking rules might warrant another look to allow doctors to counsel their patients through potentially serious test results.