New & Notable
Epic's Ask Emmie offers EHR-backed AI chatbot option for patients
The Ask Emmie AI chatbot is embedded in Epic's patient portal, rooting interactions in the patient's health history, offering agentic functions and ensuring HIPAA compliance.
Cancer screening rates dip in US as cost concerns deter access
Just over a third of patients behind on their cancer screening said they're worried about unexpected costs for the services, causing declining cancer screening rates.
How a safety-net system reached 70% colorectal cancer screening rates
NYC Health + Hospitals streamlined its FIT kit processes, patient education and follow-up care programs to boost colorectal cancer screening rates to 70%.
42% of patients using AI for health don't follow up with a doctor
Health IT experts stress that AI chatbots should not replace the expertise of a clinician, but KFF data shows half of patients aren't visiting a provider after chatting with AI.
Healthcare Strategies: A Podcast
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A podcast for healthcare professionals seeking solutions to today's and tomorrow's top challenges. Hosted by the editors of Xtelligent Healthcare Media, this podcast series focuses on real-world use cases that are leading to tangible improvements in care quality, outcomes, and cost.
Guests from leading provider, payer, government, and other organizations share their approaches to transforming healthcare in a meaningful and lasting way.
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Latest News
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ECRI: AI's diagnostic capabilities pose patient safety risk in 2026
ECRI said AI use in diagnostic care could be a patient safety risk this year, echoing its earlier warning that patient-facing AI use could threaten safety.
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Patients unaware of at-home testing as cancer screening rates tank
With half of patients unaware that at-home colorectal cancer screening is available, public health advocates and clinicians must focus on education.
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Universal social determinants of health screening cuts $200M
The Accountable Health Communities Model also yielded reductions in avoidable inpatient care and emergency department visits.
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U.S. News launches hospital compare tool for consumer use
Healthcare organizations need a clean online reputation as more companies launch hospital compare tools for healthcare consumerism.
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First study of ChatGPT Health questions triage efficacy
The study, which is the first to assess OpenAI's ChatGPT Health tool, found that the system under-triages serious medical emergencies and mental health crises.
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73% of patients ask docs for health info, while only 16% ask AI
As the options for health-related AI chatbots increase, most patients still prioritize information from their doctors of medical professionals.
Features
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How health systems can navigate the rise of the consumer AI chatbot
Healthcare AI chatbots aren't going anywhere, so provider organizations need to determine the best path forward to enable patient engagement -- and patient safety.
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How a Mass. health system boosted patient safety reporting by 500%
It wasn't just IT that helped Emerson Health boost patient safety reporting by 500%. The health system also invested in building a just culture around patient safety.
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Using text message patient outreach beyond appointment reminders
Although appointment reminders are the top use case for text message patient outreach, Corewell Health found SMS also helps plug patients into the full digital experience.
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Are AI chatbots exposing healthcare's patient engagement limits?
Experts might be mixed in their reviews of AI chatbots for patients, but there's one thing they do agree on: there's a patient engagement gap, and AI is trying to fill it.