New & Notable
Zocdoc, Gemini deal lets users book appointments in the chatbot
Gemini users will be able to use the chatbot to find a provider and book an appointment, leveraging Gemini's agentic capabilities and Zocdoc's infrastructure.
Community health centers provide care to 1 in 7 patients
Both HRSA and NACHC stressed the value community health centers bring to primary and preventive care access.
Patient portal messages yield up to 2.6 hours of after-hours work
Patient portal message volumes are concentrated among a few patients and providers, prompting calls for targeted interventions to reduce workload.
As AI chatbot trend grows, health systems choose to shape it
Health systems have taken various approaches to implementing AI chatbots, but the intent is consistent: deepen their relationships with patients.
Healthcare Strategies: A Podcast
-
A podcast for healthcare professionals seeking solutions to today's and tomorrow's top challenges. Hosted by the editors of Xtelligent Healthcare Media, this podcast series focuses on real-world use cases that are leading to tangible improvements in care quality, outcomes, and cost.
Guests from leading provider, payer, government, and other organizations share their approaches to transforming healthcare in a meaningful and lasting way.
View All Episodes
Latest News
-
Digital health disparities undercut Cures Act's open notes policy
Without systems to address digital health disparities, the open notes policy under the 21st Century Cures Act will remain limited to a subset of patients.
-
Cost, trust drive rural health's cancer screening disparities
Rural Americans are less likely to have completed their requisite cancer screenings, mostly due to rising costs and waning trust in health systems and providers.
-
Report: 29% of young adults don't have a primary care provider
Researchers say that young people without a primary care provider can imperil their patient engagement and care coordination later in life.
-
Trusted docs dispel vaccine myths, but many don't have one
KFF data shows that those with a trusted provider are less likely to believe vaccine misinformation, but separate reports indicate many patients still lack a usual source of care.
-
Should cancer diagnoses come from the patient portal? 75% say no.
Most patients don't want to learn they have cancer from the patient portal. Researchers say additional notification settings or delayed test results for certain diagnoses are needed.
-
153% surge in patient portal messaging imperils provider workloads
Providers might consider billing for patient portal messaging, enhanced health IT infrastructure and AI systems to reduce messaging workloads.
Features
-
Rewrites needed as patients say mental health chatbots are judgmental
Users perceive judgment from mental health chatbots, sparking some researchers to call for messaging tweaks before the tools reach their full potential.
-
AdventHealth's smart rooms enable, not dampen, human connection
The health system avoided cold, ultramodern smart hospital rooms by opting for technology that brings people and information together for the patient.
-
Facing financial headwinds, health systems prioritize patient loyalty
Health systems facing tight margins and an uncertain financial future must focus on reducing friction points and boosting patient loyalty.
-
3 steps for health system leaders to drive patient safety culture
Health system leaders can drive a patient safety culture by investing in robust reporting systems, communicating corrective action and engaging staff in safety overhauls.