NeuraFlash & Amazon Connect

Beyond discovery: The real shadow AI challenge
IT teams can now identify shadow AI tools, but remediation doesn't scale. Managing hundreds of niche AI tools requires faster ...
Zuckerberg's manifesto: Do Meta's promises and actions align?
Mark Zuckerberg's manifesto on the future of AI sounds promising, with democratized AI and superintelligent personal agents for ...
Power-hungry AI data centers weigh viable energy sources
AI data centers are encountering political resistance in some communities, but they'll be built elsewhere. Survival depends on ...

Cybersecurity

The rise of token-theft attacks: No password or MFA needed
Threat actors continue to find new ways to use stolen tokens to compromise protected systems. AI only makes it easier for them.
Autonomous AI exploits raise stakes for vulnerability management
AI agents are increasingly finding and exploiting software vulnerabilities. The bigger challenge for security teams is figuring ...
CISO's guide to RAG data security risks and protection strategies
Retrieval-augmented generation enhances AI security, but expands the attack surface. Organizations need to aggressively manage ...

AI doesn't have a trust problem. Your data does.
The AI auditability gap isn't an AI problem. It's decades of data management debt, finally coming due, exposed by autonomous ...
AWS emphasizing database security as AI powers new threats
While the tech giant has always focused intently on protecting proprietary data, its database security capabilities are taking on...
Data contracts gain urgency as AI tests data foundations
Unreliable data can undercut AI efforts before they deliver meaningful returns. Data contracts help clarify accountability and ...

How agent assist technology works in the contact center
Contact centers that invest in agent assist technology can help their agents become more productive and eliminate tedious tasks ...
Software usage does not prove software value
Logins, clicks and feature use can help evaluate software, but they do not prove value unless tied to workflow improvement and ...
Salesforce broadens headless offering for agentic AI access
Headless 360 kicks into high gear with MCP servers for Salesforce features, data repositories.

IT Strategy

AI botsitting: Why your productivity gains aren't what they seem
AI promised productivity gains, but workers now spend hours correcting its errors with AI botsitting -- a hidden cost draining ...
AI model incidents highlight security concerns
In this Q&A, Seth Johnson, CTO at Cyara, discusses how enterprises need to sharpen their security policies and infrastructure in ...
Continuous IT learning in the age of AI, cloud and automation
Continuous learning is essential in IT to bridge skill gaps, drive innovation and keep teams resilient against evolving ...

Featured Content