Solving complex service challenges with the right blend of people, process and technology – enabling organisations to move beyond outdated contact centre models and embrace scalable, agile solutions that meet today’s demands.

Medway NHS Foundation Trust partnered with PwC to develop an AI-powered contact solution that reduced 16-minute wait times and 46% call abandonment rates at Medway Maritime Hospital.

PwC partnered with Birmingham City Council to implement an AI-powered cloud contact center using Amazon Connect and Amazon Lex chatbots.

PwC partnered with Hillingdon Council to implement an AI-powered voice and web chat solution that transformed citizen services.
PwC's Amazon Connect solution offers a comprehensive 6-week assessment that delivers a functional cloud contact center foundation. Their AWS-certified experts provide end-to-end support from initial setup through ongoing management, ensuring seamless integration with existing systems.
Continue Reading
AWS Marketplace product page showcasing a third-party software solution with detailed information on features, pricing options, deployment methods, and customer reviews. Includes product highlights, technical specifications, and purchasing options for AWS customers.
Continue Reading
AWS Marketplace product page for a cloud solution featuring comprehensive details on pricing, deployment options, and technical specifications. Includes vendor information, customer reviews, and support details to help buyers make informed purchasing decisions. The page enables direct procurement through AWS with existing payment terms.
Continue Reading
This white paper explores the psychology and economics behind customer experiences. It examines 24 research-backed attributes across four dimensions that drive customer loyalty. The report emphasizes that exceptional experiences create emotional connections beyond functional efficiency.
Continue Reading
Load More
Executives at IBM Think want to use AI to remove friction for their people in the mid-to-long term, but understand significant ...
IBM positions Concert as a graph-driven operations platform that combines observability, policy, risk and AI agents into a shared...
AI workloads are reshaping cloud strategies. Hybrid cloud is no longer transitional -- it's a structural necessity for AI, driven...
AI workloads require tailored compute strategies. Learn how hardware, cloud models and deployment choices affect performance, ...
DevOps, Agile and Waterfall offer distinct approaches to software delivery, varying in speed, flexibility, risk management and ...
Harness makes its artifact registry generally available beyond early preview customers, with a security twist that could ...
AI assistants are transforming IT operations by improving efficiency and resolution times, but success depends on governance, ...
Red Hat furthers its hybrid cloud AI push with Model-as-a-Service and sovereignty features amid growing enterprise concerns about...
TechTarget asked CIOs the biggest challenge they expect next year. Their answers point to AI adoption, rapid change and pressure ...
The AI experimentation phase is over. Enterprises are now racing to build AI factories that generate revenue, not just consume ...