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Opinion // The Digital Experience

Smart brands will change approach to marketing email, cookies

You'd think marketers got the hint to move past third-party cookies and marketing emails once Google, Apple and regulators all stepped in to protect consumers. Not yet.

By Don Fluckinger • April 28, 2022
Brand Experience Team/TechTarget

Opinion // The Digital Experience

Zoom CCaaS a big bet on the future of customer service

Zoom already integrates with the most popular contact-center-as-a-service platforms. So why has Zoom come out with a CCaaS of its own?

By Don Fluckinger • Feb. 23, 2022

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