Anna Fiorentino Anna Fiorentino’s Most Recent Content SearchCustomerExperience Customer support automation for B2B requires human touch 27 Nov 2018 SearchCustomerExperience Why sending personalized marketing emails is an effective strategy 20 Nov 2018 SearchCustomerExperience Sales planning tools sport a B2B customer experience focus 14 Aug 2018 SearchCustomerExperience Sales enablement tool uses AI to hone pitches 09 Aug 2018 SearchCustomerExperience Customer service chatbots gain ground 01 Aug 2018 SearchCustomerExperience Salesforce marketing automation tools close the data divide 01 Aug 2018 SearchCustomerExperience Tea Forte steeps value from new B2C CRM 24 Jul 2018 IoT Agenda At its best, IoT for healthcare bolsters data integration 11 Jun 2018 SearchCustomerExperience Let customer acquisition costs steer marketing, service plans 05 Jun 2018 SearchContentManagement Workplace collaboration tool bolsters employee productivity 23 May 2018 SearchCustomerExperience Cohesive AI in CRM strategies requires a singular 360 view 03 May 2018 SearchCustomerExperience How Conversational Queries aims to ease using Einstein Analytics data 02 May 2018 SearchContentManagement E-signature software market caters to contract-heavy industries 30 Apr 2018 SearchCustomerExperience Salesforce Classic vs. Lightning: How the CRM versions stack up 31 Jan 2018 SearchCustomerExperience Comparing Salesforce Einstein AI across the clouds 17 Jan 2018 SearchCustomerExperience Future of artificial intelligence in CRM rests with the bots 04 Jan 2018 SearchCustomerExperience Adding voice, text channels in CRM for apps 28 Dec 2017
