Anna Fiorentino Anna Fiorentino’s Most Recent Content Customer Experience Customer support automation for B2B requires human touch 27 Nov 2018 Customer Experience Why sending personalized marketing emails is an effective strategy 20 Nov 2018 Customer Experience Sales planning tools sport a B2B customer experience focus 14 Aug 2018 Customer Experience Sales enablement tool uses AI to hone pitches 09 Aug 2018 Customer Experience Customer service chatbots gain ground 01 Aug 2018 Customer Experience Salesforce marketing automation tools close the data divide 01 Aug 2018 Customer Experience Tea Forte steeps value from new B2C CRM 24 Jul 2018 Search IoT At its best, IoT for healthcare bolsters data integration 11 Jun 2018 Customer Experience Let customer acquisition costs steer marketing, service plans 05 Jun 2018 Search Content Management Workplace collaboration tool bolsters employee productivity 23 May 2018 Customer Experience Cohesive AI in CRM strategies requires a singular 360 view 03 May 2018 Customer Experience How Conversational Queries aims to ease using Einstein Analytics data 02 May 2018 Search Content Management E-signature software market caters to contract-heavy industries 30 Apr 2018 Customer Experience Salesforce Classic vs. Lightning: How the CRM versions stack up 31 Jan 2018 Customer Experience Comparing Salesforce Einstein AI across the clouds 17 Jan 2018 Customer Experience Future of artificial intelligence in CRM rests with the bots 04 Jan 2018 Customer Experience Adding voice, text channels in CRM for apps 28 Dec 2017
