Brian Manusama

senior director, analyst -

Gartner -

Manusama is a senior director and analyst at Gartner, focusing on customer experience (CX) strategies and technologies, customer service and support and artificial intelligence.

Prior to joining Gartner, Manusama was an international serial entrepreneur. With extensive experience in both customer experience, CRM and artificial intelligence, he consulted and coached CEOs/CIOs transforming their organizations to a digital, AI-driven customer-centric business. He did this both from a strategic perspective and from an operational management perspective.

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