Don Fluckinger Senior News Writer - TechTarget - SearchCustomerExperience blog SearchContentManagement Hyland execs offer insight into content services roadmap 07 Oct 2021 SearchContentManagement Box adds ransomware content security 06 Oct 2021 SearchCustomerExperience Qualtrics releases Experience ID customer profile platform 06 Oct 2021 SearchCustomerExperience Contact center agents' post-pandemic future 02 Oct 2021 SearchCustomerExperience Amazon Connect adds voice ID, agent assist features 30 Sep 2021 SearchCustomerExperience Benioff: Salesforce-Slack merger supports hybrid workforce 22 Sep 2021 SearchCustomerExperience More Salesforce-Slack integrations to come 21 Sep 2021 SearchCustomerExperience Oracle Fusion Marketing enables campaign orchestration 20 Sep 2021 SearchCustomerExperience Salesforce automation tools for 2022: RPA, document ingestion 16 Sep 2021 SearchCustomerExperience Salesforce Marketing Cloud to get analytics boost 15 Sep 2021 SearchCustomerExperience Infosys releases headless commerce services bundle 09 Sep 2021 SearchCustomerExperience Salesforce Service Cloud to add Servicetrace RPA, Slack 09 Sep 2021 SearchContentManagement Acquia acquires Widen digital asset management 08 Sep 2021 SearchCustomerExperience FACE Act aims to improve government CX 02 Sep 2021 SearchCustomerExperience New features coming for Salesforce Sales Cloud 01 Sep 2021 SearchCustomerExperience Qualtrics adds BrandXM experience management tool 25 Aug 2021 SearchContentManagement Adobe buys Frame.io cloud video review platform for $1.275B 20 Aug 2021 SearchCustomerExperience Initial Salesforce-Slack integrations: Sales, service, marketing 17 Aug 2021 SearchCustomerExperience Meet the CIO who keeps the Salesforce platform running 16 Aug 2021 SearchCustomerExperience Adobe, Salesforce expand health clouds 10 Aug 2021 SearchCustomerExperience Nice expands contact center AI offering with ContactEngine buy 28 Jul 2021 SearchCustomerExperience OpenText releases customer data platform 27 Jul 2021 SearchContentManagement Box Sign gives business users built-in digital signature tool 26 Jul 2021 SearchContentManagement Adobe launches PDF extraction, generation APIs 22 Jul 2021 SearchCustomerExperience Redpoint Global moves into data quality as a service 20 Jul 2021 SearchCustomerExperience Salesforce to pull plug on Audience Studio DMP 15 Jul 2021 SearchCustomerExperience Salesforce Industries' Media Cloud adds ad management 14 Jul 2021 SearchContentManagement Acquia releases employee experience features for DX platform 13 Jul 2021 SearchCustomerExperience Brands opt for headless e-commerce vs. traditional commerce 12 Jul 2021 SearchCustomerExperience Google gives third-party cookies a stay of execution 01 Jul 2021 SearchCustomerExperience E-commerce giant Shopify upgrades Liquid, dev tools 29 Jun 2021 SearchCustomerExperience Salesforce previews low-code, pro-code developer tools 23 Jun 2021 SearchCustomerExperience Retail tech propels stores past the pandemic 22 Jun 2021 SearchCustomerExperience Salesforce adds more HR, employee tools to Work.com 17 Jun 2021 SearchCustomerExperience SAP Spartacus, headless and Commerce Cloud take center stage 15 Jun 2021 SearchCustomerExperience Salesforce Industries rolls out banking AI compliance tools 09 Jun 2021 SearchCustomerExperience Salesforce plugs CDP, WhatsApp into marketing, e-commerce 02 Jun 2021 SearchCustomerExperience SAP Upscale Commerce gets reboot 02 Jun 2021 SearchCustomerExperience Post-pandemic digital customer experience: What will change? 28 May 2021 SearchCustomerExperience HubSpot embraces competitor CRM systems, adds RevOps features 24 May 2021 SearchCustomerExperience ServiceNow's vision for AI, customer service management 19 May 2021 SearchCustomerExperience Salesforce rebrands CDP, adds marketing features 14 May 2021 SearchCustomerExperience Salesforce low-code features in beta; GA slated for winter 12 May 2021 SearchCustomerExperience Oracle CX adds subscription management, 3-D ad measurement 12 May 2021 SearchCustomerExperience Pegasystems enhances customer service, CX workflows 04 May 2021 SearchCustomerExperience Apple iOS 14.5 App Tracking Transparency rewires martech 30 Apr 2021 SearchContentManagement Box Shield adds enterprise content security features 27 Apr 2021 SearchContentManagement Adobe Commerce users get AI search for sites 27 Apr 2021 SearchCustomerExperience Salesforce Service Cloud to add features, partners 21 Apr 2021 SearchCustomerExperience Salesforce Digital 360 for Industries adds developer tools 19 Apr 2021 SearchContentManagement OpenText releases Cloud Editions content services updates 14 Apr 2021 SearchCustomerExperience Qualtrics XM/OS ties together experience data for users 13 Apr 2021 SearchCustomerExperience Salesforce updates vaccine distribution tool ahead of surge 08 Apr 2021 SearchCustomerExperience Microsoft pushes deeper into Dynamics 365 industry clouds 07 Apr 2021 SearchCustomerExperience How post-pandemic B2B e-commerce tech stacks will look 05 Apr 2021 SearchCustomerExperience Qualtrics adds XM tools for marketing, service, B2B sales users 01 Apr 2021 SearchCustomerExperience Twilio Segment CEO Peter Reinhardt on the future of CDPs 26 Mar 2021 SearchCustomerExperience Acquia digital experience platform adds CX-friendly tools 24 Mar 2021 SearchCustomerExperience Salesforce updates Sales Cloud for remote work 24 Mar 2021 SearchCustomerExperience Optimizely shores up DX platform with Zaius CDP acquisition 23 Mar 2021 SearchContentManagement Adobe courts small businesses with Acrobat Pro package 18 Mar 2021 SearchCustomerExperience ServiceMax releases Engage field service management app 16 Mar 2021 SearchCustomerExperience Salesforce users get Einstein ABM tools for Pardot 16 Mar 2021 SearchCustomerExperience ServiceNow Customer Service Management grows in Quebec 11 Mar 2021 SearchCustomerExperience Sitecore makes personalization, e-commerce acquisitions 04 Mar 2021 SearchCustomerExperience Upland Software acquires BlueVenn marketing automation CDP 03 Mar 2021 SearchCustomerExperience Salesforce tackles B2B rebate management automation 02 Mar 2021 SearchCustomerExperience Microsoft Dynamics 365 adds customer journey orchestration 02 Mar 2021 SearchCustomerExperience Salesforce Field Service spring release adds map features 26 Feb 2021 SearchCustomerExperience Digital queues avert COVID-19 vaccine registration crashes 24 Feb 2021 SearchCustomerExperience Qualtrics vaccine management gains steam among states 18 Feb 2021 SearchCustomerExperience Amazon bolsters e-commerce for small business with Selz buy 18 Feb 2021 SearchCustomerExperience Email marketing tools sustain old channel with personalization 16 Feb 2021 SearchCustomerExperience Oracle CX updates focus on loyalty tech, B2B selling, service 10 Feb 2021 SearchCustomerExperience Adobe releases headless commerce developer tools 08 Feb 2021 SearchCustomerExperience Google DialogFlow CX brings industry-specific chatbots 27 Jan 2021 SearchCustomerExperience ServiceNow, Salesforce deliver vaccine management tech 27 Jan 2021 SearchCustomerExperience Acquia launches headless commerce integration 21 Jan 2021 SearchCustomerExperience AWS contact center AI services expand to Salesforce, Avaya 21 Jan 2021 SearchCustomerExperience Capitol riots spark e-commerce terms of service enforcement 14 Jan 2021 SearchCustomerExperience National Retail Federation tackles political unrest, COVID-19 13 Jan 2021 SearchCustomerExperience Pegasystems acquires Qurious.io for Pega Customer Service 12 Jan 2021 SearchCustomerExperience Salesforce Ventures tops $3 billion invested 11 Jan 2021 SearchCustomerExperience Salesforce's acquisitions lead CX tech buying spree in 2020 23 Dec 2020 SearchCustomerExperience Customer data platforms dominate CX technology headlines 23 Dec 2020 SearchCustomerExperience Content drives new B2B e-commerce 22 Dec 2020 SearchCustomerExperience Standalone customer data platforms weather big competition 10 Dec 2020 SearchCustomerExperience Salesforce workflow automation tools, Hyperforce debut 02 Dec 2020 SearchCustomerExperience Salesforce adds customer service management features 02 Dec 2020 SearchCustomerExperience Salesforce to acquire Slack for $27.7 billion 01 Dec 2020 SearchCustomerExperience Adobe CDP adds B2B-friendly features 24 Nov 2020 SearchCustomerExperience Salesforce Customer 360 Truth services go live 17 Nov 2020 SearchCustomerExperience Salesforce Revenue Cloud bolsters B2B e-commerce workflows 12 Nov 2020 SearchCustomerExperience Adobe to acquire Workfront for $1.5 billion 10 Nov 2020 SearchCustomerExperience Zendesk, WhatsApp cozy up with co-development partnership 10 Nov 2020 SearchCustomerExperience Oracle CX suite adds tools for sales teams, digital commerce 09 Nov 2020 SearchCustomerExperience Adobe forges data partnerships for Experience Platform 06 Nov 2020 SearchCustomerExperience SAP CX application stack grows with addition of Emarsys 05 Nov 2020 SearchCustomerExperience SAP customer data platform strategy comes into focus 05 Nov 2020 SearchCustomerExperience Twilio's Segment acquisition recasts UCaaS vendor as CX 02 Nov 2020 1 2 3 4 5
