Don Fluckinger Senior News Writer - TechTarget - SearchCustomerExperience blog SearchCustomerExperience Salesforce e-commerce capabilities to expand with Mobify 08 Sep 2020 SearchCustomerExperience Emerging Genesys cloud strategy makes Amazon friend and foe 03 Sep 2020 SearchCustomerExperience Salesforce Field Service features added to Winter '21 Release 01 Sep 2020 SearchCustomerExperience Twilio Flex deployed for COVID-19 contact-tracing agents 28 Aug 2020 SearchCustomerExperience Salesforce confirms around 1,000 layoffs after monster quarter 26 Aug 2020 SearchCustomerExperience Zendesk Support, Sunshine CRM expand data sharing, analytics 25 Aug 2020 SearchCustomerExperience Salesforce pulls plug on Einstein Voice Assistant 19 Aug 2020 SearchCustomerExperience E-commerce business growth slows, but still a boom period 18 Aug 2020 SearchCustomerExperience Adobe AI-based Predictive Audiences added to Marketo Engage 03 Aug 2020 SearchCustomerExperience Oracle CX head Rob Tarkoff: Acquisition integrations complete 29 Jul 2020 SearchSAP SAP floats Qualtrics IPO 2 years after acquisition 27 Jul 2020 SearchCustomerExperience Microsoft releases voice of the customer platform 21 Jul 2020 SearchCustomerExperience Salesforce beefs up e-commerce order management features 21 Jul 2020 SearchCustomerExperience Salesforce Pardot, Interaction Studio get feature boosts 16 Jul 2020 SearchContentManagement Acquia launches digital experience platform 14 Jul 2020 SearchCustomerExperience Broken Pega RPA bots can heal themselves with new AI feature 14 Jul 2020 SearchCustomerExperience CCPA regulation enforcement begins; Salesforce an early target 09 Jul 2020 SearchCustomerExperience What is customer experience management (CEM or CXM)? 07 Jul 2020 SearchCustomerExperience Voice biometrics for CX detects customer age, fraud 02 Jul 2020 SearchCustomerExperience The role and responsibilities of a customer relationship manager 01 Jul 2020 SearchCustomerExperience Zendesk CRM adds email automation features 30 Jun 2020 SearchCustomerExperience Salesforce pushes forward with DNS security standard 25 Jun 2020 SearchCustomerExperience Salesforce collaboration gets mobile boost with new app 25 Jun 2020 SearchCustomerExperience Salesforce Trailhead adds Einstein AI for learners 23 Jun 2020 SearchCustomerExperience SAP C/4HANA leads discuss future of CX platform 19 Jun 2020 SearchCustomerExperience SAP C/4HANA users describe e-commerce pivots amid COVID-19 17 Jun 2020 SearchCustomerExperience Magento e-commerce content tools get Adobe AI boost 17 Jun 2020 SearchCustomerExperience Pandemic e-commerce trends point to massive growth 09 Jun 2020 SearchCustomerExperience Pegasystems debuts Pega Process Fabric CX integration tools 02 Jun 2020 SearchCustomerExperience Facebook Shops, Salesforce deliver quick e-commerce tools 29 May 2020 SearchCustomerExperience Pega Academy goes free with Trailhead-like badges 28 May 2020 SearchContentManagement Adobe Experience Manager buoys U.S. census during pandemic 21 May 2020 SearchCustomerExperience RevOps strategy keeps B2B sales moving during pandemic 20 May 2020 SearchContentManagement Microsoft buys Softomotive to boost Power Platform RPA 19 May 2020 SearchCustomerExperience Talkdesk adds virtual agents, rebrands CCaaS suite as CX Cloud 15 May 2020 SearchCustomerExperience Adobe releases AI tools for sales, marketing and e-commerce 14 May 2020 SearchCustomerExperience Salesforce coronavirus contact tracing platform goes national 12 May 2020 SearchCustomerExperience Pega adds unified messaging to customer case management 08 May 2020 SearchCustomerExperience Salesforce Lightning App Builder adds low-code forms features 07 May 2020 SearchCustomerExperience ServiceNow CSM navigates pandemic, partners with Adobe 05 May 2020 SearchCustomerExperience Customer service agents, chatbots dial up empathy in pandemic 04 May 2020 SearchCustomerExperience Live conferences shift to virtual events, yield surprising results 30 Apr 2020 SearchContentManagement Acquia releases Drupal 9 migration tools 27 Apr 2020 SearchCustomerExperience Martech budgets slashed, more layoffs loom amid COVID-19 24 Apr 2020 SearchCustomerExperience In COVID-19 economy, CX teams shrink despite greater need 20 Apr 2020 SearchCustomerExperience LogMeIn launches CCaaS platform to complement GoToConnect 15 Apr 2020 SearchContentManagement New OpenText CE apps, services roll out 09 Apr 2020 SearchContentManagement Box Shield adds malware detection 08 Apr 2020 SearchCustomerExperience Pivot to remote call centers difficult for some; others roll with it 06 Apr 2020 SearchCustomerExperience Adobe AI tools coming to Experience Cloud 31 Mar 2020 SearchCustomerExperience Salesforce Live web series offers tips for uncertain times 31 Mar 2020 SearchCustomerExperience Kansas City Royals spin up cloud contact center 26 Mar 2020 SearchCustomerExperience Zendesk Relater primes customers for remote call center work 24 Mar 2020 SearchContentManagement Vendors offer free remote work technology for telecommuting 20 Mar 2020 SearchContentManagement Box, Dropbox shore up clouds; Box-Microsoft integrations go live 18 Mar 2020 SearchCustomerExperience Direct mail automation spikes in wake of conference cancellations 13 Mar 2020 SearchCustomerExperience ServiceNow Orlando update adds tools for human and virtual agents 11 Mar 2020 SearchCustomerExperience Amazon chatbots to employ neural networks for CX 06 Mar 2020 SearchCustomerExperience Zendesk Sunshine CRM, social media upgrades released 04 Mar 2020 SearchContentManagement Contentful App Framework first major release under new CEO 28 Feb 2020 SearchCustomerExperience Salesforce Vlocity acquisition to aid vertical CRM integrations 27 Feb 2020 SearchContentManagement Adobe Acrobat DC integrates PDF tools inside Google Drive 25 Feb 2020 SearchCustomerExperience Salesforce Sydney event moves online amid coronavirus concerns 19 Feb 2020 SearchCustomerExperience Microsoft CDP leads 400-plus features in Dynamics 365 update 19 Feb 2020 SearchCustomerExperience Chief experience officers, chief customer officers on rise 17 Feb 2020 SearchCustomerExperience Google's Meena AI chatbot to eventually find its way into CX 13 Feb 2020 SearchCustomerExperience New leadership, new features for LinkedIn Sales Navigator 12 Feb 2020 SearchCustomerExperience Google's third-party cookies ban bolsters new data tracking tools 07 Feb 2020 SearchCustomerExperience Salesforce layoffs hit Customer Success at end of fiscal year 06 Feb 2020 SearchCustomerExperience Experts: Salesforce Evergage acquisition for personalization, not CDP 04 Feb 2020 SearchCustomerExperience Target CIO leads retailer's digital customer experience tech makeover 31 Jan 2020 SearchContentManagement Endpoint security key asset in $1.42B OpenText Carbonite acquisition 29 Jan 2020 SearchCustomerExperience Retail facial recognition and eye tracking the next tech wave, maybe 24 Jan 2020 SearchCustomerExperience Google Cloud retail strategy provides search, hosting, AI for stores 16 Jan 2020 SearchContentManagement Ex-SAP exec steers Episerver CMS toward digital experience market 15 Jan 2020 SearchCustomerExperience Microsoft, Salesforce, Oracle launch retail customer experience tools 13 Jan 2020 SearchCustomerExperience Elastic Path acquires Moltin for headless commerce, microservices 10 Jan 2020 SearchCustomerExperience Customer experience world catches up on CCPA regulations 09 Jan 2020 SearchCustomerExperience Customer data platform tools top priority list for big vendors 23 Dec 2019 SearchAWS How Amazon customer experience became e-commerce standard 17 Dec 2019 SearchCustomerExperience Deloitte launches Adobe Experience Platform accelerator 16 Dec 2019 SearchCustomerExperience Episerver expands B2B e-commerce footprint with Insite acquisition 16 Dec 2019 SearchCustomerExperience Qualtrics XM adds mobile, AI, information governance 13 Dec 2019 SearchContentManagement Acquia acquisition of AgilOne CDP signals CX platform expansion 11 Dec 2019 SearchCustomerExperience AppExchange, acquisitions key to the future of Salesforce 05 Dec 2019 SearchCustomerExperience Salesforce Trailblazer community must keep pace to fuel growth 05 Dec 2019 SearchCustomerExperience New Salesforce Customer 360 aims to unify data sources 21 Nov 2019 SearchCustomerExperience Salesforce Service Cloud Voice, Einstein Voice Assistant unveiled 19 Nov 2019 SearchCustomerExperience Salesforce mobile app, Trailhead Go rebuilt for iOS 18 Nov 2019 SearchCustomerExperience Adobe Experience Platform CDP adds marketer-friendly features 14 Nov 2019 SearchContentManagement Acquia cloud CMS on AWS, Vista cash flow raise user expectations 14 Nov 2019 SearchContentManagement Acquia, Drupal founder Dries Buytaert on open source, Vista, CDPs 13 Nov 2019 SearchContentManagement New Acquia Drupal tools show open source loyalty post-Vista deal 12 Nov 2019 SearchCustomerExperience Small customer data platforms fend off big tech with service, features 07 Nov 2019 SearchContentManagement Salesforce CMS: Users can publish without leaving platform 07 Nov 2019 SearchContentManagement Microsoft Power Platform adds chatbots; Flow now Power Automate 04 Nov 2019 SearchCustomerExperience Public sector's customer experience strategies analyzed, ranked 30 Oct 2019 SearchCustomerExperience Salesforce Financial Services Cloud adds mortgage tools 29 Oct 2019 SearchCustomerExperience Salesforce email marketing gets Einstein AI infusion 24 Oct 2019 SearchContentManagement Microsoft acquires Mover.io to ease OneDrive migrations 24 Oct 2019 1 2 3 4 5
