Don Fluckinger Senior News Writer - TechTarget - SearchCustomerExperience blog SearchCustomerExperience SAP customer data platform strategy comes into focus 05 Nov 2020 SearchCustomerExperience Twilio's Segment acquisition recasts UCaaS vendor as CX 02 Nov 2020 SearchCustomerExperience Holiday e-commerce set to surge 30 Oct 2020 SearchCustomerExperience Oracle CX targets communications industry with new apps 29 Oct 2020 SearchContentManagement OpenText cloud suite adds developer, experience features 26 Oct 2020 SearchContentManagement Hyland acquires Alfresco ECM, content services 23 Oct 2020 SearchCustomerExperience CEOs discuss Twilio's Segment customer data platform buy 22 Oct 2020 SearchCustomerExperience Salesforce Work.com gets customer, employee experience tools 20 Oct 2020 SearchContentManagement Acquia Drupal, Marketing Cloud get feature boosts 20 Oct 2020 SearchCustomerExperience SAP CDP the latest customer data platform on a crowded block 14 Oct 2020 SearchContentManagement Hyland Software CEO discusses Alfresco, RPA, blockchain 08 Oct 2020 SearchCustomerExperience Twilio adds video developer tools, field service app, Flex apps 08 Oct 2020 SearchCustomerExperience Pega Value Finder marketing tool uses AI to find segments 06 Oct 2020 SearchCustomerExperience Microsoft CDP adds cross-channel analytics 01 Oct 2020 SearchCustomerExperience Salesforce Vlocity acquisition gives rise to new industry clouds 30 Sep 2020 SearchCustomerExperience Adobe Experience Platform, Oracle CX add CDP connections 29 Sep 2020 SearchCustomerExperience Salesforce delivers CDP, DXP and sales meeting tools 23 Sep 2020 SearchCustomerExperience HubSpot CRM gets enterprise makeover 22 Sep 2020 SearchCustomerExperience Microsoft Dynamics 365 Customer Service to add voice channel 22 Sep 2020 SearchCustomerExperience Oracle CX upgrades focus on field service, contact center 18 Sep 2020 SearchContentManagement Box Shield, mobile app upgrades on the way 16 Sep 2020 SearchContentManagement Episerver to buy Optimizely, adds to CMS, e-commerce suite 10 Sep 2020 SearchCustomerExperience Salesforce e-commerce capabilities to expand with Mobify 08 Sep 2020 SearchCustomerExperience Emerging Genesys cloud strategy makes Amazon friend and foe 03 Sep 2020 SearchCustomerExperience Salesforce Field Service features added to Winter '21 Release 01 Sep 2020 SearchCustomerExperience Twilio Flex deployed for COVID-19 contact-tracing agents 28 Aug 2020 SearchCustomerExperience Salesforce confirms around 1,000 layoffs after monster quarter 26 Aug 2020 SearchCustomerExperience Zendesk Support, Sunshine CRM expand data sharing, analytics 25 Aug 2020 SearchCustomerExperience Salesforce pulls plug on Einstein Voice Assistant 19 Aug 2020 SearchCustomerExperience E-commerce business growth slows, but still a boom period 18 Aug 2020 SearchCustomerExperience Adobe AI-based Predictive Audiences added to Marketo Engage 03 Aug 2020 SearchCustomerExperience Oracle CX head Rob Tarkoff: Acquisition integrations complete 29 Jul 2020 SearchSAP SAP floats Qualtrics IPO 2 years after acquisition 27 Jul 2020 SearchCustomerExperience Microsoft releases voice of the customer platform 21 Jul 2020 SearchCustomerExperience Salesforce beefs up e-commerce order management features 21 Jul 2020 SearchCustomerExperience Salesforce Pardot, Interaction Studio get feature boosts 16 Jul 2020 SearchContentManagement Acquia launches digital experience platform 14 Jul 2020 SearchCustomerExperience Broken Pega RPA bots can heal themselves with new AI feature 14 Jul 2020 SearchCustomerExperience CCPA regulation enforcement begins; Salesforce an early target 09 Jul 2020 SearchCustomerExperience What is customer experience management (CEM or CXM)? 07 Jul 2020 SearchCustomerExperience Voice biometrics for CX detects customer age, fraud 02 Jul 2020 SearchCustomerExperience The role and responsibilities of a customer relationship manager 01 Jul 2020 SearchCustomerExperience Zendesk CRM adds email automation features 30 Jun 2020 SearchCustomerExperience Salesforce pushes forward with DNS security standard 25 Jun 2020 SearchCustomerExperience Salesforce collaboration gets mobile boost with new app 25 Jun 2020 SearchCustomerExperience Salesforce Trailhead adds Einstein AI for learners 23 Jun 2020 SearchCustomerExperience SAP C/4HANA leads discuss future of CX platform 19 Jun 2020 SearchCustomerExperience SAP C/4HANA users describe e-commerce pivots amid COVID-19 17 Jun 2020 SearchCustomerExperience Magento e-commerce content tools get Adobe AI boost 17 Jun 2020 SearchCustomerExperience Pandemic e-commerce trends point to massive growth 09 Jun 2020 SearchCustomerExperience Pegasystems debuts Pega Process Fabric CX integration tools 02 Jun 2020 SearchCustomerExperience Facebook Shops, Salesforce deliver quick e-commerce tools 29 May 2020 SearchCustomerExperience Pega Academy goes free with Trailhead-like badges 28 May 2020 SearchContentManagement Adobe Experience Manager buoys U.S. census during pandemic 21 May 2020 SearchCustomerExperience RevOps strategy keeps B2B sales moving during pandemic 20 May 2020 SearchContentManagement Microsoft buys Softomotive to boost Power Platform RPA 19 May 2020 SearchCustomerExperience Talkdesk adds virtual agents, rebrands CCaaS suite as CX Cloud 15 May 2020 SearchCustomerExperience Adobe releases AI tools for sales, marketing and e-commerce 14 May 2020 SearchCustomerExperience Salesforce coronavirus contact tracing platform goes national 12 May 2020 SearchCustomerExperience Pega adds unified messaging to customer case management 08 May 2020 SearchCustomerExperience Salesforce Lightning App Builder adds low-code forms features 07 May 2020 SearchCustomerExperience ServiceNow CSM navigates pandemic, partners with Adobe 05 May 2020 SearchCustomerExperience Customer service agents, chatbots dial up empathy in pandemic 04 May 2020 SearchCustomerExperience Live conferences shift to virtual events, yield surprising results 30 Apr 2020 SearchContentManagement Acquia releases Drupal 9 migration tools 27 Apr 2020 SearchCustomerExperience Martech budgets slashed, more layoffs loom amid COVID-19 24 Apr 2020 SearchCustomerExperience In COVID-19 economy, CX teams shrink despite greater need 20 Apr 2020 SearchCustomerExperience LogMeIn launches CCaaS platform to complement GoToConnect 15 Apr 2020 SearchContentManagement New OpenText CE apps, services roll out 09 Apr 2020 SearchContentManagement Box Shield adds malware detection 08 Apr 2020 SearchCustomerExperience Pivot to remote call centers difficult for some; others roll with it 06 Apr 2020 SearchCustomerExperience Adobe AI tools coming to Experience Cloud 31 Mar 2020 SearchCustomerExperience Salesforce Live web series offers tips for uncertain times 31 Mar 2020 SearchCustomerExperience Kansas City Royals spin up cloud contact center 26 Mar 2020 SearchCustomerExperience Zendesk Relater primes customers for remote call center work 24 Mar 2020 SearchContentManagement Vendors offer free remote work technology for telecommuting 20 Mar 2020 SearchContentManagement Box, Dropbox shore up clouds; Box-Microsoft integrations go live 18 Mar 2020 SearchCustomerExperience Direct mail automation spikes in wake of conference cancellations 13 Mar 2020 SearchCustomerExperience ServiceNow Orlando update adds tools for human and virtual agents 11 Mar 2020 SearchCustomerExperience Amazon chatbots to employ neural networks for CX 06 Mar 2020 SearchCustomerExperience Zendesk Sunshine CRM, social media upgrades released 04 Mar 2020 SearchContentManagement Contentful App Framework first major release under new CEO 28 Feb 2020 SearchCustomerExperience Salesforce Vlocity acquisition to aid vertical CRM integrations 27 Feb 2020 SearchContentManagement Adobe Acrobat DC integrates PDF tools inside Google Drive 25 Feb 2020 SearchCustomerExperience Salesforce Sydney event moves online amid coronavirus concerns 19 Feb 2020 SearchCustomerExperience Microsoft CDP leads 400-plus features in Dynamics 365 update 19 Feb 2020 SearchCustomerExperience Chief experience officers, chief customer officers on rise 17 Feb 2020 SearchCustomerExperience Google's Meena AI chatbot to eventually find its way into CX 13 Feb 2020 SearchCustomerExperience New leadership, new features for LinkedIn Sales Navigator 12 Feb 2020 SearchCustomerExperience Google's third-party cookies ban bolsters new data tracking tools 07 Feb 2020 SearchCustomerExperience Salesforce layoffs hit Customer Success at end of fiscal year 06 Feb 2020 SearchCustomerExperience Experts: Salesforce Evergage acquisition for personalization, not CDP 04 Feb 2020 SearchCustomerExperience Target CIO leads retailer's digital customer experience tech makeover 31 Jan 2020 SearchContentManagement Endpoint security key asset in $1.42B OpenText Carbonite acquisition 29 Jan 2020 SearchCustomerExperience Retail facial recognition and eye tracking the next tech wave, maybe 24 Jan 2020 SearchCustomerExperience Google Cloud retail strategy provides search, hosting, AI for stores 16 Jan 2020 SearchContentManagement Ex-SAP exec steers Episerver CMS toward digital experience market 15 Jan 2020 SearchCustomerExperience Microsoft, Salesforce, Oracle launch retail customer experience tools 13 Jan 2020 SearchCustomerExperience Elastic Path acquires Moltin for headless commerce, microservices 10 Jan 2020 SearchCustomerExperience Customer experience world catches up on CCPA regulations 09 Jan 2020 1 2 3 4 5
