Don Fluckinger Senior News Writer, TechTarget blog Customer Experience How bad writing, templates and chatbots kill customer service 29 Dec 2021 Customer Experience Biden targets federal CX improvements with executive order 16 Dec 2021 Customer Experience ServiceNow-Qualtrics partnership tackles total experience 15 Dec 2021 Customer Experience Automating customer service empathy a work in progress 09 Dec 2021 App Architecture MuleSoft to add API management, governance tools 07 Dec 2021 Customer Experience Amazon Connect adds quick bot setup, call summarization 03 Dec 2021 Customer Experience More marketing personalization from AWS, Pegasystems 02 Dec 2021 Customer Experience Technology drives holiday shopping for retail, e-commerce 29 Nov 2021 Customer Experience Cisco customer experience manager: What makes good tech CX 22 Nov 2021 Customer Experience Genesys, Google bolster contact center connections 16 Nov 2021 Content Management OpenText to add email encryption, developer tools, O365 hooks 16 Nov 2021 Customer Experience Augmented reality emerges in customer experience tech 11 Nov 2021 Customer Experience Salesforce expands consumer packaged goods cloud 04 Nov 2021 Customer Experience Microsoft Customer Experience Platform debuts 02 Nov 2021 Customer Experience Zendesk to acquire SurveyMonkey parent Momentive 01 Nov 2021 Customer Experience Salesforce Field Service adds scheduling, Lightning web tools 28 Oct 2021 Content Management Acquia adds CDP, digital experience platform features 26 Oct 2021 Content Management Adobe adds Workfront integrations to creative, marketing apps 25 Oct 2021 Customer Experience Genesys contact center cloud gets acquisition boost 22 Oct 2021 Customer Experience Twilio releases Engage marketing automation platform 20 Oct 2021 Content Management OpenText releases document capture, Salesforce integrations 14 Oct 2021 Customer Experience HubSpot CRM adds B2B online payments processing 12 Oct 2021 Content Management Hyland execs offer insight into content services roadmap 07 Oct 2021 Content Management Box adds ransomware content security 06 Oct 2021 Customer Experience Qualtrics releases Experience ID customer profile platform 06 Oct 2021 Customer Experience Contact center agents' post-pandemic future 02 Oct 2021 Customer Experience Amazon Connect adds voice ID, agent assist features 30 Sep 2021 Customer Experience Benioff: Salesforce-Slack merger supports hybrid workforce 22 Sep 2021 Customer Experience More Salesforce-Slack integrations to come 21 Sep 2021 Customer Experience Oracle Fusion Marketing enables campaign orchestration 20 Sep 2021 Customer Experience Salesforce automation tools for 2022: RPA, document ingestion 16 Sep 2021 Customer Experience Salesforce Marketing Cloud to get analytics boost 15 Sep 2021 Customer Experience Infosys releases headless commerce services bundle 09 Sep 2021 Customer Experience Salesforce Service Cloud to add Servicetrace RPA, Slack 09 Sep 2021 Content Management Acquia acquires Widen digital asset management 08 Sep 2021 Customer Experience FACE Act aims to improve government CX 02 Sep 2021 Customer Experience New features coming for Salesforce Sales Cloud 01 Sep 2021 Customer Experience Qualtrics adds BrandXM experience management tool 25 Aug 2021 Content Management Adobe buys Frame.io cloud video review platform for $1.275B 20 Aug 2021 Customer Experience Initial Salesforce-Slack integrations: Sales, service, marketing 17 Aug 2021 Customer Experience Meet the CIO who keeps the Salesforce platform running 16 Aug 2021 Customer Experience Adobe, Salesforce expand health clouds 10 Aug 2021 Customer Experience Nice expands contact center AI offering with ContactEngine buy 28 Jul 2021 Customer Experience OpenText releases customer data platform 27 Jul 2021 Content Management Box Sign gives business users built-in digital signature tool 26 Jul 2021 Content Management Adobe launches PDF extraction, generation APIs 22 Jul 2021 Customer Experience Redpoint Global moves into data quality as a service 20 Jul 2021 Customer Experience Salesforce to pull plug on Audience Studio DMP 15 Jul 2021 Customer Experience Salesforce Industries' Media Cloud adds ad management 14 Jul 2021 Content Management Acquia releases employee experience features for DX platform 13 Jul 2021 Customer Experience Brands opt for headless e-commerce vs. traditional commerce 12 Jul 2021 Customer Experience Google gives third-party cookies a stay of execution 01 Jul 2021 Customer Experience E-commerce giant Shopify upgrades Liquid, dev tools 29 Jun 2021 Customer Experience Salesforce previews low-code, pro-code developer tools 23 Jun 2021 Customer Experience Retail tech propels stores past the pandemic 22 Jun 2021 Customer Experience Salesforce adds more HR, employee tools to Work.com 17 Jun 2021 Customer Experience SAP Spartacus, headless and Commerce Cloud take center stage 15 Jun 2021 Customer Experience Salesforce Industries rolls out banking AI compliance tools 09 Jun 2021 Customer Experience Salesforce plugs CDP, WhatsApp into marketing, e-commerce 02 Jun 2021 Customer Experience SAP Upscale Commerce gets reboot 02 Jun 2021 Customer Experience Post-pandemic digital customer experience: What will change? 28 May 2021 Customer Experience HubSpot embraces competitor CRM systems, adds RevOps features 24 May 2021 Customer Experience ServiceNow's vision for AI, customer service management 19 May 2021 Customer Experience Salesforce rebrands CDP, adds marketing features 14 May 2021 Customer Experience Salesforce low-code features in beta; GA slated for winter 12 May 2021 Customer Experience Oracle CX adds subscription management, 3-D ad measurement 12 May 2021 Customer Experience Pegasystems enhances customer service, CX workflows 04 May 2021 Customer Experience Apple iOS 14.5 App Tracking Transparency rewires martech 30 Apr 2021 Content Management Box Shield adds enterprise content security features 27 Apr 2021 Content Management Adobe Commerce users get AI search for sites 27 Apr 2021 Customer Experience Salesforce Service Cloud to add features, partners 21 Apr 2021 Customer Experience Salesforce Digital 360 for Industries adds developer tools 19 Apr 2021 Content Management OpenText releases Cloud Editions content services updates 14 Apr 2021 Customer Experience Qualtrics XM/OS ties together experience data for users 13 Apr 2021 Customer Experience Salesforce updates vaccine distribution tool ahead of surge 08 Apr 2021 Customer Experience Microsoft pushes deeper into Dynamics 365 industry clouds 07 Apr 2021 Customer Experience How post-pandemic B2B e-commerce tech stacks will look 05 Apr 2021 Customer Experience Qualtrics adds XM tools for marketing, service, B2B sales users 01 Apr 2021 Customer Experience Twilio Segment CEO Peter Reinhardt on the future of CDPs 26 Mar 2021 Customer Experience Salesforce updates Sales Cloud for remote work 24 Mar 2021 Customer Experience Acquia digital experience platform adds CX-friendly tools 24 Mar 2021 Customer Experience Optimizely shores up DX platform with Zaius CDP acquisition 23 Mar 2021 Content Management Adobe courts small businesses with Acrobat Pro package 18 Mar 2021 Customer Experience ServiceMax releases Engage field service management app 16 Mar 2021 Customer Experience Salesforce users get Einstein ABM tools for Pardot 16 Mar 2021 Customer Experience ServiceNow Customer Service Management grows in Quebec 11 Mar 2021 Customer Experience Sitecore makes personalization, e-commerce acquisitions 04 Mar 2021 Customer Experience Upland Software acquires BlueVenn marketing automation CDP 03 Mar 2021 Customer Experience Salesforce tackles B2B rebate management automation 02 Mar 2021 Customer Experience Microsoft Dynamics 365 adds customer journey orchestration 02 Mar 2021 Customer Experience Salesforce Field Service spring release adds map features 26 Feb 2021 Customer Experience Digital queues avert COVID-19 vaccine registration crashes 24 Feb 2021 Customer Experience Qualtrics vaccine management gains steam among states 18 Feb 2021 Customer Experience Amazon bolsters e-commerce for small business with Selz buy 18 Feb 2021 Customer Experience Email marketing tools sustain old channel with personalization 16 Feb 2021 Customer Experience Oracle CX updates focus on loyalty tech, B2B selling, service 10 Feb 2021 Customer Experience Adobe releases headless commerce developer tools 08 Feb 2021 Customer Experience Google DialogFlow CX brings industry-specific chatbots 27 Jan 2021 Customer Experience ServiceNow, Salesforce deliver vaccine management tech 27 Jan 2021 Customer Experience Acquia launches headless commerce integration 21 Jan 2021 1 2 3 4 5
