Don Fluckinger Senior News Writer, TechTarget Search Customer Experience SAP brings CX apps under one platform, debuts CX AI Toolkit 04 Jun 2024 Search Customer Experience Build or buy fintech AI? To Mastercard, the answer is 'both' 03 Jun 2024 Search Customer Experience Salesforce Service Cloud adds Einstein generative AI tools 23 May 2024 Search Customer Experience Salesforce to roll out marketing, e-commerce Einstein Copilots 22 May 2024 Search Customer Experience MuleSoft integration tackles EDI supply chain data issues 17 May 2024 Search Customer Experience Avaya looks ahead with acquisition, cloud CX, RingCentral deal 15 May 2024 Search Customer Experience Genesys debuts customer service GenAI, journey management 14 May 2024 Search Customer Experience Salesforce adds generative AI tools to Education Cloud 14 May 2024 Search Customer Experience Sprinklr's AI digital twin for CX emulates whole companies 07 May 2024 Search Customer Experience With Tribble, RFP writers get their own shot of generative AI 02 May 2024 Search Customer Experience Google delays third-party 'Cookiepocalypse' until 2025 26 Apr 2024 Search Customer Experience Salesforce Financial Services Cloud gets GenAI for banking 25 Apr 2024 Search Customer Experience Oracle expands generative AI across its CX applications 25 Apr 2024 Search Customer Experience HubSpot embraces GenAI with Service Hub updates and more 24 Apr 2024 Search Customer Experience SAP Emarsys launches Product Finder AI shopping tool 22 Apr 2024 Search Customer Experience Zendesk users get generative AI infusion for customer service 16 Apr 2024 Search Content Management OpenText expands GenAI for enterprise content, IoT 15 Apr 2024 Search Customer Experience Google releases GenAI Creative Agent for designers, marketers 09 Apr 2024 Search Customer Experience Sendbird launches in-app business messaging, dashboard 08 Apr 2024 Search Customer Experience Why Alphabet might acquire HubSpot: Data, data and more data 05 Apr 2024 Search Customer Experience AWS, Google release contact center GenAI tools 01 Apr 2024 Search Unified Communications Avaya simplifies contact center line, inks Zoom partnership 28 Mar 2024 Search Customer Experience Talkdesk releases on-prem AI contact center automation suite 26 Mar 2024 Search Unified Communications Cisco releases Webex AI Assistant for office, contact center 26 Mar 2024 Search Customer Experience Salesforce Field Service users get generative AI helpers 22 Mar 2024 Search Customer Experience Oracle adds generative AI tools to Fusion CX applications 14 Mar 2024 Search Customer Experience Zendesk to acquire AI customer service bot startup Ultimate 13 Mar 2024 Search Customer Experience Salesforce users empowered to build no-code Einstein Copilots 06 Mar 2024 Search Content Management Box AI adds Microsoft Azure OpenAI Service integration 05 Mar 2024 Search Customer Experience What's next for Salesforce Einstein AI and Data Cloud 04 Mar 2024 Search Customer Experience Google unfazed by advertiser criticism of third-party cookie plan 28 Feb 2024 Search Virtual Desktop Broadcom to sell VMware EUC division to KKR for $3.8B 26 Feb 2024 Search Content Management Reading long PDFs less painful with Adobe AI Assistant tool 23 Feb 2024 Search Customer Experience GenAI chatbots for customer care create new level of liability 21 Feb 2024 Search Customer Experience Sitecore to bring more generative AI XM, XP clouds 15 Feb 2024 Search Customer Experience Email marketers feel Google, Yahoo DMARC policy change 07 Feb 2024 Search Content Management Box acquires no-code document automation tool Crooze 24 Jan 2024 Search Enterprise AI Watsonx AI bots assist IBM Consulting in client GenAI projects 23 Jan 2024 Search Enterprise Desktop Build that elusive, winning generative AI business strategy 22 Jan 2024 Search Enterprise Desktop Microsoft delivers Copilot Pro, eliminates 300 seat minimum 17 Jan 2024 Search Content Management DXP vendors: More generative AI tools for websites to come 10 Jan 2024 Search Customer Experience Google begins phasing out third-party cookies in Chrome 04 Jan 2024 Search Data Center Where AI and quantum computing meet 03 Jan 2024 Search Content Management Abandoning Figma merger will cost Adobe $1 billion 20 Dec 2023 Search Enterprise Desktop Intel Core Ultra CPUs with neural processing runs AI on PCs 15 Dec 2023 Search Data Center AMD Instinct MI300 AI accelerator takes aim at Nvidia GPUs 06 Dec 2023 Search Data Center IBM quantum computers make sizable leap 05 Dec 2023 Search Virtual Desktop Amazon thin client spurs conversation about replacing laptops 30 Nov 2023 Search Virtual Desktop AWS' remote work gambit: Amazon WorkSpaces Thin Client 27 Nov 2023 Search Content Management Acquia takes on web content accessibility with Monsido buy 20 Nov 2023 Search Enterprise Desktop What IT admins and office workers get in MS 365 Copilot 15 Nov 2023 Search Content Management Acquia CEO on DXP's future, content AI, acquisition strategy 13 Nov 2023 Search Content Management Microsoft's Copilot AI assistant brings upside, cost and risk 02 Nov 2023 Search Content Management Box adds Google Vertex AI integration for document AI 01 Nov 2023 Search Enterprise Desktop Chip giant Nvidia takes on Intel with Arm CPUs for Windows PCs 25 Oct 2023 Search Content Management OneDrive 3.0 gets Microsoft 365 Copilot, refreshed interface 20 Oct 2023 Search Content Management Box and OpenAI CEOs discuss the future of enterprise AI 12 Oct 2023 Search Content Management OpenText's Aviator AI services 10 years in the making 10 Oct 2023 Search Customer Experience What is customer experience management (CXM)? Ultimate guide 10 Aug 2023 Search Customer Experience Meta's Threads erupts as potential customer service channel 19 Jul 2023 Search Customer Experience What is the role of a customer relationship manager? 06 Jul 2023 Search Customer Experience Monitor generative AI in customer experiences -- or else 15 Jun 2023 Search Customer Experience Customer service drives retention, operational efficiency 27 Apr 2023 Search Customer Experience How generative AI will sink or swim in customer service 29 Mar 2023 Search Customer Experience marketing automation 28 Feb 2023 Search Customer Experience Salesforce 2023 layoff plans follow recent executive exodus 04 Jan 2023 Search Customer Experience Digital marketing tips for growth amid economic uncertainty 03 Jan 2023 Search Customer Experience AI bots lack one critical skill for customer service jobs 22 Dec 2022 Search Customer Experience MuleSoft CEO Brent Hayward on Salesforce integrations, APIs 13 Dec 2022 Search Customer Experience Salesforce-Slack integrations continue as cofounder departs 08 Dec 2022 Search Customer Experience Amazon Connect users get Contact Lens AI chat analytics 29 Nov 2022 Search Content Management OpenText's CEO on content AI, cloud strategy and hybrid work 22 Nov 2022 Search CIO Bayer's compliance automation pays off 18 Nov 2022 Search Customer Experience Salesforce releases Genie for Healthcare, Patient 360 additions 10 Nov 2022 Search Customer Experience Zendesk updates focus on customer service AI 'ticket triage' 09 Nov 2022 Search Customer Experience Twilio delivers API-driven customer engagement platform 02 Nov 2022 Search Customer Experience Contact centers weather pandemic, but are very different now 26 Oct 2022 Search Content Management Acquia releases open source headless CMS accelerator 26 Oct 2022 Search Customer Experience Salesforce releases cloud contact center update 25 Oct 2022 Search Customer Experience Qualtrics tackles contact center experience measurement 19 Oct 2022 Search Customer Experience Oracle pushes forward with CX tech amid layoff cycle 19 Oct 2022 Search Content Management Box boosts content collaboration with Notes reboot 13 Oct 2022 Search Customer Experience Salesforce Industries adds Automotive Cloud CRM 13 Oct 2022 Search Content Management Microsoft releases SharePoint Syntex content AI services 12 Oct 2022 Search Customer Experience Microsoft adds conversational AI to Dynamics 365 12 Oct 2022 Search Customer Experience OpenText shares customer experience cloud platform roadmap 06 Oct 2022 Search Content Management OpenText enhances CX package, customer data platform 04 Oct 2022 Search Customer Experience Digital customer experience top of mind for PGA Tour 29 Sep 2022 Search Customer Experience Salesforce's Marc Benioff and Bret Taylor the latest co-CEO trial 27 Sep 2022 Search Customer Experience Microsoft Viva Sales CRM automation focuses on end users 22 Sep 2022 Search Customer Experience Salesforce customers react as details about Genie emerge 21 Sep 2022 Search Customer Experience Salesforce Genie integrates automation, CDP, AI features 20 Sep 2022 Search Customer Experience Salesforce new training goal: 20K new admins, developers 15 Sep 2022 Search Customer Experience Salesforce adds automation features across Customer 360 14 Sep 2022 Search Customer Experience NFTs can boost customer loyalty -- if people would chill out 13 Sep 2022 Search Customer Experience HubSpot's growing CRM takes on Salesforce -- but not head-on 08 Sep 2022 Search Customer Experience DOT dashboard, Biden regs address airline customer service 31 Aug 2022 Search Content Management OpenText to acquire Micro Focus for $6B 29 Aug 2022 Search Customer Experience Cloud e-commerce revives product information management tech 26 Aug 2022 Search Customer Experience Salesforce offers new pricing option with 'Easy' subscription 22 Aug 2022 1 2 3 4 5 6 7
