Don Fluckinger Senior News Writer - TechTarget - SearchCustomerExperience blog SearchCustomerExperience Post-pandemic digital customer experience: What will change? 28 May 2021 SearchCustomerExperience HubSpot embraces competitor CRM systems, adds RevOps features 24 May 2021 SearchCustomerExperience ServiceNow's vision for AI, customer service management 19 May 2021 SearchCustomerExperience Salesforce rebrands CDP, adds marketing features 14 May 2021 SearchCustomerExperience Salesforce low-code features in beta; GA slated for winter 12 May 2021 SearchCustomerExperience Oracle CX adds subscription management, 3-D ad measurement 12 May 2021 SearchCustomerExperience Pegasystems enhances customer service, CX workflows 04 May 2021 SearchCustomerExperience Apple iOS 14.5 App Tracking Transparency rewires martech 30 Apr 2021 SearchContentManagement Box Shield adds enterprise content security features 27 Apr 2021 SearchContentManagement Adobe Commerce users get AI search for sites 27 Apr 2021 SearchCustomerExperience Salesforce Service Cloud to add features, partners 21 Apr 2021 SearchCustomerExperience Salesforce Digital 360 for Industries adds developer tools 19 Apr 2021 SearchContentManagement OpenText releases Cloud Editions content services updates 14 Apr 2021 SearchCustomerExperience Qualtrics XM/OS ties together experience data for users 13 Apr 2021 SearchCustomerExperience Salesforce updates vaccine distribution tool ahead of surge 08 Apr 2021 SearchCustomerExperience Microsoft pushes deeper into Dynamics 365 industry clouds 07 Apr 2021 SearchCustomerExperience How post-pandemic B2B e-commerce tech stacks will look 05 Apr 2021 SearchCustomerExperience Qualtrics adds XM tools for marketing, service, B2B sales users 01 Apr 2021 SearchCustomerExperience Twilio Segment CEO Peter Reinhardt on the future of CDPs 26 Mar 2021 SearchCustomerExperience Salesforce updates Sales Cloud for remote work 24 Mar 2021 SearchCustomerExperience Acquia digital experience platform adds CX-friendly tools 24 Mar 2021 SearchCustomerExperience Optimizely shores up DX platform with Zaius CDP acquisition 23 Mar 2021 SearchContentManagement Adobe courts small businesses with Acrobat Pro package 18 Mar 2021 SearchCustomerExperience ServiceMax releases Engage field service management app 16 Mar 2021 SearchCustomerExperience Salesforce users get Einstein ABM tools for Pardot 16 Mar 2021 SearchCustomerExperience ServiceNow Customer Service Management grows in Quebec 11 Mar 2021 SearchCustomerExperience Sitecore makes personalization, e-commerce acquisitions 04 Mar 2021 SearchCustomerExperience Upland Software acquires BlueVenn marketing automation CDP 03 Mar 2021 SearchCustomerExperience Salesforce tackles B2B rebate management automation 02 Mar 2021 SearchCustomerExperience Microsoft Dynamics 365 adds customer journey orchestration 02 Mar 2021 SearchCustomerExperience Salesforce Field Service spring release adds map features 26 Feb 2021 SearchCustomerExperience Digital queues avert COVID-19 vaccine registration crashes 24 Feb 2021 SearchCustomerExperience Qualtrics vaccine management gains steam among states 18 Feb 2021 SearchCustomerExperience Amazon bolsters e-commerce for small business with Selz buy 18 Feb 2021 SearchCustomerExperience Email marketing tools sustain old channel with personalization 16 Feb 2021 SearchCustomerExperience Oracle CX updates focus on loyalty tech, B2B selling, service 10 Feb 2021 SearchCustomerExperience Adobe releases headless commerce developer tools 08 Feb 2021 SearchCustomerExperience Google DialogFlow CX brings industry-specific chatbots 27 Jan 2021 SearchCustomerExperience ServiceNow, Salesforce deliver vaccine management tech 27 Jan 2021 SearchCustomerExperience Acquia launches headless commerce integration 21 Jan 2021 SearchCustomerExperience AWS contact center AI services expand to Salesforce, Avaya 21 Jan 2021 SearchCustomerExperience Capitol riots spark e-commerce terms of service enforcement 14 Jan 2021 SearchCustomerExperience National Retail Federation tackles political unrest, COVID-19 13 Jan 2021 SearchCustomerExperience Pegasystems acquires Qurious.io for Pega Customer Service 12 Jan 2021 SearchCustomerExperience Salesforce Ventures tops $3 billion invested 11 Jan 2021 SearchCustomerExperience Salesforce's acquisitions lead CX tech buying spree in 2020 23 Dec 2020 SearchCustomerExperience Customer data platforms dominate CX technology headlines 23 Dec 2020 SearchCustomerExperience Content drives new B2B e-commerce 22 Dec 2020 SearchCustomerExperience Standalone customer data platforms weather big competition 10 Dec 2020 SearchCustomerExperience Salesforce workflow automation tools, Hyperforce debut 02 Dec 2020 SearchCustomerExperience Salesforce adds customer service management features 02 Dec 2020 SearchCustomerExperience Salesforce to acquire Slack for $27.7 billion 01 Dec 2020 SearchCustomerExperience Adobe CDP adds B2B-friendly features 24 Nov 2020 SearchCustomerExperience Salesforce Customer 360 Truth services go live 17 Nov 2020 SearchCustomerExperience Salesforce Revenue Cloud bolsters B2B e-commerce workflows 12 Nov 2020 SearchCustomerExperience Adobe to acquire Workfront for $1.5 billion 10 Nov 2020 SearchCustomerExperience Zendesk, WhatsApp cozy up with co-development partnership 10 Nov 2020 SearchCustomerExperience Oracle CX suite adds tools for sales teams, digital commerce 09 Nov 2020 SearchCustomerExperience Adobe forges data partnerships for Experience Platform 06 Nov 2020 SearchCustomerExperience SAP CX application stack grows with addition of Emarsys 05 Nov 2020 SearchCustomerExperience SAP customer data platform strategy comes into focus 05 Nov 2020 SearchCustomerExperience Twilio's Segment acquisition recasts UCaaS vendor as CX 02 Nov 2020 SearchCustomerExperience Holiday e-commerce set to surge 30 Oct 2020 SearchCustomerExperience Oracle CX targets communications industry with new apps 29 Oct 2020 SearchContentManagement OpenText cloud suite adds developer, experience features 26 Oct 2020 SearchContentManagement Hyland acquires Alfresco ECM, content services 23 Oct 2020 SearchCustomerExperience CEOs discuss Twilio's Segment customer data platform buy 22 Oct 2020 SearchCustomerExperience Salesforce Work.com gets customer, employee experience tools 20 Oct 2020 SearchContentManagement Acquia Drupal, Marketing Cloud get feature boosts 20 Oct 2020 SearchCustomerExperience SAP CDP the latest customer data platform on a crowded block 14 Oct 2020 SearchContentManagement Hyland Software CEO discusses Alfresco, RPA, blockchain 08 Oct 2020 SearchCustomerExperience Twilio adds video developer tools, field service app, Flex apps 08 Oct 2020 SearchCustomerExperience Pega Value Finder marketing tool uses AI to find segments 06 Oct 2020 SearchCustomerExperience Microsoft CDP adds cross-channel analytics 01 Oct 2020 SearchCustomerExperience Salesforce Vlocity acquisition gives rise to new industry clouds 30 Sep 2020 SearchCustomerExperience Adobe Experience Platform, Oracle CX add CDP connections 29 Sep 2020 SearchCustomerExperience Salesforce delivers CDP, DXP and sales meeting tools 23 Sep 2020 SearchCustomerExperience HubSpot CRM gets enterprise makeover 22 Sep 2020 SearchCustomerExperience Microsoft Dynamics 365 Customer Service to add voice channel 22 Sep 2020 SearchCustomerExperience Oracle CX upgrades focus on field service, contact center 18 Sep 2020 SearchContentManagement Box Shield, mobile app upgrades on the way 16 Sep 2020 SearchContentManagement Episerver to buy Optimizely, adds to CMS, e-commerce suite 10 Sep 2020 SearchCustomerExperience Salesforce e-commerce capabilities to expand with Mobify 08 Sep 2020 SearchCustomerExperience Emerging Genesys cloud strategy makes Amazon friend and foe 03 Sep 2020 SearchCustomerExperience Salesforce Field Service features added to Winter '21 Release 01 Sep 2020 SearchCustomerExperience Twilio Flex deployed for COVID-19 contact-tracing agents 28 Aug 2020 SearchCustomerExperience Salesforce confirms around 1,000 layoffs after monster quarter 26 Aug 2020 SearchCustomerExperience Zendesk Support, Sunshine CRM expand data sharing, analytics 25 Aug 2020 SearchCustomerExperience Salesforce pulls plug on Einstein Voice Assistant 19 Aug 2020 SearchCustomerExperience E-commerce business growth slows, but still a boom period 18 Aug 2020 SearchCustomerExperience Adobe AI-based Predictive Audiences added to Marketo Engage 03 Aug 2020 SearchCustomerExperience Oracle CX head Rob Tarkoff: Acquisition integrations complete 29 Jul 2020 SearchSAP SAP floats Qualtrics IPO 2 years after acquisition 27 Jul 2020 SearchCustomerExperience Microsoft releases voice of the customer platform 21 Jul 2020 SearchCustomerExperience Salesforce beefs up e-commerce order management features 21 Jul 2020 SearchCustomerExperience Salesforce Pardot, Interaction Studio get feature boosts 16 Jul 2020 SearchContentManagement Acquia launches digital experience platform 14 Jul 2020 SearchCustomerExperience Broken Pega RPA bots can heal themselves with new AI feature 14 Jul 2020 SearchCustomerExperience CCPA regulation enforcement begins; Salesforce an early target 09 Jul 2020 SearchCustomerExperience What is customer experience management (CEM or CXM)? 07 Jul 2020 1 2 3 4 5
