Don Fluckinger Senior News Writer, TechTarget Enterprise Software Salesforce acquisition of Convergence adds Agentforce talent 15 May 2025 Enterprise Software Box sets sights on agentic AI for enterprise content 15 May 2025 Enterprise Software Twilio updates conversational intelligence, expands CDP 14 May 2025 Enterprise Software The brutal customer experience lesson of Nike's RTFKT NFTs 08 May 2025 Enterprise Software ServiceNow rolls into Salesforce territory with CRM agentic AI 06 May 2025 Enterprise Software Salesforce releases Agentforce for HR, more 06 May 2025 AI & Emerging Tech AI adoption hovers around 25% for office workers 28 Apr 2025 Enterprise Software Dropbox users get Dash generative AI video, image search 24 Apr 2025 Enterprise Software Avaya's Infinity rollout bolsters cloud, on-prem options 23 Apr 2025 Enterprise Software Tariffs and CX: Hold on to customers during an economic storm 16 Apr 2025 Enterprise Software AI provides foundation for Atlassian customer service app 14 Apr 2025 Enterprise Software HubSpot users get more Breeze generative AI agents 10 Apr 2025 Enterprise Software Salesforce adds Agentforce to field service verticals 09 Apr 2025 Enterprise Software Where AI really fits into digital customer experience tech 04 Apr 2025 Enterprise Software What comes next after AI agents? We had to ask 28 Mar 2025 Enterprise Software Tech buyers swamped with agentic AI choices 27 Mar 2025 Enterprise Software Adobe joins agentic AI fray with platform, prebuilt agents 18 Mar 2025 Enterprise Software Qualtrics releases employee, customer service AI agents 17 Mar 2025 Enterprise Software Genesys, Google add to contact center generative AI services 17 Mar 2025 Enterprise Software Marketers, stand down if your company cancels DEI programs 11 Mar 2025 Enterprise Software Amplitude voice of the customer capability targets 'rage close' 07 Mar 2025 Enterprise Software Salesforce banking on autonomous agents with Agentforce 2dx 05 Mar 2025 Enterprise Software Microsoft rolls out sales agents, connector to Salesforce 05 Mar 2025 Enterprise Software Salesforce Agentforce AI update targets healthcare 28 Feb 2025 Enterprise Software Data, training complexities make DIY AI agents difficult 27 Feb 2025 Enterprise Software Salesforce, Google ink $2.5B deal to bring Gemini to Agentforce 25 Feb 2025 Enterprise Software Zendesk acquires Local Measure CCaaS, CX platform 24 Feb 2025 Enterprise Software Sitecore, Adobe update customer data platforms 20 Feb 2025 Enterprise Software Chief experience officer role evolves with new technologies 06 Feb 2025 Enterprise Software Adobe releases generative AI contract management tool 04 Feb 2025 Enterprise Software Oracle Cloud Sales users get GenAI agents at no extra cost 31 Jan 2025 Enterprise Software Retailers' animosity toward AWS cloud appears to thaw 27 Jan 2025 Enterprise Software Generative AI ushers in a new era for retail tech 16 Jan 2025 Enterprise Software Salesforce launches POS system, Retail Cloud 14 Jan 2025 Enterprise Software SAP infuses retail shopping with generative AI 09 Jan 2025 Enterprise Software Headless CMS Contentstack acquires Lytics marketing CDP 08 Jan 2025 Enterprise Software Generative AI in CX promises benefits, but obstacles remain 26 Dec 2024 Enterprise Software With Agentforce 2.0, Salesforce closer to autonomous AI 18 Dec 2024 Enterprise Software FTC's Click to Cancel movement likely here to stay 11 Dec 2024 IT Infrastructure Salesforce revamps Heroku PaaS for Kubernetes, .NET 05 Dec 2024 Enterprise Software AWS adds to Amazon Q in Connect, AI IVR, chat credit card 01 Dec 2024 Enterprise Software Salesforce CIO: How agents change internal workflows 25 Nov 2024 Enterprise Software OpenText bolsters AI agents, analytics; previews roadmap 22 Nov 2024 Enterprise Software New Microsoft 365 Copilot AI agents focus on productivity 19 Nov 2024 Enterprise Software CallMiner CEO talks generative AI, conversational intelligence 14 Nov 2024 Enterprise Software Zendesk adds a twist to AI outcomes-based CX pricing 13 Nov 2024 Enterprise Software Box expands AI capabilities with apps, app builder 12 Nov 2024 Enterprise Software Salesforce Agentforce: An answer in search of a question? 05 Nov 2024 Enterprise Software IAB, cable providers sue FTC to cancel Click to Cancel 01 Nov 2024 Enterprise Software Will.i.am talks AI in music, business and life 29 Oct 2024 Enterprise Software Pegasystems expands generative AI in CX, BPA cloud platform 29 Oct 2024 Enterprise Software AWS, Box expand partnership for Q generative AI, app dev 24 Oct 2024 Enterprise Software Certinia co-founder discusses generative AI for ERP, Salesforce 23 Oct 2024 Enterprise Software FTC's quixotic quest to fix CX with Click to Cancel rule 21 Oct 2024 Enterprise Software Microsoft adds Copilot agents, design tools for 365, Dynamics 21 Oct 2024 Enterprise Software AWS' Amazon Q in Connect adds more contact center GenAI 16 Oct 2024 Enterprise Software Sitecore infuses DXP with generative AI marketing features 16 Oct 2024 Enterprise Software Oracle Service platform adds autonomous AI agents 10 Oct 2024 Enterprise Software Zendesk upends pricing for AI in customer service 09 Oct 2024 Enterprise Software Google rebrands contact center tech, adds more AI 03 Oct 2024 Enterprise Software Salesforce Agentforce, Microsoft Copilot AI battle heats up 23 Sep 2024 Enterprise Software Benioff: Self-driving taxis part of autonomous AI's 'moment' 19 Sep 2024 Enterprise Software HubSpot adds Breeze generative AI agents, analytics to platform 18 Sep 2024 Enterprise Software Salesforce's ambitions for Agentforce platform come to light 17 Sep 2024 Enterprise Software Salesforce reveals more on Agentforce autonomous AI agents 12 Sep 2024 Enterprise Software Oracle focuses on CX platform as it exits ad business 11 Sep 2024 Enterprise Software Salesforce Industries clouds for verticals adds 100 AI features 09 Sep 2024 Enterprise Software Salesforce Foundations opens up marketing, ecomm features 05 Sep 2024 Enterprise Software Salesforce and Genesys discuss CX strategy, coopetition 29 Aug 2024 Enterprise Software FTC Click to Cancel, other regs coming to CX tech 27 Aug 2024 Enterprise Software Salesforce GenAI, data tools likely major Dreamforce themes 22 Aug 2024 xtelligent Health IT and EHR What is ICD-9-CM (International Classification of Diseases, Ninth Revision, Clinical Modification)? 19 Aug 2024 Enterprise Software Box acquires Alphamoon intelligent document processing tech 08 Aug 2024 Enterprise Software Adobe rolls out B2B generative AI app for CRM, marketing 07 Aug 2024 Enterprise Software SupportLogic acquires xFind for customer service experience AI 01 Aug 2024 Enterprise Software Salesforce, Box integrate document AI into Slack 31 Jul 2024 Enterprise Software Generative AI poised to upend legal sector 30 Jul 2024 Enterprise Software Adtech, regulators react to Google's third-party cookie reversal 23 Jul 2024 Enterprise Software OpenText broadens content AI services in quarterly release 17 Jul 2024 Enterprise Software Salesforce to release autonomous AI customer service agents 17 Jul 2024 Enterprise Software Generative AI tools are here, but who's using them? 03 Jul 2024 Enterprise Software AWS' Amazon Q adds Connect contact center integration 28 Jun 2024 Enterprise Software Box AI becomes free to Enterprise Plus subscribers 27 Jun 2024 Enterprise Software Gong adds GenAI conversational intelligence for sales insights 25 Jun 2024 Enterprise Software RingCentral pushes AI deeper into sales tech, integrates Teams 11 Jun 2024 Enterprise Software Pegasystems' Blueprint enables automation with no code 10 Jun 2024 Enterprise Software Slack lists drops, edging it ever closer to project management 06 Jun 2024 Enterprise Software Headless CMS vendor Contentstack integrates generative AI 05 Jun 2024 Enterprise Software SAP brings CX apps under one platform, debuts CX AI Toolkit 04 Jun 2024 Enterprise Software Build or buy fintech AI? To Mastercard, the answer is 'both' 03 Jun 2024 Enterprise Software Salesforce Service Cloud adds Einstein generative AI tools 23 May 2024 Enterprise Software Salesforce to roll out marketing, e-commerce Einstein Copilots 22 May 2024 Enterprise Software MuleSoft integration tackles EDI supply chain data issues 17 May 2024 Enterprise Software Avaya looks ahead with acquisition, cloud CX, RingCentral deal 15 May 2024 Enterprise Software Genesys debuts customer service GenAI, journey management 14 May 2024 Enterprise Software Salesforce adds generative AI tools to Education Cloud 14 May 2024 Enterprise Software Sprinklr's AI digital twin for CX emulates whole companies 07 May 2024 Enterprise Software With Tribble, RFP writers get their own shot of generative AI 02 May 2024 Enterprise Software Google delays third-party 'Cookiepocalypse' until 2025 26 Apr 2024 Enterprise Software Salesforce Financial Services Cloud gets GenAI for banking 25 Apr 2024 1 2 3 4 5 6 7 8
