Don Fluckinger Senior News Writer, TechTarget Search Customer Experience Salesforce adds headless commerce capabilities 10 Aug 2022 Search Customer Experience AI chatbots don't need to be sentient, they just need to work 29 Jul 2022 Search Enterprise AI Ex-Google engineer Blake Lemoine discusses sentient AI 27 Jul 2022 Search Customer Experience Oracle releases major Fusion Sales CRM update, facelift 26 Jul 2022 Search Customer Experience SAP green CX tech aids sustainable retail, B2B sales 25 Jul 2022 Search Customer Experience Microsoft releases cloud contact center platform 19 Jul 2022 Search Customer Experience HubSpot releases free CMS with marketing, CRM integrations 12 Jul 2022 Search Customer Experience Optimizely CEO talks roadmap plans, A/B testing and DXP 11 Jul 2022 Search Enterprise AI Salesforce CodeGen lead discusses AI-generated programming 07 Jul 2022 Search Content Management OpenText bolsters secure file sharing with Teams integration 30 Jun 2022 Search Customer Experience Salesforce users get more low-code automation, including RPA 29 Jun 2022 Search Customer Experience Microsoft Viva Sales takes on Salesforce-Slack tandem 23 Jun 2022 Search Customer Experience Salesforce Financial Services Cloud features focus on EX 23 Jun 2022 Search Customer Experience AWS Amazon Connect adds case management tools 20 Jun 2022 Search Customer Experience Salesforce Sales Cloud Unlimited Edition adds AI, automation 16 Jun 2022 Search Customer Experience Adobe adds CDP functionality for B2B use cases 14 Jun 2022 Search Customer Experience Salesforce moves forward with controversial NFT Cloud pilot 08 Jun 2022 Search Customer Experience Contact center orchestration features on tap from Genesys 06 Jun 2022 Search Customer Experience The Readability Consortium's lessons for marketing content 31 May 2022 Search Customer Experience Lob launches direct mail automation platform 25 May 2022 Search Customer Experience Pegasystems acquires process mining tech, partners with CDP 24 May 2022 Search Customer Experience Oracle plugs customer data platform into customer service 20 May 2022 Search Customer Experience Customer experience technology's next phase as teams regroup 16 May 2022 Search Customer Experience Zendesk enhances CRM, low-code customer service chatbots 11 May 2022 Search Customer Experience SAP reboots Service Cloud, adds retail recommerce 10 May 2022 Search Customer Experience Square exec discusses metaverse, electronic payment trends 06 May 2022 Search Customer Experience Metaverse shopping 101, from Forever 21's Roblox store creator 02 May 2022 Search Customer Experience Contact centers struggle to improve employee experience 29 Apr 2022 Search Customer Experience Smart brands will change approach to marketing email, cookies 28 Apr 2022 Search Customer Experience Salesforce-Slack sales, marketing, service integrations in beta 27 Apr 2022 Search Customer Experience Qualtrics hardwires sentiment analysis into contact center tools 27 Apr 2022 Search Customer Experience Retailer: Informed humans still the hottest e-commerce trend 22 Apr 2022 Search Customer Experience Marketing to Gen Z takes new tech, channels, strategies 15 Apr 2022 Search Content Management Box unveils Canvas cloud content collaboration tools 12 Apr 2022 Search Customer Experience 'CRM Analytics' Salesforce's new name for Tableau CRM 12 Apr 2022 Search Customer Experience Salesforce Marketing, Service Clouds add, rename features 06 Apr 2022 Search Customer Experience It's coming: The wild world of metaverse shopping 29 Mar 2022 Search Customer Experience Recommerce, rebuilt digital experiences top of mind for stores 28 Mar 2022 Search Customer Experience Oracle amps up field service management mobile app support 23 Mar 2022 Search Customer Experience Amazon Connect updates contact center workforce management 22 Mar 2022 Search Customer Experience Google, Twilio release CCaaS tools and integrations 21 Mar 2022 Search Customer Experience Adobe Experience Cloud messaging collaboration in the works 16 Mar 2022 Search Customer Experience Salesforce AppExchange revamps user search, discovery 15 Mar 2022 Search Customer Experience HubSpot gives customer service platform a makeover 15 Mar 2022 Search Content Management Sitecore's headless commerce play fuels ambitions 11 Mar 2022 Search Customer Experience Adobe Target adds more granular personalization features 09 Mar 2022 Search Customer Experience Salesforce releases Tableau CRM telco churn prediction AI 02 Mar 2022 Search Customer Experience Zoom CCaaS a big bet on the future of customer service 23 Feb 2022 Search Content Management Salesforce Media Cloud, AWS partner for streaming video 17 Feb 2022 Search Customer Experience Salesforce Safety Cloud debuts for event vaccination proof 14 Feb 2022 Search Customer Experience Google boosts AI customer experience 11 Feb 2022 Search Customer Experience Adobe Journey Optimizer adds mobile marketing capabilities 09 Feb 2022 Search Customer Experience Pegasystems releases contact center agent-assist tools 08 Feb 2022 Search Customer Experience Salesforce expands CRM maps for sales-team territories 26 Jan 2022 Search Customer Experience Google debuts Topics, its latest third-party cookie replacement 25 Jan 2022 Search Customer Experience Adobe, Salesforce release tools to enhance retail experience 21 Jan 2022 Search Customer Experience Genesys CEO on the future of contact center tech 13 Jan 2022 Search Customer Experience Customer data platform market heats up again 12 Jan 2022 Search Customer Experience Instacart, McDonald's, Target share digital marketing strategies 11 Jan 2022 Search Customer Experience IBM ports weather data to AWS Data Exchange feed 10 Jan 2022 Search Customer Experience Why marketing personalization has yet to pay off 29 Dec 2021 Search Customer Experience How bad writing, templates and chatbots kill customer service 29 Dec 2021 Search Customer Experience Biden targets federal CX improvements with executive order 16 Dec 2021 Search Customer Experience ServiceNow-Qualtrics partnership tackles total experience 15 Dec 2021 Search Customer Experience Automating customer service empathy a work in progress 09 Dec 2021 Search App Architecture MuleSoft to add API management, governance tools 07 Dec 2021 Search Customer Experience Amazon Connect adds quick bot setup, call summarization 03 Dec 2021 Search Customer Experience More marketing personalization from AWS, Pegasystems 02 Dec 2021 Search Customer Experience Technology drives holiday shopping for retail, e-commerce 29 Nov 2021 Search Customer Experience Cisco customer experience manager: What makes good tech CX 22 Nov 2021 Search Customer Experience Genesys, Google bolster contact center connections 16 Nov 2021 Search Content Management OpenText to add email encryption, developer tools, O365 hooks 16 Nov 2021 Search Customer Experience Augmented reality emerges in customer experience tech 11 Nov 2021 Search Customer Experience Salesforce expands consumer packaged goods cloud 04 Nov 2021 Search Customer Experience Microsoft Customer Experience Platform debuts 02 Nov 2021 Search Customer Experience Zendesk to acquire SurveyMonkey parent Momentive 01 Nov 2021 Search Customer Experience Salesforce Field Service adds scheduling, Lightning web tools 28 Oct 2021 Search Content Management Acquia adds CDP, digital experience platform features 26 Oct 2021 Search Content Management Adobe adds Workfront integrations to creative, marketing apps 25 Oct 2021 Search Customer Experience Genesys contact center cloud gets acquisition boost 22 Oct 2021 Search Customer Experience Twilio releases Engage marketing automation platform 20 Oct 2021 Search Content Management OpenText releases document capture, Salesforce integrations 14 Oct 2021 Search Customer Experience HubSpot CRM adds B2B online payments processing 12 Oct 2021 Search Content Management Hyland execs offer insight into content services roadmap 07 Oct 2021 Search Content Management Box adds ransomware content security 06 Oct 2021 Search Customer Experience Qualtrics releases Experience ID customer profile platform 06 Oct 2021 Search Customer Experience Contact center agents' post-pandemic future 02 Oct 2021 Search Customer Experience Amazon Connect adds voice ID, agent assist features 30 Sep 2021 Search Customer Experience Benioff: Salesforce-Slack merger supports hybrid workforce 22 Sep 2021 Search Customer Experience More Salesforce-Slack integrations to come 21 Sep 2021 Search Customer Experience Oracle Fusion Marketing enables campaign orchestration 20 Sep 2021 Search Customer Experience Salesforce automation tools for 2022: RPA, document ingestion 16 Sep 2021 Search Customer Experience Salesforce Marketing Cloud to get analytics boost 15 Sep 2021 Search Customer Experience Infosys releases headless commerce services bundle 09 Sep 2021 Search Customer Experience Salesforce Service Cloud to add Servicetrace RPA, Slack 09 Sep 2021 Search Content Management Acquia acquires Widen digital asset management 08 Sep 2021 Search Customer Experience FACE Act aims to improve government CX 02 Sep 2021 Search Customer Experience New features coming for Salesforce Sales Cloud 01 Sep 2021 Search Customer Experience Qualtrics adds BrandXM experience management tool 25 Aug 2021 Search Content Management Adobe buys Frame.io cloud video review platform for $1.275B 20 Aug 2021 1 2 3 4 5 6 7
