Don Fluckinger Senior News Writer, TechTarget blog Customer Experience AWS contact center AI services expand to Salesforce, Avaya 21 Jan 2021 Customer Experience Capitol riots spark e-commerce terms of service enforcement 14 Jan 2021 Customer Experience National Retail Federation tackles political unrest, COVID-19 13 Jan 2021 Customer Experience Pegasystems acquires Qurious.io for Pega Customer Service 12 Jan 2021 Customer Experience Salesforce Ventures tops $3 billion invested 11 Jan 2021 Customer Experience Salesforce's acquisitions lead CX tech buying spree in 2020 23 Dec 2020 Customer Experience Customer data platforms dominate CX technology headlines 23 Dec 2020 Customer Experience Content drives new B2B e-commerce 22 Dec 2020 Customer Experience Standalone customer data platforms weather big competition 10 Dec 2020 Customer Experience Salesforce workflow automation tools, Hyperforce debut 02 Dec 2020 Customer Experience Salesforce adds customer service management features 02 Dec 2020 Customer Experience Salesforce to acquire Slack for $27.7 billion 01 Dec 2020 Customer Experience Adobe CDP adds B2B-friendly features 24 Nov 2020 Customer Experience Salesforce Customer 360 Truth services go live 17 Nov 2020 Customer Experience Salesforce Revenue Cloud bolsters B2B e-commerce workflows 12 Nov 2020 Customer Experience Adobe to acquire Workfront for $1.5 billion 10 Nov 2020 Customer Experience Zendesk, WhatsApp cozy up with co-development partnership 10 Nov 2020 Customer Experience Oracle CX suite adds tools for sales teams, digital commerce 09 Nov 2020 Customer Experience Adobe forges data partnerships for Experience Platform 06 Nov 2020 Customer Experience SAP customer data platform strategy comes into focus 05 Nov 2020 Customer Experience SAP CX application stack grows with addition of Emarsys 05 Nov 2020 Customer Experience Twilio's Segment acquisition recasts UCaaS vendor as CX 02 Nov 2020 Customer Experience Holiday e-commerce set to surge 30 Oct 2020 Customer Experience Oracle CX targets communications industry with new apps 29 Oct 2020 Content Management OpenText cloud suite adds developer, experience features 26 Oct 2020 Content Management Hyland acquires Alfresco ECM, content services 23 Oct 2020 Customer Experience CEOs discuss Twilio's Segment customer data platform buy 22 Oct 2020 Customer Experience Salesforce Work.com gets customer, employee experience tools 20 Oct 2020 Content Management Acquia Drupal, Marketing Cloud get feature boosts 20 Oct 2020 Customer Experience SAP CDP the latest customer data platform on a crowded block 14 Oct 2020 Content Management Hyland Software CEO discusses Alfresco, RPA, blockchain 08 Oct 2020 Customer Experience Twilio adds video developer tools, field service app, Flex apps 08 Oct 2020 Customer Experience Pega Value Finder marketing tool uses AI to find segments 06 Oct 2020 Customer Experience Microsoft CDP adds cross-channel analytics 01 Oct 2020 Customer Experience Salesforce Vlocity acquisition gives rise to new industry clouds 30 Sep 2020 Customer Experience Adobe Experience Platform, Oracle CX add CDP connections 29 Sep 2020 Customer Experience Salesforce delivers CDP, DXP and sales meeting tools 23 Sep 2020 Customer Experience HubSpot CRM gets enterprise makeover 22 Sep 2020 Customer Experience Microsoft Dynamics 365 Customer Service to add voice channel 22 Sep 2020 Customer Experience Oracle CX upgrades focus on field service, contact center 18 Sep 2020 Content Management Box Shield, mobile app upgrades on the way 16 Sep 2020 Content Management Episerver to buy Optimizely, adds to CMS, e-commerce suite 10 Sep 2020 Customer Experience Salesforce e-commerce capabilities to expand with Mobify 08 Sep 2020 Customer Experience Emerging Genesys cloud strategy makes Amazon friend and foe 03 Sep 2020 Customer Experience Salesforce Field Service features added to Winter '21 Release 01 Sep 2020 Customer Experience Twilio Flex deployed for COVID-19 contact-tracing agents 28 Aug 2020 Customer Experience Salesforce confirms around 1,000 layoffs after monster quarter 26 Aug 2020 Customer Experience Zendesk Support, Sunshine CRM expand data sharing, analytics 25 Aug 2020 Customer Experience Salesforce pulls plug on Einstein Voice Assistant 19 Aug 2020 Customer Experience E-commerce business growth slows, but still a boom period 18 Aug 2020 Customer Experience Adobe AI-based Predictive Audiences added to Marketo Engage 03 Aug 2020 Customer Experience Oracle CX head Rob Tarkoff: Acquisition integrations complete 29 Jul 2020 SearchSAP SAP floats Qualtrics IPO 2 years after acquisition 27 Jul 2020 Customer Experience Microsoft releases voice of the customer platform 21 Jul 2020 Customer Experience Salesforce beefs up e-commerce order management features 21 Jul 2020 Customer Experience Salesforce Pardot, Interaction Studio get feature boosts 16 Jul 2020 Content Management Acquia launches digital experience platform 14 Jul 2020 Customer Experience Broken Pega RPA bots can heal themselves with new AI feature 14 Jul 2020 Customer Experience CCPA regulation enforcement begins; Salesforce an early target 09 Jul 2020 Customer Experience What is customer experience management (CEM or CXM)? 07 Jul 2020 Customer Experience Voice biometrics for CX detects customer age, fraud 02 Jul 2020 Customer Experience The role and responsibilities of a customer relationship manager 01 Jul 2020 Customer Experience Zendesk CRM adds email automation features 30 Jun 2020 Customer Experience Salesforce pushes forward with DNS security standard 25 Jun 2020 Customer Experience Salesforce collaboration gets mobile boost with new app 25 Jun 2020 Customer Experience Salesforce Trailhead adds Einstein AI for learners 23 Jun 2020 Customer Experience SAP C/4HANA leads discuss future of CX platform 19 Jun 2020 Customer Experience SAP C/4HANA users describe e-commerce pivots amid COVID-19 17 Jun 2020 Customer Experience Magento e-commerce content tools get Adobe AI boost 17 Jun 2020 Customer Experience Pandemic e-commerce trends point to massive growth 09 Jun 2020 Customer Experience Pegasystems debuts Pega Process Fabric CX integration tools 02 Jun 2020 Customer Experience Facebook Shops, Salesforce deliver quick e-commerce tools 29 May 2020 Customer Experience Pega Academy goes free with Trailhead-like badges 28 May 2020 Content Management Adobe Experience Manager buoys U.S. census during pandemic 21 May 2020 Customer Experience RevOps strategy keeps B2B sales moving during pandemic 20 May 2020 Content Management Microsoft buys Softomotive to boost Power Platform RPA 19 May 2020 Customer Experience Talkdesk adds virtual agents, rebrands CCaaS suite as CX Cloud 15 May 2020 Customer Experience Adobe releases AI tools for sales, marketing and e-commerce 14 May 2020 Customer Experience Salesforce coronavirus contact tracing platform goes national 12 May 2020 Customer Experience Pega adds unified messaging to customer case management 08 May 2020 Customer Experience Salesforce Lightning App Builder adds low-code forms features 07 May 2020 Customer Experience ServiceNow CSM navigates pandemic, partners with Adobe 05 May 2020 Customer Experience Customer service agents, chatbots dial up empathy in pandemic 04 May 2020 Customer Experience Live conferences shift to virtual events, yield surprising results 30 Apr 2020 Content Management Acquia releases Drupal 9 migration tools 27 Apr 2020 Customer Experience Martech budgets slashed, more layoffs loom amid COVID-19 24 Apr 2020 Customer Experience In COVID-19 economy, CX teams shrink despite greater need 20 Apr 2020 Customer Experience LogMeIn launches CCaaS platform to complement GoToConnect 15 Apr 2020 Content Management New OpenText CE apps, services roll out 09 Apr 2020 Content Management Box Shield adds malware detection 08 Apr 2020 Customer Experience Pivot to remote call centers difficult for some; others roll with it 06 Apr 2020 Customer Experience Adobe AI tools coming to Experience Cloud 31 Mar 2020 Customer Experience Salesforce Live web series offers tips for uncertain times 31 Mar 2020 Customer Experience Kansas City Royals spin up cloud contact center 26 Mar 2020 Customer Experience Zendesk Relater primes customers for remote call center work 24 Mar 2020 Content Management Vendors offer free remote work technology for telecommuting 20 Mar 2020 Content Management Box, Dropbox shore up clouds; Box-Microsoft integrations go live 18 Mar 2020 Customer Experience Direct mail automation spikes in wake of conference cancellations 13 Mar 2020 Customer Experience ServiceNow Orlando update adds tools for human and virtual agents 11 Mar 2020 Customer Experience Amazon chatbots to employ neural networks for CX 06 Mar 2020 1 2 3 4 5
