Don Fluckinger Senior News Writer, TechTarget Enterprise Software OpenText bolsters secure file sharing with Teams integration 30 Jun 2022 Enterprise Software Salesforce users get more low-code automation, including RPA 29 Jun 2022 Enterprise Software Microsoft Viva Sales takes on Salesforce-Slack tandem 23 Jun 2022 Enterprise Software Salesforce Financial Services Cloud features focus on EX 23 Jun 2022 Enterprise Software AWS Amazon Connect adds case management tools 20 Jun 2022 Enterprise Software Salesforce Sales Cloud Unlimited Edition adds AI, automation 16 Jun 2022 Enterprise Software Adobe adds CDP functionality for B2B use cases 14 Jun 2022 Enterprise Software Salesforce moves forward with controversial NFT Cloud pilot 08 Jun 2022 Enterprise Software Contact center orchestration features on tap from Genesys 06 Jun 2022 Enterprise Software The Readability Consortium's lessons for marketing content 31 May 2022 Enterprise Software Lob launches direct mail automation platform 25 May 2022 Enterprise Software Pegasystems acquires process mining tech, partners with CDP 24 May 2022 Enterprise Software Oracle plugs customer data platform into customer service 20 May 2022 Enterprise Software Customer experience technology's next phase as teams regroup 16 May 2022 Enterprise Software Zendesk enhances CRM, low-code customer service chatbots 11 May 2022 Enterprise Software SAP reboots Service Cloud, adds retail recommerce 10 May 2022 Enterprise Software Square exec discusses metaverse, electronic payment trends 06 May 2022 Enterprise Software Metaverse shopping 101, from Forever 21's Roblox store creator 02 May 2022 Enterprise Software Contact centers struggle to improve employee experience 29 Apr 2022 Enterprise Software Smart brands will change approach to marketing email, cookies 28 Apr 2022 Enterprise Software Salesforce-Slack sales, marketing, service integrations in beta 27 Apr 2022 Enterprise Software Qualtrics hardwires sentiment analysis into contact center tools 27 Apr 2022 Enterprise Software Retailer: Informed humans still the hottest e-commerce trend 22 Apr 2022 Enterprise Software Marketing to Gen Z takes new tech, channels, strategies 15 Apr 2022 Enterprise Software Box unveils Canvas cloud content collaboration tools 12 Apr 2022 Enterprise Software 'CRM Analytics' Salesforce's new name for Tableau CRM 12 Apr 2022 Enterprise Software Salesforce Marketing, Service Clouds add, rename features 06 Apr 2022 Enterprise Software It's coming: The wild world of metaverse shopping 29 Mar 2022 Enterprise Software Recommerce, rebuilt digital experiences top of mind for stores 28 Mar 2022 Enterprise Software Oracle amps up field service management mobile app support 23 Mar 2022 Enterprise Software Amazon Connect updates contact center workforce management 22 Mar 2022 Enterprise Software Google, Twilio release CCaaS tools and integrations 21 Mar 2022 Enterprise Software Adobe Experience Cloud messaging collaboration in the works 16 Mar 2022 Enterprise Software Salesforce AppExchange revamps user search, discovery 15 Mar 2022 Enterprise Software HubSpot gives customer service platform a makeover 15 Mar 2022 Enterprise Software Sitecore's headless commerce play fuels ambitions 11 Mar 2022 Enterprise Software Adobe Target adds more granular personalization features 09 Mar 2022 Search Customer Experience Salesforce releases Tableau CRM telco churn prediction AI 02 Mar 2022 Enterprise Software Zoom CCaaS a big bet on the future of customer service 23 Feb 2022 Enterprise Software Salesforce Media Cloud, AWS partner for streaming video 17 Feb 2022 Enterprise Software Salesforce Safety Cloud debuts for event vaccination proof 14 Feb 2022 Enterprise Software Google boosts AI customer experience 11 Feb 2022 Enterprise Software Adobe Journey Optimizer adds mobile marketing capabilities 09 Feb 2022 Enterprise Software Pegasystems releases contact center agent-assist tools 08 Feb 2022 Enterprise Software Salesforce expands CRM maps for sales-team territories 26 Jan 2022 Enterprise Software Google debuts Topics, its latest third-party cookie replacement 25 Jan 2022 Enterprise Software Adobe, Salesforce release tools to enhance retail experience 21 Jan 2022 Enterprise Software Genesys CEO on the future of contact center tech 13 Jan 2022 Enterprise Software Customer data platform market heats up again 12 Jan 2022 Enterprise Software Instacart, McDonald's, Target share digital marketing strategies 11 Jan 2022 Enterprise Software IBM ports weather data to AWS Data Exchange feed 10 Jan 2022 Enterprise Software Why marketing personalization has yet to pay off 29 Dec 2021 Enterprise Software How bad writing, templates and chatbots kill customer service 29 Dec 2021 Enterprise Software Biden targets federal CX improvements with executive order 16 Dec 2021 Enterprise Software ServiceNow-Qualtrics partnership tackles total experience 15 Dec 2021 Enterprise Software Automating customer service empathy a work in progress 09 Dec 2021 IT Infrastructure MuleSoft to add API management, governance tools 07 Dec 2021 Enterprise Software Amazon Connect adds quick bot setup, call summarization 03 Dec 2021 Enterprise Software More marketing personalization from AWS, Pegasystems 02 Dec 2021 Enterprise Software Technology drives holiday shopping for retail, e-commerce 29 Nov 2021 Enterprise Software Cisco customer experience manager: What makes good tech CX 22 Nov 2021 Enterprise Software Genesys, Google bolster contact center connections 16 Nov 2021 Enterprise Software OpenText to add email encryption, developer tools, O365 hooks 16 Nov 2021 Enterprise Software Augmented reality emerges in customer experience tech 11 Nov 2021 Enterprise Software Salesforce expands consumer packaged goods cloud 04 Nov 2021 Enterprise Software Microsoft Customer Experience Platform debuts 02 Nov 2021 Enterprise Software Zendesk to acquire SurveyMonkey parent Momentive 01 Nov 2021 Enterprise Software Salesforce Field Service adds scheduling, Lightning web tools 28 Oct 2021 Enterprise Software Acquia adds CDP, digital experience platform features 26 Oct 2021 Enterprise Software Adobe adds Workfront integrations to creative, marketing apps 25 Oct 2021 Enterprise Software Genesys contact center cloud gets acquisition boost 22 Oct 2021 Enterprise Software Twilio releases Engage marketing automation platform 20 Oct 2021 Enterprise Software OpenText releases document capture, Salesforce integrations 14 Oct 2021 Enterprise Software HubSpot CRM adds B2B online payments processing 12 Oct 2021 Enterprise Software Hyland execs offer insight into content services roadmap 07 Oct 2021 Enterprise Software Box adds ransomware content security 06 Oct 2021 Enterprise Software Qualtrics releases Experience ID customer profile platform 06 Oct 2021 Enterprise Software Contact center agents' post-pandemic future 02 Oct 2021 Enterprise Software Amazon Connect adds voice ID, agent assist features 30 Sep 2021 Enterprise Software Benioff: Salesforce-Slack merger supports hybrid workforce 22 Sep 2021 Enterprise Software More Salesforce-Slack integrations to come 21 Sep 2021 Enterprise Software Oracle Fusion Marketing enables campaign orchestration 20 Sep 2021 Enterprise Software Salesforce automation tools for 2022: RPA, document ingestion 16 Sep 2021 Enterprise Software Salesforce Marketing Cloud to get analytics boost 15 Sep 2021 Enterprise Software Infosys releases headless commerce services bundle 09 Sep 2021 Enterprise Software Salesforce Service Cloud to add Servicetrace RPA, Slack 09 Sep 2021 Enterprise Software Acquia acquires Widen digital asset management 08 Sep 2021 Enterprise Software FACE Act aims to improve government CX 02 Sep 2021 Enterprise Software New features coming for Salesforce Sales Cloud 01 Sep 2021 Enterprise Software Qualtrics adds BrandXM experience management tool 25 Aug 2021 Enterprise Software Adobe buys Frame.io cloud video review platform for $1.275B 20 Aug 2021 Enterprise Software Initial Salesforce-Slack integrations: Sales, service, marketing 17 Aug 2021 Enterprise Software Meet the CIO who keeps the Salesforce platform running 16 Aug 2021 Enterprise Software Adobe, Salesforce expand health clouds 10 Aug 2021 Enterprise Software Nice expands contact center AI offering with ContactEngine buy 28 Jul 2021 Enterprise Software OpenText releases customer data platform 27 Jul 2021 Enterprise Software Box Sign gives business users built-in digital signature tool 26 Jul 2021 Enterprise Software Adobe launches PDF extraction, generation APIs 22 Jul 2021 Enterprise Software Redpoint Global moves into data quality as a service 20 Jul 2021 Enterprise Software Salesforce to pull plug on Audience Studio DMP 15 Jul 2021 1 2 3 4 5 6 7 8
