Don Fluckinger Senior Analyst, Enterprise Strategy Group Customer Experience CDP vs. DMP: Vendors battle for marketers' budgets 24 Apr 2019 Customer Experience Salesforce adds OCR, translation, AI app builder to Einstein platform 17 Apr 2019 Customer Experience AI sales forecasting tools soothe sales-marketing rivalries 15 Apr 2019 Customer Experience Google Cloud for Retail debuts, Contact Center AI makes inroads 11 Apr 2019 Customer Experience Reimagined customer experience mobile apps driving new sales 10 Apr 2019 Customer Experience Salesforce Classic nearing end of life, but not dead yet 05 Apr 2019 Customer Experience 5 must-read CX trends uncovered at Adobe Summit 03 Apr 2019 Customer Experience Adobe-Microsoft-SAP Open Data Initiative gains momentum 29 Mar 2019 Customer Experience 6 must-know customer experience technology trends 27 Mar 2019 Customer Experience Relax, Adobe Marketo still plans to support Salesforce customers 27 Mar 2019 Customer Experience Adobe Experience Platform unites Magento, Marketo, customer data 27 Mar 2019 Customer Experience AWS DCX Competency vets cloud customer experience partners 22 Mar 2019 Customer Experience Adobe Experience Platform likely to get boost, Adoption Scoring debuts 21 Mar 2019 Customer Experience Our rebrand: Customer experience strategy, platforms, best practices 05 Mar 2019 Customer Experience CEO plots course for Televerde women's prison call centers 19 Feb 2019 Customer Experience Giving inmates a second chance as prison call center agents 15 Feb 2019 Customer Experience CRM and CX management at crossroads in the customer journey 17 Jan 2019 Content Management Current trends in content management indicate road ahead 24 Dec 2018 Customer Experience Salesforce CX, AI, integration tools are 2019 trends to watch 20 Dec 2018 Customer Experience 5 tips for picking a call center customer experience platform 07 Dec 2018 Content Management Where's the beef? Wendy's chooses an open source WCMS 20 Nov 2018 Content Management At Acquia Engage, CTO talks of open source WCM, Red Hat buy 16 Nov 2018 Customer Experience Cloud e-commerce IT battle pits content management vs. CRM 09 Nov 2018 Customer Experience Q&A with IBM Watson's call center AI tech lead 05 Nov 2018 Content Management Future of SharePoint on solid ground, despite rumors 29 Oct 2018 Customer Experience How enterprises use dynamic pricing algorithms with AI, CRM 24 Oct 2018 Customer Experience Customers buy more and more into voice shopping 11 Oct 2018 Customer Experience Clicks-and-bricks one-up online companies with behavioral data 26 Sep 2018 Customer Experience Open data, customer experience AI the focus for retail automation 24 Sep 2018 Customer Experience Microsoft Dynamics 365 AI going hard after Salesforce 19 Sep 2018 Customer Experience New rules for WCM tools enhance the search experience 10 Sep 2018 Content Management AI-assisted image and video search is next content frontier 10 Sep 2018 Customer Experience Einstein artificial intelligence leaves headroom for AI tools 09 Aug 2018 Customer Experience OpenText-Salesforce integration gaining momentum 26 Jul 2018 Content Management Evaluating CMS platforms, LA County stays on Documentum 26 Jul 2018 Content Management Endpoint security tool fueled OpenText's Guidance Software acquisition 13 Jul 2018 Content Management Digital transformation benefits follow a not-so-fast track 12 Jul 2018 Content Management Customers, vendors differ on digital transformation definition 12 Jul 2018 Content Management Execs: Content management in the cloud not as easy as it looks 11 Jul 2018 Content Management OpenText OT2 hybrid cloud EIM platform debuts 10 Jul 2018 Customer Experience Banking blockchain part of Pega Infinity platform reboot 21 Jun 2018 Customer Experience Separating customer service chatbot hype from reality 19 Jun 2018 Customer Experience Tips and tricks for interacting with customers on social media 11 Jun 2018 Customer Experience Selecting a CRM cloud to host sales, service and marketing 05 Jun 2018 Customer Experience Pega Infinity upgrades include marketing AI tools, blockchain support 04 Jun 2018 Customer Experience Call center artificial intelligence trends drive chat, decision-making 01 Jun 2018 Customer Experience Call center chatbots draw skepticism from leaders 29 May 2018 Customer Experience Ten tips for honing social media customer service skills 24 May 2018 Customer Experience Albuquerque Amazon Alexa skill takes heat off call center 23 May 2018 Customer Experience Recapping Oracle Modern CX: CX execs share challenges 14 May 2018 Customer Experience Don't let customer service automation override customer experience 11 May 2018 Content Management New age collaboration tools empower the future of ECM 10 May 2018 Customer Experience Measure your digital marketing ROI, keep your job 13 Apr 2018 Content Management SharePoint 2019 on premises the talk of SharePoint Fest D.C. 12 Apr 2018 Customer Experience Oracle CX Cloud adds AI tools for B2C, B2B customers 10 Apr 2018 Customer Experience Salesforce Boston World Tour show highlights customers, philanthropy 10 Apr 2018 Customer Experience Marketing automation platforms merge CRM and content 09 Apr 2018 Content Management SharePoint 2019 keeps government on-prem fires burning -- for now 29 Mar 2018 Content Management Box CEO weighs in on Dropbox IPO, AI in content management 23 Mar 2018 Customer Experience Salesforce small business tools get major refresh 16 Mar 2018 Customer Experience Digital sales transformation may require shadow IT dark ops 15 Mar 2018 Customer Experience 'Digitize or Die': Embrace IoT digital transformation or perish 09 Mar 2018 Customer Experience How a millennial workforce benefits sales teams, CRM 07 Mar 2018 Customer Experience IT Priorities survey: CRM trends indicate move to the cloud 28 Feb 2018 Content Management Strategizing cloud GDPR compliance for the content app stack 27 Feb 2018 Customer Experience Helpshift offers five Salesforce GDPR tips for customer support 22 Feb 2018 Customer Experience When customer service automation goes off the rails 13 Feb 2018 Customer Experience Virtual agents not yet ready for primetime customer service 01 Feb 2018 Content Management AI, machine learning ahead for Box content management platform 29 Jan 2018 Content Management Cloud content management system improves page load speeds 25 Jan 2018 Customer Experience Retail AI predicts consumer behavior for targeted marketing 08 Jan 2018 Customer Experience CRM chatbots of tomorrow approach and engage customers 04 Jan 2018 Customer Experience Salesforce small-business CRM customers can tap into AI, too 07 Dec 2017 Customer Experience Compare top CRM systems: SAP, Microsoft, Salesforce, Oracle 11 Oct 2017 Customer Experience Tech vendors cite TOS violations to push hate groups off their clouds 31 Aug 2017 Customer Experience Recipe for lost customers: Flight cancellations and AI algorithms 20 Jul 2017 Customer Experience CRM machine learning leaps forward, assisting process automation 21 Jun 2017 Customer Experience Customer data mining rules changing in Trump's corporations-first era 07 Jun 2017 Customer Experience Customer data governance policies: Stop stalking, start selling 07 Jun 2017 Customer Experience Make your CRM more impactful than the latest tweets from Trump 22 Mar 2017 Customer Experience Six tips for simple, effective SMB cloud CRM implementations 09 Mar 2017 Customer Experience Which track on the Salesforce certifications list is right for you? 08 Mar 2017 Health IT ICD-9-CM (International Classification of Diseases, Ninth Revision, Clinical Modification) 05 Dec 2014 Health IT Physician's wish: EHR usability 'Easy as using an iPhone' 02 Apr 2014 Health IT Epic Systems authorizes EHR system to run on Intel x86 Linux servers 29 May 2012 Health IT Strategies for a smooth telemedicine project implementation 16 May 2012 Health IT Developing a virtualized environment no easy task in health care 07 Jan 2011 Health IT Clinical data warehouse boosts research, patient care quality 25 Feb 2010 1 2 3 4 5
