Don Fluckinger Senior News Writer, TechTarget Search Customer Experience Salesforce delivers CDP, DXP and sales meeting tools 23 Sep 2020 Search Customer Experience HubSpot CRM gets enterprise makeover 22 Sep 2020 Search Customer Experience Microsoft Dynamics 365 Customer Service to add voice channel 22 Sep 2020 Search Customer Experience Oracle CX upgrades focus on field service, contact center 18 Sep 2020 Search Content Management Box Shield, mobile app upgrades on the way 16 Sep 2020 Search Content Management Episerver to buy Optimizely, adds to CMS, e-commerce suite 10 Sep 2020 Search Customer Experience Salesforce e-commerce capabilities to expand with Mobify 08 Sep 2020 Search Customer Experience Emerging Genesys cloud strategy makes Amazon friend and foe 03 Sep 2020 Search Customer Experience Salesforce Field Service features added to Winter '21 Release 01 Sep 2020 Search Customer Experience Twilio Flex deployed for COVID-19 contact-tracing agents 28 Aug 2020 Search Customer Experience Salesforce confirms around 1,000 layoffs after monster quarter 26 Aug 2020 Search Customer Experience Zendesk Support, Sunshine CRM expand data sharing, analytics 25 Aug 2020 Search Customer Experience Salesforce pulls plug on Einstein Voice Assistant 19 Aug 2020 Search Customer Experience E-commerce business growth slows, but still a boom period 18 Aug 2020 Search Customer Experience Adobe AI-based Predictive Audiences added to Marketo Engage 03 Aug 2020 Search Customer Experience Oracle CX head Rob Tarkoff: Acquisition integrations complete 29 Jul 2020 Search SAP SAP floats Qualtrics IPO 2 years after acquisition 27 Jul 2020 Search Customer Experience Microsoft releases voice of the customer platform 21 Jul 2020 Search Customer Experience Salesforce beefs up e-commerce order management features 21 Jul 2020 Search Customer Experience Salesforce Pardot, Interaction Studio get feature boosts 16 Jul 2020 Search Content Management Acquia launches digital experience platform 14 Jul 2020 Search Customer Experience Broken Pega RPA bots can heal themselves with new AI feature 14 Jul 2020 Search Customer Experience CCPA regulation enforcement begins; Salesforce an early target 09 Jul 2020 Search Customer Experience Voice biometrics for CX detects customer age, fraud 02 Jul 2020 Search Customer Experience Zendesk CRM adds email automation features 30 Jun 2020 Search Customer Experience Salesforce pushes forward with DNS security standard 25 Jun 2020 Search Customer Experience Salesforce collaboration gets mobile boost with new app 25 Jun 2020 Search Customer Experience Salesforce Trailhead adds Einstein AI for learners 23 Jun 2020 Search Customer Experience SAP C/4HANA leads discuss future of CX platform 19 Jun 2020 Search Customer Experience SAP C/4HANA users describe e-commerce pivots amid COVID-19 17 Jun 2020 Search Customer Experience Magento e-commerce content tools get Adobe AI boost 17 Jun 2020 Search Customer Experience Pandemic e-commerce trends point to massive growth 09 Jun 2020 Search Customer Experience Pegasystems debuts Pega Process Fabric CX integration tools 02 Jun 2020 Search Customer Experience Facebook Shops, Salesforce deliver quick e-commerce tools 29 May 2020 Search Customer Experience Pega Academy goes free with Trailhead-like badges 28 May 2020 Search Content Management Adobe Experience Manager buoys U.S. census during pandemic 21 May 2020 Search Customer Experience RevOps strategy keeps B2B sales moving during pandemic 20 May 2020 Search Content Management Microsoft buys Softomotive to boost Power Platform RPA 19 May 2020 Search Customer Experience Talkdesk adds virtual agents, rebrands CCaaS suite as CX Cloud 15 May 2020 Search Customer Experience Adobe releases AI tools for sales, marketing and e-commerce 14 May 2020 Search Customer Experience Salesforce coronavirus contact tracing platform goes national 12 May 2020 Search Customer Experience Pega adds unified messaging to customer case management 08 May 2020 Search Customer Experience Salesforce Lightning App Builder adds low-code forms features 07 May 2020 Search Customer Experience ServiceNow CSM navigates pandemic, partners with Adobe 05 May 2020 Search Customer Experience Customer service agents, chatbots dial up empathy in pandemic 04 May 2020 Search Customer Experience Live conferences shift to virtual events, yield surprising results 30 Apr 2020 Search Content Management Acquia releases Drupal 9 migration tools 27 Apr 2020 Search Customer Experience Martech budgets slashed, more layoffs loom amid COVID-19 24 Apr 2020 Search Customer Experience In COVID-19 economy, CX teams shrink despite greater need 20 Apr 2020 Search Customer Experience LogMeIn launches CCaaS platform to complement GoToConnect 15 Apr 2020 Search Content Management New OpenText CE apps, services roll out 09 Apr 2020 Search Content Management Box Shield adds malware detection 08 Apr 2020 Search Customer Experience Pivot to remote call centers difficult for some; others roll with it 06 Apr 2020 Search Customer Experience Adobe AI tools coming to Experience Cloud 31 Mar 2020 Search Customer Experience Salesforce Live web series offers tips for uncertain times 31 Mar 2020 Search Customer Experience Kansas City Royals spin up cloud contact center 26 Mar 2020 Search Customer Experience Zendesk Relater primes customers for remote call center work 24 Mar 2020 Search Content Management Vendors offer free remote work technology for telecommuting 20 Mar 2020 Search Content Management Box, Dropbox shore up clouds; Box-Microsoft integrations go live 18 Mar 2020 Search Customer Experience Direct mail automation spikes in wake of conference cancellations 13 Mar 2020 Search Customer Experience ServiceNow Orlando update adds tools for human and virtual agents 11 Mar 2020 Search Customer Experience Amazon chatbots to employ neural networks for CX 06 Mar 2020 Search Customer Experience Zendesk Sunshine CRM, social media upgrades released 04 Mar 2020 Search Content Management Contentful App Framework first major release under new CEO 28 Feb 2020 Search Customer Experience Salesforce Vlocity acquisition to aid vertical CRM integrations 27 Feb 2020 Search Content Management Adobe Acrobat DC integrates PDF tools inside Google Drive 25 Feb 2020 Search Customer Experience Salesforce Sydney event moves online amid coronavirus concerns 19 Feb 2020 Search Customer Experience Microsoft CDP leads 400-plus features in Dynamics 365 update 19 Feb 2020 Search Customer Experience Chief experience officers, chief customer officers on rise 17 Feb 2020 Search Customer Experience Google's Meena AI chatbot to eventually find its way into CX 13 Feb 2020 Search Customer Experience New leadership, new features for LinkedIn Sales Navigator 12 Feb 2020 Search Customer Experience Google's third-party cookies ban bolsters new data tracking tools 07 Feb 2020 Search Customer Experience Salesforce layoffs hit Customer Success at end of fiscal year 06 Feb 2020 Search Customer Experience Experts: Salesforce Evergage acquisition for personalization, not CDP 04 Feb 2020 Search Customer Experience Target CIO leads retailer's digital customer experience tech makeover 31 Jan 2020 Search Content Management Endpoint security key asset in $1.42B OpenText Carbonite acquisition 29 Jan 2020 Search Customer Experience Retail facial recognition and eye tracking the next tech wave, maybe 24 Jan 2020 Search Content Management Ex-SAP exec steers Episerver CMS toward digital experience market 15 Jan 2020 Search Customer Experience Microsoft, Salesforce, Oracle launch retail customer experience tools 13 Jan 2020 Search Customer Experience Elastic Path acquires Moltin for headless commerce, microservices 10 Jan 2020 Search Customer Experience Customer experience world catches up on CCPA regulations 09 Jan 2020 Search Customer Experience Customer data platform tools top priority list for big vendors 23 Dec 2019 Search AWS How Amazon customer experience became e-commerce standard 17 Dec 2019 Search Customer Experience Deloitte launches Adobe Experience Platform accelerator 16 Dec 2019 Search Customer Experience Episerver expands B2B e-commerce footprint with Insite acquisition 16 Dec 2019 Search Customer Experience Qualtrics XM adds mobile, AI, information governance 13 Dec 2019 Search Content Management Acquia acquisition of AgilOne CDP signals CX platform expansion 11 Dec 2019 Search Customer Experience AppExchange, acquisitions key to the future of Salesforce 05 Dec 2019 Search Customer Experience Salesforce Trailblazer community must keep pace to fuel growth 05 Dec 2019 Search Customer Experience New Salesforce Customer 360 aims to unify data sources 21 Nov 2019 Search Customer Experience Salesforce Service Cloud Voice, Einstein Voice Assistant unveiled 19 Nov 2019 Search Customer Experience Salesforce mobile app, Trailhead Go rebuilt for iOS 18 Nov 2019 Search Customer Experience Adobe Experience Platform CDP adds marketer-friendly features 14 Nov 2019 Search Content Management Acquia cloud CMS on AWS, Vista cash flow raise user expectations 14 Nov 2019 Search Content Management Acquia, Drupal founder Dries Buytaert on open source, Vista, CDPs 13 Nov 2019 Search Content Management New Acquia Drupal tools show open source loyalty post-Vista deal 12 Nov 2019 Search Customer Experience Small customer data platforms fend off big tech with service, features 07 Nov 2019 Search Content Management Salesforce CMS: Users can publish without leaving platform 07 Nov 2019 Search Content Management Microsoft Power Platform adds chatbots; Flow now Power Automate 04 Nov 2019 Search Customer Experience Public sector's customer experience strategies analyzed, ranked 30 Oct 2019 1 2 3 4 5 6 7
