Donna Fluss Donna Fluss is a former contributor to SearchCustomerExperience. Donna Fluss’s Most Recent Content Enterprise Software Desktop analytics: A game changer for contact centers, back offices 14 Mar 2012 Enterprise Software Customer experience analytics: Separating hype from fact 29 Nov 2011 Enterprise Software Which call center billing model should I use? 07 Dec 2009 Enterprise Software Pros and cons of auto-response software in the call center 16 Sep 2008 Enterprise Software Call center rules and regulations: Why are they so strict? 19 May 2008 Enterprise Software What's the difference between speech recognition software and voice tags? 05 Nov 2007 Enterprise Software Call center centralization vs. decentralization analytic framework 08 Oct 2007 Enterprise Software How to evaluate call center quality analyst performance 26 Jul 2007 Enterprise Software New call center agents -- top 10 pitfalls 14 Feb 2007 Enterprise Software Using subject matter experts (SME) to develop call center managers 15 Jan 2007
