Jim Berkowitz Founder and CEO - CRM Mastery, Inc. - SearchCustomerExperience Jim Berkowitz’s Most Recent Content By year: 2009 2007 2006 2005 2004 Filter by topic: CRM strategy and implementation Contact center management Customer relationship management (CRM) Marketing automation Microsoft Dynamics CRM Sales technology SearchCustomerExperience Three steps to maximize CRM functionality for small businesses 11 May 2009 SearchCustomerExperience Online customer service -- how to get started 02 Feb 2007 SearchCustomerExperience Will open source CRM software mean cost savings? 02 Feb 2007 SearchCustomerExperience Evaluating Microsoft CRM for an SMB 15 Aug 2006 SearchCustomerExperience Six questions to help build customer loyalty 07 Mar 2006 SearchCustomerExperience The benefits of best-of-breed CRM 17 Feb 2006 SearchCustomerExperience Evaluating Siebel CRM On Demand versus Salesforce.com 18 Mar 2005 SearchCustomerExperience Searching for a list of CRM solutions for small companies 14 Feb 2005 SearchCustomerExperience Getting started with CRM in a small business 07 Jul 2004 SearchCustomerExperience Implementing Microsoft CRM 12 Apr 2004 SearchCustomerExperience TCO of Siebel's CRM OnDemand product (Part 1) 25 Mar 2004 SearchCustomerExperience TCO of Siebel's CRM OnDemand product (Part 2) 25 Mar 2004 SearchCustomerExperience Implementing Microsoft CRM 12 Apr 2004 SearchCustomerExperience Will open source CRM software mean cost savings? 02 Feb 2007 SearchCustomerExperience Getting started with CRM in a small business 07 Jul 2004 SearchCustomerExperience TCO of Siebel's CRM OnDemand product (Part 1) 25 Mar 2004 SearchCustomerExperience TCO of Siebel's CRM OnDemand product (Part 2) 25 Mar 2004 SearchCustomerExperience Three steps to maximize CRM functionality for small businesses 11 May 2009 SearchCustomerExperience Online customer service -- how to get started 02 Feb 2007 SearchCustomerExperience Six questions to help build customer loyalty 07 Mar 2006 SearchCustomerExperience The benefits of best-of-breed CRM 17 Feb 2006 SearchCustomerExperience Evaluating Microsoft CRM for an SMB 15 Aug 2006 SearchCustomerExperience Evaluating Siebel CRM On Demand versus Salesforce.com 18 Mar 2005 SearchCustomerExperience Searching for a list of CRM solutions for small companies 14 Feb 2005
