Karolina Kiwak Karolina Kiwak is a former site editor at TechTarget. Karolina Kiwak’s Most Recent Content Search Customer Experience What is interactive voice response (IVR)? 04 Feb 2025 Search Customer Experience What is speech recognition? 20 Nov 2024 Search Customer Experience What is martech (marketing technology)? 05 Nov 2024 Search Customer Experience What is a contact center? 05 Sep 2024 Search Content Management web content management system (WCMS) 06 Mar 2024 Search Customer Experience Salesforce 11 Oct 2023 Search Business Analytics customer analytics (customer data analytics) 18 May 2023 Search Customer Experience social CRM 11 Apr 2023 Search Content Management SharePoint farm 16 Dec 2022 WhatIs Bitly 23 Nov 2022 Search Content Management content management (CM) 17 Nov 2022 Search Customer Experience CRM (customer relationship management) analytics 19 Oct 2022 Search Customer Experience What is direct marketing? 12 Oct 2021 Search Customer Experience Top five benefits of speech analytics tools for contact centers 28 Apr 2017
