Natalie Petouhoff

VP, Customer Service Innovation, Service Cloud -

Salesforce -

IoT Agenda

Natalie L. Petouhoff, Ph.D., is vice president in Service Cloud, helping customers understand the importance of Service Customer to the whole brand, including marketing, sales, engineering and guiding customers to disrupt what they have always done and transform the tools and processes agents use to service customers and the overall customer experience.

The author of four books, she often appears on TV to provide insight from more than 20 years of leadership experience. She helps companies create their customer service strategies and calculate the ROI.