Sangeeta Bhatnagar is founder of the boutique human capital firm SB Global, which focuses on talent acquisition and training for contact center and CX/EX professionals. With an emphasis on human behavior, Bhatnagar helps companies attract, retain and develop emotionally intelligent and adaptable teams. She has co-authored four books, including the Amazon No. 1 best-selling anthology Called to Action, and she is chair of the Greater Toronto Area Contact Centre Association. Bhatnagar was also recently recognized in the ICMI 2022 Top 25 Thought Leaders.