Troy DuMoulin, vice president of research and development at Pink Elephant, is considered by many as a leading industry expert in ITSM, ITIL, IT governance and Lean IT with over 20 years of experience in executive IT management consulting and training. Troy holds the ITIL Expert certification, is a founding member of the Lean IT Association (LITA) and has extensive experience leading ITSM programs with a regional and global scope.
Troy is a published and contributing author for multiple books on topics such as Lean IT, defining IT success through the service catalog and official ITIL publications including the ITIL v2 Planning to Implement IT Service Management.
He is a frequent sought-after speaker at leading IT management events and has written numerous whitepapers, research articles and editorials and produces his own "Practitioner Radio" podcast and blog, which are regarded as some of the industry's most popular, informative and insightful.
Troy is always willing to use his rich and extensive background to share what he knows and is always on the hunt for more knowledge. Troy always has his finger on the industry's pulse -- if there's a question about what the latest trends in ITSM, Lean, business relationship management or organizational change management are, he has the answer.